1997 Mercury Grand Marquis service

242any automotive repair establishment or
individual using automotive parts equivalent to
those which your vehicle or engine was
originally equipped.
*
[MC37500( ALL)01/96]
Ford strongly recommends the use of genuine
Ford replacement parts. If other than Ford or
Motorcraft parts or Ford authorized
remanufactured parts are used for maintenance
replacements or for the service of components
affecting emission control, such non-Ford parts
should be equivalent to genuine Ford Motor
Company parts in performance and durability. It
is the owner's responsibility to determine the
equivalency of such parts. Please consult your
warranty booklet for complete warranty
information.
*
[MC37600( ALL)01/96]
RWARNING
Do not park, idle, or drive your vehicle in
dry grass or other dry ground cover. The
emission system heats up the engine
compartment and exhaust system, which
can start a fire.
*
[MC37700( ALL)01/96]
Watch for fluid leaks, strange odors, smoke, loss
of oil pressure, the charge warning light, the
check engine light, or the temperature warning
light. These sometimes indicate that the emission
system is not working properly.
*
[MC37800( ALL)01/96]
Do not make any unauthorized changes to your
vehicle or engine. Changes that cause more
unburned fuel to reach the exhaust system can
increase the temperature of the engine or
exhaust system.
File:11rcmcg.ex
Update:Thu Jun 20 11:04:35 1996

243
*
[MC37900( ALL)01/96]
By law, anyone who manufactures, repairs,
services, sells, leases, trades vehicles, or
supervises a fleet of vehicles is not permitted to
intentionally remove an emission control device
or prevent it from working. In some of the
United States and in Canada, vehicle owners
may be liable if their emission control device is
removed or is prevented from working.
*
[MC38000( ALL)08/95]
Never use a metal exhaust collector when you
service your vehicle. If the metal collector
contacts any of your vehicle's plastic trim or
bumper parts they could melt or deform.
*
[MC38100( ALL)01/96]
Do not drive your vehicle if it does not operate
properly. See your dealer if the engine runs on
for more than five seconds after you shut it off
or if it misfires, surges, stalls, or backfires.
%*
[MC38200( ALL)01/96]
Information about your vehicle's emission
control system is on the Vehicle Emission
Control Information decal located on or near the
engine. This decal identifies engine displacement
and gives some tune-up specifications.
%*
[MC38300( ALL)03/96]
How to Prepare Your Vehicle for
Inspection/Maintenance (I/M) Testing
*
[MC38400( ALL)05/96]
In some localities it may become a legal
requirement to pass an
Inspection/Maintenance (I/M) test of the
On-Board Diagnostic (OBD) II system. If the
vehicle's powertrain system or its battery has
just been serviced, the OBD II system is reset to
a not ready for I/M testing condition. To
prepare for I/M testing, the law specifies that
additional city and highway driving is necessary
to complete the check of the OBD II system.
File:11rcmcg.ex
Update:Thu Jun 20 11:04:35 1996

253
Capacities and
Specifications
*
[CS00200( ALL)01/96]
Refill Capacities, Motorcraft Parts,
and Lubricant Specifications
%*
[CS00300( ALL)01/96]
Motorcraft Parts
[CS00600( GV)12/95]
fourteen pica chart:0010453-K[CS00700( ALL)12/95]
If a spark plug is removed for examination, it
must be reinstalled in the same cylinder.
[CS01100( ALL)12/95]
For 4.6L (2V) engines:
[CS01200( ALL)12/95]
Cylinders #1, #2, #3, #4 have a PG suffix.
[CS01300( ALL)12/95]
Cylinders #5, #6, #7, #8 have a P suffix.
[CS01700( ALL)12/95]
If a spark plug needs to be replaced, use only
spark plugs with the service number suffix letter
as shown on the engine decal.
File:12rccsg.ex
Update:Tue Jun 11 14:01:33 1996

261
Customer Assistance
%*
[HS00205( ALL)05/96]
Roadside Assistance
*
[HS00210( ALL)11/95]
Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
who put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3 years or
36,000 miles (60,000 km), whichever comes first.
To purchase Roadside Assistance coverages
beyond this period (available through Ford Auto
Club in the United States or Ford and
Lincoln-Mercury dealers in Canada), contact
your Ford or Lincoln-Mercury dealer. Additional
Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
*
[HS00215( ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220( ALL)06/94]
q
Mount your spare if you have a flat tire.
*
[HS00225( ALL)06/94]
q
Jump-start your battery if it is dead.
*
[HS00230( ALL)06/94]
q
Unlock your vehicle if you are locked out.
*
[HS00235( ALL)06/94]
q
Bring you fuel if you run out.
*
[HS00240( ALL)06/94]
q
Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
File:14rchsg.ex
Update:Tue Jun 11 14:01:53 1996

262
*
[HS00245( ALL)06/94]
How to use Roadside Assistance
*
[HS00250( ALL)06/94]
Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
*
[HS00255( ALL)04/95]
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
*
[HS00260( ALL)04/95]
Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00300( ALL)01/95]
If You Have a Service Problem
*
[HS00400( ALL)01/95]
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
%*
[HS00500( ALL)02/95]
Service/Maintenance Concerns
(U.S. or Canada)
*
[HS00600( ALL)04/95]
Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
*
[HS00700( ALL)04/95]
If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership, or if you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
File:14rchsg.ex
Update:Tue Jun 11 14:01:53 1996

263
*
[HS01000( ALL)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
*
[HS01025( ALL)04/95]
In the U.S., contact:
%*
[HS01050( ALL)03/95]
one inch art:0060100-E
*
[HS01100( ALL)05/96]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
%*
[HS01150( ALL)04/95]
one inch art:0060101-C
*
[HS01200( ALL)04/95]
Please have the following information available
when contacting Ford Customer Assistance:
*
[HS01300( ALL)05/96]
q
your telephone number (both business and
home)
*
[HS01400( ALL)05/96]
q
the name of the dealer and the city where the
dealership is located
*
[HS01500( ALL)05/96]
q
the year and make of your vehicle
*
[HS01550( ALL)05/96]
q
the date purchased
File:14rchsg.ex
Update:Tue Jun 11 14:01:53 1996

265
*
[HS02500( ALL)05/96]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this service without notice and
without incurring obligations.
*
[HS02600( ALL)05/96]
What Kind of Cases Does the Board
Review?
*
[HS02700( ALL)05/96]
The Board reviews all warranty performance
complaints on Ford, Mercury and Lincoln cars
and Ford and Mercury light trucks under the
new vehicle limited warranty that have not been
resolved by either a dealer or Ford Motor
Company, except those involving:
*
[HS02800( ALL)05/96]
q
a non-Ford product
*
[HS02900( ALL)05/96]
q
a non-Ford dealership
*
[HS03100( ALL)05/96]
q
a vehicle sales transaction
*
[HS03200( ALL)05/96]
q
request for reimbursement of consequential
expenses. Expenses incidental to the warranty
complaint being reviewed are eligible for
consideration.
*
[HS03300( ALL)05/96]
q
items not covered by the new vehicle limited
warranty
*
[HS03350( ALL)05/96]
q
items covered by a service contract
*
[HS03400( ALL)05/96]
q
alleged liability claims
*
[HS03450( ALL)05/96]
q
property damage where the damage is
significant when compared to the economic
loss alleged under the warranty dispute
*
[HS03500( ALL)05/96]
q
cases currently in litigation
*
[HS03600( ALL)05/96]
q
vehicles not used primarily for family,
personal, or household purposes (except in
states where the Dispute Settlement Board is
required to review commercial vehicles)
File:14rchsg.ex
Update:Tue Jun 11 14:01:53 1996

267
*
[HS04300( ALL)05/96]
To review your case properly, the Board needs
the following information:
*
[HS04400( ALL)05/96]
q
legible copies of all documents and
maintenance or repair orders relevant to the
case
*
[HS04500( ALL)05/96]
q
the year, make, model, and Vehicle
Identification Number (VIN) listed on your
vehicle ownership license
*
[HS04600( ALL)05/96]
q
the date of repair(s) and mileage at the time
of occurrence(s)
*
[HS04700( ALL)05/96]
q
the current mileage
*
[HS04800( ALL)05/96]
q
the name of the dealer who sold or serviced
the vehicle
*
[HS04900( ALL)05/96]
q
a brief description of your unresolved concern
*
[HS05000( ALL)05/96]
q
a brief summary of the action taken with the
dealer and Ford Motor Company
*
[HS05100( ALL)05/96]
q
the names (if known) of all the people you
contacted at the dealership
*
[HS05200( ALL)05/96]
q
a description of the action you expect to
resolve your concern
*
[HS05300( ALL)05/96]
Should your case NOT qualify for review, a
letter of explanation will be mailed to you.
*
[HS05401( ALL)05/96]
Oral presentations
*
[HS05501( ALL)05/96]
If the involved vehicle is within 36 months and
36,000 miles of the warranty start date, you have
the right to make an oral presentation before the
Board. Indicate your choice to do so on the
application. Oral presentations may also be
requested by the Board.
File:14rchsg.ex
Update:Tue Jun 11 14:01:53 1996