1997 GMC JIMMY mileage

For prompt assistance, please have the following information
available to give the Customer Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or
the plate at
the top left of the instrument panel and visible
through
the windshield.)
Dealership name. and location
Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However,
if you wish to write GMC,
address your inquiry to:
GMC Customer Assistance
3
1 E. Judson Street 1607-04
Pontiac, MI 48342-2230
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa. Ontario
L 1 H 8P7 Refer to your Warranty and
Owner Assistance Information
booklet for addresses of GM Overseas offices.
When contacting GMC, please remember that your concern
will likely be resolved in the dealership, using the dealer’s
facilities, equipment and personnel. That is
why we suggest
you follow Step One first
if you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), GMC has TTY equipment available
at its Customer Assistance Center.
Any TTY
user can communicate
with GMC by dialing:
1 -800-GMC-8583. (TTY users in Canada can
dial 1-800-263-3830.)
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I)rlu.~c~ Pip Rozttiqq: Custo~~l-~made, computerized
maps using the most direct or scenic route arc provided
free of charge. Maps include points of interest and list
GMC dealers along the route. Trip Routing also includes
a national hotel discount book and a book of coupons.
State and
local maps available upon request. Please
be prepared to furnish
your Vehicle Iden~i fication
Number
(VIN).
Trip IIlter1-uption ,4,ssistu~1~~~: GMC wilt I-cimburse any
reasonable trip interruption expenses (up to $500.00)
when directly associated with warranty clisablement. Trip
Interruption service covers expenses such
;IS meals and
overnight lodging if vehicle disablement occ~~rs at Icast
1 SO miles (240 km) from your home or rental property.
Plcwsc Norc: you will be required to obrain prior-
approval from GMC Roadside Assistance and pay for
expenses at the time 01 disablement. Original receipts
should be submitted
to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when
you call. The
Roadside Assistance services listed
are available
to retail and retail lease customers operating
1997 GMC
light duty trucks for
a period of 3 years/36.000 miles
(60 000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance. such
as providing the name
of the closest dealer or minor- technical advice. etc., is
available to all owner/operators of GMC trucks,
regardless
of vehicle or mileage.
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GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District
of Columbia. Canadian owners refer to your
W;lrranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right
to
change eligibility limitations and/or to discontinue its
participation
in this program.
Both GMC and your GMC dealer are committed
to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation
arises where you feel your conce.rn has not been
adequately addressed. the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial
third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited W;lrranty.
To assist in resolving these
disagreements, GMC voluntarily participates
in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system
ro
settle automotive disputes. This program is available
free of charge to customers who currently own or lease
a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure. you may contact
the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus. Inc.
4200 Wilson Boulevard
Suite 800
Arlington,
VA 22203- 1804
Telephone:
1-800-955-5 100
To file a claim, you will be asked to provide YOLK name
and address. your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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