Page 346 of 385
![FORD WINDSTAR 1997 1.G Owners Manual Customer Assistance
347
*
[HS06600(ALL)05/96]
To review your case properly, the Board needs the following
information:
*
[HS06700(ALL)05/96]
n
legible copies of all documents and maintenance or repair FORD WINDSTAR 1997 1.G Owners Manual Customer Assistance
347
*
[HS06600(ALL)05/96]
To review your case properly, the Board needs the following
information:
*
[HS06700(ALL)05/96]
n
legible copies of all documents and maintenance or repair](/manual-img/11/5412/w960_5412-345.png)
Customer Assistance
347
*
[HS06600(ALL)05/96]
To review your case properly, the Board needs the following
information:
*
[HS06700(ALL)05/96]
n
legible copies of all documents and maintenance or repair
orders relevant to the case
[HS06800(ALL)02/95]
n
the year, make, model, and Vehicle Identification Number
*
[HS06900(ALL)05/96]
n
the date you bought your vehicle
*
[HS07000(ALL)05/96]
n
the date of repair(s) and mileage at the time of occurrence(s)
*
[HS07100(ALL)05/96]
n
the current mileage
*
[HS07200(ALL)05/96]
n
the name of the dealer who sold or serviced the vehicle
*
[HS07300(ALL)05/96]
n
a brief description of your unresolved concern
*
[HS07400(ALL)05/96]
n
a brief summary of the action taken with the dealer and
Ford Motor Company
*
[HS07500(ALL)05/96]
n
the names (if known) of all the people you contacted at the
dealership
[HS07600(ALL)02/95]
n
a description of the action you want taken to resolve your
concern
*
[HS07651(ALL)05/96]
Should your case NOT qualify for review, a letter of explanation
will be mailed to you.
%*
[HS08100(ALL)05/96]
Getting Help Outside the U.S. and Canada
*
[HS08200(ALL)05/96]
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
*
[HS08300(ALL)05/96]
Officials at the embassy or consulate can tell you where to get
unleaded fuel. If you cannot get unleaded fuel or can get only
fuel with an anti-knock index that is lower than your vehicle
needs, contact a district or customer assistance center before you
leave the U.S. or Canada.
File:14wnhss.ex
Update:Mon Jul 8 14:25:33 1996
Page 365 of 385

368
Anti-theft system (continued)
triggering...................144, 146
warning light..................... 39
Appeals (see Dispute settlement board)......... 344
Assistance (see Customer assistance).......... 341
Audio system (see Electronic sound system)........ 41
Autolamp system (see Headlamps)........... 115
Autolock (see Keyless entry).............. 143
Automatic transaxle
driving with.................... 228
fluid, adding..................298±299
fluid, checking................... 298
fluid, refill capacities................ 334
fluid, specification.................. 335
B
Backing up...................... 230
Basic vehicle warranty.................. 3
Battery
acid, treating emergencies............273, 301
battery saver.................... 139
charging system warning light............. 15
how to service................... 300
jumping a disabled battery.............. 272
maintenance-free.................. 300
proper disposal, recycling.............. 301
servicing...................... 300
when storing your vehicle.............. 338
File:wnixs.ex
Update:Thu Aug 1 08:57:39 1996
Page 377 of 385

380
Lights, warning and indicator (continued)
check engine..................... 13
door ajar....................... 16
hazard warning light............... 27,108
high beam...................... 18
low fuel....................... 19
low washer fluid................. 18,26
oil pressure.................... 15,25
safety belt...................... 12
service engine soon.................. 13
speed control.................... 114
theft system..................... 39
traction control system................ 37
turn signal indicator................ 17,102
Load limits
GAWR....................... 245
GVWR....................... 245
trailer towing..................236, 246
Lubricant specifications................ 335
Luggage rack..................... 241
Lug nuts
anti-theft...................... 266
tightening sequence................. 271
Lumbar support pad.................. 149
M
Maintenance schedule and record (see separate Maintenance
Schedule and Record booklet)........... 3
Maintenance (see servicing)............... 279
Master cylinder, brakes................ 289
Methanol in fuel................... 314
Mileage, calculating fuel economy............ 316
Mirrors
automatic dimming rearview mirror.......118, 122
dual electric remote control............. 130
heated....................... 131
rearview...................... 129
File:wnixs.ex
Update:Thu Aug 1 08:57:39 1996
Page 380 of 385

383
Index
S
Safe driving tips.................... 242
Safety Compliance Certification Label.......... 236
Safety information relating to automotive fuels...... 314
Safety restraints
adjusting the safety belts.............170, 178
center front lap belt................. 178
center rear lap belt................. 178
cleaning the safety belts............... 330
extension assembly................. 179
for children..................... 186
for infants...................186, 200
for pregnant women...............147, 169
lap and shoulder belts................ 170
lap belt....................... 178
maintenance.................... 179
replacement..................... 179
warning light and chime................ 12
Safety seats for children
and air bags..................181, 200
attaching with tether straps............. 211
automatic locking mode (retractor).......... 200
built-in child seat.................. 188
in front seat.................... 200
in rear outboard.................. 200
in rear seat..................... 200
tether anchorage hardware.............. 211
Seats
adjusting the seats, power.............. 148
child safety seats.................. 200
cleaning upholstery................. 332
head restraints................... 154
lumbar support................... 149
File:wnixs.ex
Update:Thu Aug 1 08:57:39 1996
Page 382 of 385

385
Index
Storing your vehicle.................. 336
Supplemental air bag readiness light........... 17
Supplemental Restraint System (SRS).......... 180
T
Tachometer....................... 32
Tail lamps
bulb replacement................324, 328
cleaning...................... 331
Temperature control (see Climate control)......... 81
Tether anchor installation (see Child restraints)...... 211
Tilt steering wheel................... 109
Tires
changing...................... 259
checking the pressure................ 303
cleaning...................... 332
inspection and maintenance............. 303
replacing...................... 305
rotating...................... 304
snow tires and chains................ 308
storing your vehicle................. 338
tire grades...................305, 307
treadwear...................305, 307
wear bands..................... 305
Towing a trailer (see Trailer towing).......... 246
Towing your vehicle
using wheel dollies................. 278
with a tow truck.................. 278
Traction control.................... 227
Trailer towing
tips........................ 239
trailer lamps.................... 238
File:wnixs.ex
Update:Thu Aug 1 08:57:39 1996
Page 384 of 385

387
Index
Warranty Information Booklet.............. 3
Washer fluid..................... 104
rear window reservoir................ 291
reservoir...................... 291
warning light................... 18,26
windshield..................... 291
Weight limits (GAWR, GVWR)............. 245
Wheel bearings lubricant specifications......... 335
Wheel dollies (see Towing)............... 278
Wheels
anti-theft lugnuts.................. 266
cleaning...................... 332
covers....................... 265
inspection and maintenance............. 303
Windows....................... 125
manual windows, operating............. 125
power windows, operating.............. 125
Windshield, washing.................. 104
Windshield washer fluid and wipers.......... 104
checking and adding fluid.............. 291
checking and replacing wiper blades......... 302
liftgate reservoir................... 291
low washer fluid light............... 18,26
operation...................... 104
reservoir...................... 291
specifications.................... 291
variable interval wipers............... 104
Windshield wipers and washer............. 104
Wrecker towing.................... 278
File:wnixs.ex
Update:Thu Aug 1 08:57:39 1996