GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company has a complimentary roadside assistance service hotline. The
service is available:
²24-hours, seven days a week
²through the warranty period of three years or 60,000 km (36,000
miles), whichever comes first
To purchase roadside assistance coverage beyond this period through the
Ford Auto Club, contact your Ford or Lincoln-Mercury dealer.
Roadside assistance will:
²mount the spare if you have a flat tire
²jump-start the battery if it becomes discharged
²unlock the vehicle if you are locked out
²bring fuel if you run out
²tow the vehicle if you are stranded. Even non-warranty related tows,
like accidents or getting stuck in the mud or snow, are covered (some
exclusions apply, such as impound towing or repossession).
Daily rental units are not eligible for roadside assistance.
Additional roadside assistance coverage is unavailable in Puerto Rico and
the Virgin Islands.
Using roadside assistance
Complete the roadside assistance identification card (found in the Owner
Guide portfolio in the glove compartment) and place it in your wallet for
quick reference.
To receive roadside assistance, call 1-800-241-FORD.
Should you need to arrange assistance for yourself, Ford Motor Company
will reimburse a reasonable amount. To obtain information about
reimbursement, call 1-800-241-FORD.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the
only extended service program with the Ford name on it and the only
service backed by Ford Motor Company.
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Making a decision
Board members will review all available information related to the
complaint, including oral presentations, if necessary. They then arrive at
a fair and impartial decision, decided by a simple majority vote.
Because the Board usually meets only once a month, some cases may
take longer than 30 days to be reviewed. The Board makes every effort
to resolve each case within 40 days of receiving the consumer application
form.
After a case is reviewed, the Board mails you its decision letter. The
Board also provides a form on which to accept or reject the Board's
decision. The decisions of the Board are binding on the dealer and Ford,
but not on consumers who may elect to pursue other remedies available
to them under state and federal law. Decisions of the Board may be
presented as evidence by any party in subsequent legal proceedings that
may be initiated, where allowed by law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write to the Board at
the following address:
Dispute Settlement Board
PO Box 5120
Southfield, MI 48086-5120
GETTING ASSISTANCE OUTSIDE OF THE U.S.
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations office before you leave the U.S.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company is not
responsible for any damage caused by using improper fuel.
Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
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