1997 FORD THUNDERBIRD service

259
*
[HS02500( ALL)05/96]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this service without notice and
without incurring obligations.
*
[HS02600( ALL)04/96]
What Kind of Cases Does the Board
Review?
*
[HS02700( ALL)05/96]
The Board reviews all warranty performance
complaints on Ford, Mercury and Lincoln cars
and Ford and Mercury light trucks under the
new vehicle limited warranty that have not been
resolved by either a dealer or Ford Motor
Company, except those involving:
*
[HS02800( ALL)05/96]
q
a non-Ford product
*
[HS02900( ALL)05/96]
q
a non-Ford dealership
*
[HS03100( ALL)05/96]
q
a vehicle sales transaction
*
[HS03200( ALL)05/96]
q
request for reimbursement of consequential
expenses. Expenses incidental to the warranty
complaint being reviewed are eligible for
consideration.
*
[HS03300( ALL)05/96]
q
items not covered by the new vehicle limited
warranty
*
[HS03350( ALL)05/96]
q
items covered by a service contract
*
[HS03400( ALL)05/96]
q
alleged liability claims
*
[HS03450( ALL)05/96]
q
property damage where the damage is
significant when compared to the economic
loss alleged under the warranty dispute
*
[HS03500( ALL)05/96]
q
cases currently in litigation
File:14rchsb.ex
Update:Thu May 30 11:03:54 1996

261
*
[HS04300( ALL)05/96]
To review your case properly, the Board needs
the following information:
*
[HS04400( ALL)05/96]
q
legible copies of all documents and
maintenance or repair orders relevant to the
case
*
[HS04500( ALL)05/96]
q
the year, make, model, and Vehicle
Identification Number (VIN) listed on your
vehicle ownership license
*
[HS04600( ALL)05/96]
q
the date of repair(s) and mileage at the time
of occurrence(s)
*
[HS04700( ALL)05/96]
q
the current mileage
*
[HS04800( ALL)05/96]
q
the name of the dealer who sold or serviced
the vehicle
*
[HS04900( ALL)05/96]
q
a brief description of your unresolved concern
*
[HS05000( ALL)05/96]
q
a brief summary of the action taken with the
dealer and Ford Motor Company
*
[HS05100( ALL)05/96]
q
the names (if known) of all the people you
contacted at the dealership
*
[HS05200( ALL)05/96]
q
a description of the action you expect to
resolve your concern
*
[HS05300( ALL)05/96]
Should your case NOT qualify for review, a
letter of explanation will be mailed to you.
*
[HS05401( ALL)05/96]
Oral presentations
*
[HS05501( ALL)05/96]
If the involved vehicle is within 36 months and
36,000 miles of the warranty start date, you have
the right to make an oral presentation before the
Board. Indicate your choice to do so on the
application. Oral presentations may also be
requested by the Board.
File:14rchsb.ex
Update:Thu May 30 11:03:54 1996

263
%*
[HS08700( ALL)05/95]
Ford of Canada Customer
Assistance
*
[HS08800( ALL)08/95]
Ford Motor Company of Canada, Limited
*
[HS08900( ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
*
[HS09000( ALL)03/95]
one inch art:0060101-C
%*
[HS09100( ALL)09/95]
Mediation/Arbitration Program
(Canada Only)
*
[HS09200( ALL)10/95]
In those cases where you continue to feel that
the efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration
program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
*
[HS09300( ALL)10/95]
The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the
need for lengthy and expensive legal
proceedings.
*
[HS09400( ALL)09/95]
In the CAMVAP program, impartial third-party
Arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial Arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
File:14rchsb.ex
Update:Thu May 30 11:03:54 1996

264disputes. CAMVAP decisions are fast, fair and
final as the arbitrator's award is binding on both
you and Ford of Canada.
*
[HS09500( ALL)09/95]
CAMVAP services are available in all territories
and provinces, except Quebec. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
%
*
[HS09700( ALL)02/96]
Getting Help Outside the U.S.
and Canada
*
[HS09800( ALL)06/95]
Before you export your vehicle to a foreign
country, contact the appropriate foreign embassy
or consulate to make sure local regulations do
not prevent you from registering your vehicle.
Officials at the embassy can also help you decide
whether you should import your vehicle to that
country.
*
[HS09900( ALL)06/95]
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an
anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office
before you leave the U.S. or Canada.
*
[HS10000( ALL)06/95]
Use of leaded fuel in your vehicle without a
proper conversion may damage the effectiveness
of your emissions control system and may cause
engine knocking or serious engine damage. Ford
Motor Company is not responsible for any
damage that is caused by use of improper fuel.
*
[HS10100( ALL)06/95]
You may also have difficulty importing your
vehicle back into the U.S. if you use leaded fuel.
File:14rchsb.ex
Update:Thu May 30 11:03:54 1996

265
*
[HS10200( ALL)06/95]
If your vehicle must be serviced while you are
traveling or living in Central or South America,
the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot
help you, write to:
*
[HS10300( ALL)06/95]
one inch art:0095024-A
*
[HS10400( ALL)06/95]
If you are in other foreign countries, contact the
nearest Ford dealership. If the dealership cannot
help you, they can direct you to the appropriate
Ford affiliate office.
*
[HS10500( ALL)06/95]
If you buy your vehicle in North America and
then relocate outside of the U.S. or Canada,
register your Vehicle Identification Number and
new address with Ford Motor Company Export
Operations.
File:14rchsb.ex
Update:Thu May 30 11:03:54 1996

Index 287
Index
A
ABS warning light
(see Anti-lock brake system)....... 11
Accessory position on the ignition..... 72
Additives, engine oil.......... 201
Air bag supplemental restraint system . . 114
and child safety seats......... 120
description.............. 114
driver air bag............ 114
indicator light............. 13
operation.............. 116
passenger air bag........... 117
service and information labels..... 116
tone generator............ 118
Air cleaner filter
location............... 198
specifications............. 247
Air conditioning
manual heating and air
conditioning system......... 59
semi-automatic temperature
control system............ 62
Alarm, activating remote personal..... 97
Antenna, radio (see Electronic
sound system)............. 25
Antifreeze (see Engine coolant)...... 207
Anti-lock brake system (ABS)
description.............. 145
see also Brake............ 145
warning light.............. 11
Anti-theft lug nuts and key....... 184
Anti-theft system
arming the system........... 93
description............... 92
disarming an untriggered system..... 94
File:rcixb.ex
Update:Thu May 30 11:06:50 1996

288 Index
Anti-theft system (continued)
disarming a triggered system....... 95
triggering............... 92
warning light.............. 16
Appeals (see Dispute settlement board) . . 258
Assistance (see Customer assistance).... 255
Audio system (see Electronic
sound system)............. 25
Autolamp system (see Headlamps)..... 67
Automatic transmission
driving an automatic overdrive . . . 151, 154
fluid, adding............. 218
fluid, checking............ 217
fluid, refill capacities......... 248
fluid, specification........... 249
Axle
lubricant specifications......... 249
refill capacities............ 248
traction lok.............. 148
B
Backing up............... 153
Basic vehicle warranty........... 4
Battery................. 219
acid, treating emergencies....... 186
charging system warning light...... 14
disconnecting...........191, 220
how to service............ 219
jumping a disabled battery....... 185
maintenance-free........... 219
proper disposal, recycling....... 220
replacement, specifications....... 247
servicing............... 219
voltage gauge.............. 14
when storing your vehicle....... 251
Brake fluid............... 204
brake warning light........... 10
checking and adding......... 204
description.............. 204
specifications...........205, 249
File:rcixb.ex
Update:Thu May 30 11:06:50 1996

292 Index
Cooling fan............... 196
Customer Assistance Center, Ford (U.S.) . . 257
Customer Assistance Centre,
Ford of Canada..........257, 263
D
Daytime running light system....... 67
Defrost
rear window.............. 66
windshield............... 60
Dipstick................ 202
automatic transmission fluid...... 217
engine oil.............. 202
power steering fluid.......... 214
Disabled vehicle (see Towing)...... 192
Dispute Settlement Board........ 258
Doors.................. 87
door ajar warning light......... 18
lubricant specifications......... 249
Driving under special conditions..... 162
bad weather............. 162
heavy load.............. 156
high water.............. 164
slippery roads............ 162
tips for safe driving.......... 162
towing a trailer............ 158
E
Electrical system
circuit breakers............ 173
fuses................. 165
Electronic sound system
tuning the radio........ 27,37,46
warranty and service information..... 58
Electronic stereo cassette radio (see Electronic
sound system)............. 37
Emergencies, roadside
assistance............... 255
battery acid spills........... 186
File:rcixb.ex
Update:Thu May 30 11:06:50 1996