1997 FORD RANGER phone

Introduction
3
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[II01080(R)01/96]
To use theIndex, turn to the back of the book and search in the
alphabetical listing for the word that best describes the
information you need. If the word you chose is not listed, think
of other related words and look them up. We have designed the
Index so that you can find information under a technical term.
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[II01090(R)01/96]
Canadian Owners Ð French Version
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[II01100(R)01/96]
French Owner Guides can be obtained from your dealer or by
writing to Ford Motor Company of Canada, Limited, Service
Publications, P.O. Box 1580, Station B, Mississauga, Ontario L4Y
4G3.
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[II02400(R)01/96]
Your Maintenance Schedule and Record
Booklet
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[II02500(R)03/96]
TheMaintenance Schedulebooklet lists the services that are most
important for keeping your vehicle in good condition. A record
log is also provided to help you keep track of all services
performed.
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[II02600(R)01/96]
About the Warranties
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Your vehicle is covered by three types of warranties:Basic
Vehicle Warranty,Extended Warrantieson certain parts, and
Emissions Warranties.
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[II03100(R)01/96]
Read yourWarranty Information Bookletcarefully to find out
about your vehicle's warranties and your basic rights and
responsibilities.
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[II03250(R)03/96]
If you lose yourWarranty Information Booklet,you can get a new
one free of charge. Contact any Ford or Lincoln-Mercury dealer,
or refer to the addresses and phone numbers on the first page
of this Owner's Guide.
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318
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[HS00300(R)01/95]
If You Have a Service Problem
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Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships that can service your vehicle for you. This chapter
tells you how to get service or maintenance for your vehicle.
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Service/Maintenance Concerns (U.S. or Canada)
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[HS00600(R)04/95]
Ford recommends taking your vehicle to your selling dealer
who wants to ensure your continued satisfaction. You may,
however, take your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your dealer will be able
to resolve your concern.
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[HS00700(R)04/95]
If you are not satisfied with the service you received from your
dealership's service department, talk to the service manager at
the dealership, or if you still are not satisfied, talk to the owner
or general manager of the dealership. In most cases, you will
have your concern resolved at this level.
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[HS01000(R)04/95]
If you are away from home when your vehicle needs to be
serviced, or if you need more help than the dealer gave you,
contact the Ford Customer Assistance Center to find an
authorized dealership that may be able to help you.
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[HS01010(R)04/95]
Please have the following information available when contacting
Ford Customer Assistance:
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[HS01020(R)05/96]
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your telephone number (both business and home)
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the name of the dealer and the city where the dealership is
located
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the year and make of your vehicle
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the date purchased
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[HS01060(R)05/96]
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the current mileage on your vehicle
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your Vehicle Identification Number (VIN) listed on your
vehicle ownership license
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Customer Assistance
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n
cases currently in litigation
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n
vehicles not used primarily for family, personal or household
purposes (except in states where the Dispute Settlement
Board is required to review commercial vehicles)
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[HS03000(R)05/96]
Complaints involving vehicles in which applicable new vehicle
limited warranties have expired at receipt of your application
are not eligible. Eligibility may differ according to state law. For
example, see the unique brochures for California and Wisconsin
purchasers/lessees.
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How does the Board Work?
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The Board consists of:
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[HS03300(R)05/96]
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three consumer representatives
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[HS03400(R)05/96]
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a Ford or Lincoln/Mercury dealer
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[HS03500(R)05/96]
Consumer candidates for Board membership are recruited and
trained by an independent consulting firm. Dealers are chosen
because of their business leadership qualities.
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[HS03600(R)05/96]
What the Board needs
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To have your case reviewed you must complete the application
in the DSB brochure and mail it to the address provided on the
application form.
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[HS03800(R)05/96]
Your application is reviewed and, if it is determined to be
eligible, you will receive an acknowledgment indicating:
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[HS03900(R)05/96]
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the file number assigned to your application
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the toll-free phone number of the DSB's independent
administrator
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[HS04100(R)05/96]
Your dealership and a Ford Motor Company representative are
asked to submit statements at this time.
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324
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Ford of Canada Customer Assistance
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Ford Motor Company of Canada, Limited
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If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
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[HS06326(R)06/95]
7-1/2 pica art:0050104-B
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[HS06327(R)05/96]
Please have the following information available when contacting
the Customer Assistance Centre:
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[HS06328(R)05/96]
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your telephone number (both business and home)
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[HS06329(R)04/95]
n
your Vehicle Identification Number (VIN) listed on your
owner card and/or your vehicle ownership license.
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[HS06330(R)05/96]
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the year and make of your vehicle
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the date purchased
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[HS06332(R)05/96]
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the name of the dealer and the city where the dealership is
located
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[HS06333(R)04/95]
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the current mileage on your vehicle.
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Accessories
329
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[AC01900(R)05/96]
NOTE: When adding accessories, equipment, passengers, and
luggage to your vehicle, do not exceed the total
weight capacity of the vehicle or of the front or rear
axle (GVWR, GAWR as shown on the Safety
Compliance Certification Label). Consult your dealer
for specific weight information.
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[AC02000(R)05/96]
NOTE: The Federal Communications Commission (FCC) or
the Canadian Radio Telecommunications Commission
(CRTC) regulates the use of mobile communications
systems Ð such as two-way radios, telephones, and
theft alarms Ð that are equipped with radio
transmitters. Any such equipment installed in your
vehicle should comply with FCC or CRTC regulations
and should be installed only by a qualified technician.
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[AC02100(R)05/96]
NOTE: Mobile communications systems may harm the
operation of your vehicle, particularly if they are not
properly designed for automotive use or are not
properly installed. For example, when operated, such
systems may cause the engine to stumble or stall. In
addition, such systems may themselves be damaged or
their operation affected by operating your vehicle.
(Citizens band [CB] transceivers, garage door openers,
and other transmitters whose power output is 5 watts
or less will not ordinarily affect your vehicle's
operation.)
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[AC02200(R)05/96]
NOTE: Because we have no control over the installation,
design, or manufacture of such systems, Ford cannot
assume responsibility for any adverse effects or
damage that may result if you use this equipment.
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