1997 FORD RANGER service

318
*
[HS00300(R)01/95]
If You Have a Service Problem
*
[HS00400(R)01/95]
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships that can service your vehicle for you. This chapter
tells you how to get service or maintenance for your vehicle.
%*
[HS00525(R)02/95]
Service/Maintenance Concerns (U.S. or Canada)
*
[HS00600(R)04/95]
Ford recommends taking your vehicle to your selling dealer
who wants to ensure your continued satisfaction. You may,
however, take your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your dealer will be able
to resolve your concern.
*
[HS00700(R)04/95]
If you are not satisfied with the service you received from your
dealership's service department, talk to the service manager at
the dealership, or if you still are not satisfied, talk to the owner
or general manager of the dealership. In most cases, you will
have your concern resolved at this level.
*
[HS01000(R)04/95]
If you are away from home when your vehicle needs to be
serviced, or if you need more help than the dealer gave you,
contact the Ford Customer Assistance Center to find an
authorized dealership that may be able to help you.
*
[HS01010(R)04/95]
Please have the following information available when contacting
Ford Customer Assistance:
*
[HS01020(R)05/96]
n
your telephone number (both business and home)
*
[HS01030(R)05/96]
n
the name of the dealer and the city where the dealership is
located
*
[HS01040(R)05/96]
n
the year and make of your vehicle
*
[HS01050(R)05/96]
n
the date purchased
*
[HS01060(R)05/96]
n
the current mileage on your vehicle
%*
[HS01070(R)05/96]
n
your Vehicle Identification Number (VIN) listed on your
vehicle ownership license
File:14unhsr.ex
Update:Thu Mar 20 09:00:11 1997

320
%*
[HS01300(R)05/96]
The Dispute Settlement Board (U.S. only)
*
[HS01400(R)05/96]
The Dispute Settlement Board is:
*
[HS01500(R)05/96]
n
an independent, third-party arbitration program for warranty
disputes
*
[HS01600(R)05/96]
n
available free to owners and lessees of qualifying Ford Motor
Company vehicles
*
[HS01700(R)05/96]
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or discontinue this service
without notice and without incurring obligations.
*
[HS01800(R)05/96]
What Kinds of Cases Does the Board Review?
*
[HS01900(R)05/96]
The Board reviews all warranty performance complaints on
Ford, Mercury and Lincoln cars and Ford and Mercury light
trucks under the new vehicle limited warranty that have not
been resolved by either a dealer or Ford Motor Company,
except those involving:
*
[HS02000(R)05/96]
n
a non-Ford product
*
[HS02100(R)05/96]
n
a non-Ford dealership
*
[HS02200(R)05/96]
n
a vehicle sales transaction
*
[HS02300(R)05/96]
n
request for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being
reviewed are eligible for consideration
*
[HS02400(R)05/96]
n
items not covered by the new vehicle limited warranty
*
[HS02500(R)05/96]
n
items covered by a service contract
*
[HS02600(R)05/96]
n
alleged liability claims
*
[HS02700(R)05/96]
n
property damage where the damage is significant when
compared to the economic loss alleged under the warranty
dispute
File:14unhsr.ex
Update:Thu Mar 20 09:00:11 1997

322
*
[HS04200(R)05/96]
To review your case properly, the Board needs the following
information:
*
[HS04300(R)05/96]
n
legible copies of all documents and maintenance or repair
orders relevant to the case
*
[HS04400(R)05/96]
n
the year, make, model and Vehicle Identification Number
(VIN) listed on your vehicle ownership license
*
[HS04500(R)05/96]
n
the date of repair(s) and mileage at the time of occurrence(s)
*
[HS04600(R)05/96]
n
the current mileage
*
[HS04700(R)05/96]
n
the name of the dealer who sold or serviced the vehicle
*
[HS04800(R)05/96]
n
a brief description of your unresolved concern
*
[HS04900(R)05/96]
n
a brief summary of the action taken with the dealer and
Ford Motor Company
*
[HS05000(R)05/96]
n
the names (if known) of all the people you contacted at the
dealership
*
[HS05100(R)05/96]
n
a description of the action you expect to resolve your
concern
*
[HS05200(R)05/96]
Should your case NOT qualify for review, a letter of explanation
will be mailed to you.
*
[HS05300(R)05/96]
Oral presentations
*
[HS05400(R)05/96]
If the involved vehicle is within 36 months and 36,000 miles of
the warranty start date, you have the right to make an oral
presentation before the Board. Indicate your choice to do so on
the application. Oral presentations may also be requested by the
Board.
*
[HS05500(R)05/96]
Making a decision
*
[HS05600(R)05/96]
Board members will review all available information related to
the complaint, including oral presentations, if necessary. They
then arrive at a fair and impartial decision, decided by a simple
majority vote.
File:14unhsr.ex
Update:Thu Mar 20 09:00:11 1997

Customer Assistance
325
*
[HS06335(R)09/95]
Mediation/Arbitration Program (Canada only)
*
[HS06340(R)05/96]
In those cases where you continue to feel that the efforts by
Ford and the dealer to resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
*
[HS06345(R)05/96]
The CAMVAP program is a straight-forward and relatively
speedy alternative to resolve a disagreement when all other
efforts to produce a settlement have failed. This procedure is
without cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
*
[HS06350(R)05/96]
In the CAMVAP program, impartial third-party Arbitrators
conduct hearings at mutually convenient times and places in an
informal environment. These impartial Arbitrators review the
positions of the parties, make decisions and, where appropriate,
render awards to resolve disputes. CAMVAP decisions are fast,
fair and final as the arbitrator's award is binding on both you
and Ford of Canada.
*
[HS06355(R)05/96]
CAMVAP services are available in all territories and provinces,
except Quebec. For more information, without charge or
obligation, call your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
%*
[HS06400(R)05/96]
Getting Help Outside the U.S. and Canada
*
[HS06500(R)05/96]
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
*
[HS06600(R)06/95]
Officials at the embassy or consulate can tell you where to get
unleaded fuel. If you cannot get unleaded fuel or can get only
fuel with an anti-knock index that is lower than your vehicle
File:14unhsr.ex
Update:Thu Mar 20 09:00:11 1997

326needs, contact a district or owner relations office before you
leave the U.S. or Canada.
*
[HS06700(R)05/96]
Use of leaded fuel in your vehicle without a proper conversion
may damage the effectiveness of your emissions control system
and may cause engine knocking or serious engine damage. Ford
Motor Company is not responsible for any damage that is
caused by use of improper fuel.
*
[HS06800(R)06/95]
You may also have difficulty importing your vehicle back into
the U.S. if you use leaded fuel.
*
[HS06900(R)06/95]
If your vehicle must be serviced while you are traveling or
living in Central or South America, the Caribbean, or the
Middle East, contact the nearest Ford dealership. If the
dealership cannot help you, write to:
*
[HS07000(R)10/95]
7-1/2 pica art:0040273-C
*
[HS07100(R)06/95]
If you are in other foreign countries, contact the nearest Ford
dealership. If the dealership cannot help you, they can direct
you to the appropriate Ford affiliate office.
*
[HS07200(R)06/95]
If you buy your vehicle in North America and then relocate
outside of the U.S. or Canada, register your Vehicle
Identification Number and new address with Ford Motor
Company Export Operations.
File:14unhsr.ex
Update:Thu Mar 20 09:00:11 1997

Index
343
A
Accessory position on the ignition............. 73
Additives, engine oil.................. 257
Air bag supplemental restraint system
and child safety seats................ 133
description...................122, 127
disposal...................... 131
driver air bag..................122, 127
indicator light..................... 12
operation...................... 127
passenger air bag.................. 127
proper seating................... 123
service and information labels............ 127
tone generator.................129, 131
wearing safety belts................. 123
Air cleaner filter
location...................... 253
specifications.................... 311
Alarm, activating remote personal............. 94
Ambulance packages................... 5
Antenna, radio (see Electronic sound system)...... 27,55
Antifreeze (see Engine coolant)............. 265
Anti-lock brake system (ABS)
description..................... 155
noise........................ 157
see also Brake.................... 155
warninig light..................... 10
Anti-theft system
arming the system................... 98
description...................... 98
disarming an untriggered system............ 99
disarming a triggered system.............. 99
triggering....................... 98
Appeals (see Dispute settlement board)......... 320
Assistance (see Customer assistance)........... 317
File:unixr.ex
Update:Thu Mar 20 09:01:44 1997

344
Audio system (see Electronic sound system)........ 27
Autolamp system (see Headlamps)............ 63
Automatic transmission
fluid, adding.................... 273
fluid, checking................... 272
fluid, specification.................. 313
Axle
lubricant specifications................ 313
traction lok..................... 170
B
Basic vehicle warranty.................. 3
Battery
acid, treating emergencies............238, 275
battery saver..................... 97
charging system warning light............. 15
disconnecting.................... 241
how to service................... 274
jumping a disabled battery.............. 237
maintenance-free.................. 274
proper disposal, recycling.............. 275
replacement, specifications.............. 311
servicing...................... 274
voltage gauge.................. 15,19
when storing your vehicle.............. 309
Brake fluid
brake warning light.................. 10
checking and adding................ 261
description..................... 261
specifications.................... 313
Brakes
adjustment..................... 155
anti-lock...................... 155
applying the brakes................. 159
brake warning light.................. 10
fluid, checking and adding.............. 261
fluid, refill capacities................ 261
fluid, specifications................. 313
File:unixr.ex
Update:Thu Mar 20 09:01:44 1997

348
Doors
lubricant specifications................ 313
Driveline universal joint and slip yoke......... 271
Driving under special conditions, heavy load...... 187
E
Electrical system
fuses......................218, 224
operating when the engine is off............ 73
relays....................... 225
Electronic sound system
accessory delay.................... 73
radio reception.................... 55
tuning the radio................. 29,46
warranty and service information............ 58
Emergencies, roadside
assistance..................... 317
battery acid spills................238, 277
fuel........................ 292
jump-starting.................... 237
towing....................... 242
Emergency brake (parking brake)..........158, 160
Emission control system
catalytic converter.................. 295
emissions warranty................ 3,295
Engine
check engine warning light.............. 14
does not start.................... 149
fuel injected engine, starting............. 147
fuel pump shut-off switch.............. 150
preparing to start.................. 147
service points.................... 253
starting...................... 148
starting after a collision............... 150
storing your vehicle................. 307
File:unixr.ex
Update:Thu Mar 20 09:01:44 1997