1997 FORD F SERIES MOTORHOME AND COMMERCIAL CHASSIS service

155
Customer Assistance
[HS00105( M)06/95]
Motorhome Assistance
[HS00110( M)05/95]
If you have a service concern, please follow the
directions below. If you require roadside
assistance (flat tire, jump start, fuel, locked out),
please refer toRoadside Assistancein this section.
[HS00115( M)05/95]
Call our Motorhome Customer Assistance Center
(1-800-444-3311) which is available 24 hrs/day.
[HS00120( M)05/95]
If inspections or repairs are required let the
assistance center make an appointment for you
at the most appropriate repair location in your
area.
[HS00125( M)05/95]
Please have the following information ready
before you call:
*
[HS00130( M)01/95]
q
Vehicle Identification Number
[HS00135( M)05/95]
q
Current Mileage
[HS00140( M)05/95]
q
A Summary of Your Concern
[HS00145( M)05/95]
When you arrive at the repair location explain
your concern fully to the service writer. If your
problem is resolved please contact
(1-800-444-3311) and advise them accordingly.
[HS00150( M)05/95]
If your service problem is not resolved, ask to
see the Service Manager and review your
concern with him.
[HS00155( M)05/95]
If you are still not satisfied, contact
(1-800-444-3311) and our Motorhome Customer
Assistance Center will assist you and/or the
repair location as needed.
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156
%*
[HS00205( ALL)06/94]
Roadside Assistance
*
[HS00210( ALL)11/95]
Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
who put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3 years or
36,000 miles (60,000 km), whichever comes first.
To purchase Roadside Assistance coverages
beyond this period (available through Ford Auto
Club in the United States or Ford and
Lincoln-Mercury dealers in Canada), contact
your Ford or Lincoln-Mercury dealer. Additional
Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
*
[HS00215( ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220( ALL)06/94]
q
Mount your spare if you have a flat tire.
*
[HS00225( ALL)06/94]
q
Jump-start your battery if it is dead.
*
[HS00230( ALL)06/94]
q
Unlock your vehicle if you are locked out.
*
[HS00235( ALL)06/94]
q
Bring you fuel if you run out.
*
[HS00240( ALL)06/94]
q
Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
*
[HS00245( ALL)06/94]
How to use Roadside Assistance
*
[HS00250( ALL)06/94]
Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
*
[HS00255( ALL)04/95]
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
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157
*
[HS00260( ALL)04/95]
Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00300( ALL)01/95]
If You Have a Service Problem
*
[HS00400( ALL)01/95]
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
%*
[HS00525( ALL)02/95]
Service/Maintenance Concerns
(U.S. or Canada)
[HS00650( M)06/95]
Ford recommends that you take your vehicle to
one of the dealers recommended by our
Motorhome Customer Assistance Center. The
toll-free number for the Motorhome Customer
Assistenace Center is 1-800-444-3311.
*
[HS00700( ALL)03/95]
If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership. If you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
*
[HS01000( ALL)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
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158
*
[HS01010( ALL)04/95]
In the U.S., contact:
%*
[HS01025( ALL)03/95]
one inch art:0060100-E
*
[HS01050( ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
%*
[HS01075( ALL)04/95]
one inch art:0060101-C
*
[HS01200( ALL)04/95]
Please have the following information available
when contacting Ford Customer Assistance:
*
[HS01300( ALL)04/95]
q
your telephone number (both business and
home)
*
[HS01400( ALL)04/95]
q
the name of the dealer and the city where the
dealership is located
*
[HS01500( ALL)03/95]
q
the year and make of your vehicle
*
[HS01550( ALL)03/95]
q
the date purchased
*
[HS01600( ALL)03/95]
q
the current mileage on your vehicle
*
[HS01700( ALL)03/95]
q
your Vehicle Identification Number (VIN)
(listed on your owner card)
*
[HS02200( ALL)03/95]
If you still have a service or product complaint,
you may wish to contact the Dispute Settlement
Board (U.S. only) or the Canadian Motor Vehicle
Arbitration Plan (CAMVAP) in Canada.
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161 [HS04450( ALL)01/96]
What the Board Needs
[HS04550( ALL)01/96]
To have your case reviewed you must complete
the application in the DSB brochure and mail it
to the address provided on the application form.
[HS04650( ALL)01/96]
Your application is reviewed and, if it is
determined to be eligible, you will receive an
acknowledgement indicating:
[HS04750( ALL)01/96]
q
The file number assigned to your application
[HS04850( ALL)01/96]
q
The toll-free phone number of the DSB's
independent administrator
[HS04950( ALL)01/96]
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
*
[HS05300( ALL)04/95]
To review your case properly, the Board needs
the following information:
*
[HS05400( ALL)01/96]
q
legible copies of all documents and
maintenance or repair orders relevant to the
case
*
[HS05500( ALL)01/96]
q
the year, make, model, and vehicle
identification number (VIN) listed on your
vehicle ownership license
*
[HS05700( ALL)01/96]
q
the date of repair(s) and the mileage at the
time of occurrence(s)
*
[HS05800( ALL)04/95]
q
the current mileage
*
[HS05900( ALL)01/96]
q
the name of the dealer who sold or serviced
the vehicle
*
[HS06000( ALL)01/96]
q
a brief description of your unresolved concern
*
[HS06100( ALL)05/95]
q
a brief summary of actions that were taken
with the dealer and Ford Motor Company
*
[HS06200( ALL)05/95]
q
the names (if known) of all people you
contacted at the dealership
*
[HS06300( ALL)01/96]
q
a description of the action you expect to
resolve your concern.
*
[HS06305( ALL)07/95]
Should your application NOT qualify for review,
an explanation will be mailed to you.
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164
%*
[HS06400( ALL)06/95]
Getting Help Outside the U.S.
and Canada
*
[HS06500( ALL)06/95]
Before you export your vehicle to a foreign
country, contact the appropriate foreign embassy
or consulate to make sure local regulations do
not prevent you from registering your vehicle.
Officials at the embassy can also help you decide
whether you should import your vehicle to that
country.
*
[HS06600( ALL)06/95]
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an
anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office
before you leave the U.S. or Canada.
*
[HS06700( ALL)06/95]
Use of leaded fuel in your vehicle without a
proper conversion may damage the effectiveness
of your emissions control system and may cause
engine knocking or serious engine damage. Ford
Motor Company is not responsible for any
damage that is caused by use of improper fuel.
*
[HS06800( ALL)06/95]
You may also have difficulty importing your
vehicle back into the U.S. if you use leaded fuel.
*
[HS06900( ALL)06/95]
If your vehicle must be serviced while you are
traveling or living in Central or South America,
the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot
help you, write to:
*
[HS07000( ALL)06/95]
one inch art:0095024-A
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165
*
[HS07100( ALL)06/95]
If you are in other foreign countries, contact the
nearest Ford dealership. If the dealership cannot
help you, they can direct you to the appropriate
Ford affiliate office.
*
[HS07200( ALL)06/95]
If you buy your vehicle in North America and
then relocate outside of the U.S. or Canada,
register your Vehicle Identification Number and
new address with Ford Motor Company Export
Operations.
%
*
[HS07700( ALL)05/95]
Ford of Canada Customer
Assistance
*
[HS07800( ALL)08/95]
Ford Motor Company of Canada, Limited
*
[HS07850( ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
*
[HS07950( ALL)03/95]
one inch art:0060101-C
*
[HS08100( ALL)09/95]
Mediation/Arbitration Program
(Canada only)
*
[HS08200( ALL)10/95]
In those cases where you continue to feel that
the efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration
program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
*
[HS08300( ALL)10/95]
The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
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166settlement have failed. This procedure is without
cost to you and is designed to eliminate the
need for lengthy and expensive legal
proceedings.
*
[HS08400( ALL)09/95]
In the CAMVAP program, impartial third-party
Arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial Arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator's award is binding on both
you and Ford of Canada.
*
[HS08450( ALL)09/95]
CAMVAP services are available in all territories
and provinces, except Quebec. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
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