1997 FORD CONTOUR service

237
Customer Assistance
%*
[HS00205(ALL)06/94]
Roadside Assistance
*
[HS00210(ALL)11/95]
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators who put you in touch with the
help you need if you experience a problem with your vehicle.
This complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (60,000 km),
whichever comes first. To purchase Roadside Assistance
coverages beyond this period (available through Ford Auto Club
in the United States or Ford and Lincoln-Mercury dealers in
Canada), contact your Ford or Lincoln-Mercury dealer.
Additional Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
*
[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220(ALL)06/94]
n
Mount your spare if you have a flat tire.
*
[HS00225(ALL)06/94]
n
Jump-start your battery if it is dead.
*
[HS00230(ALL)06/94]
n
Unlock your vehicle if you are locked out.
*
[HS00235(ALL)06/94]
n
Bring you fuel if you run out.
*
[HS00240(ALL)06/94]
n
Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow,
are covered (some exclusions apply, such as impound towing
and repossession).
*
[HS00245(ALL)06/94]
How to use Roadside Assistance
*
[HS00250(ALL)06/94]
Your Roadside Assistance identification card can be found in the
Owner Guide portfolio in your glove compartment. Complete
the card and place it in your wallet for quick reference.
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00260(ALL)04/95]
Should you need to arrange for roadside assistance yourself,
Ford Motor Company will reimburse the reasonable cost. To
obtain information about reimbursement call 1-800-241-FORD (in
Canada call 1-800-665-2006).
File:14cdhso.ex
Update:Fri May 24 08:39:27 1996

238
*
[HS00300(ALL)01/95]
If You Have a Service Problem
*
[HS00400(ALL)01/95]
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships that can service your vehicle for you. This chapter
tells you how to get service or maintenance for your vehicle.
%*
[HS00500(ALL)02/95]
Service/Maintenance Concerns (U.S. or Canada)
*
[HS00600(ALL)04/95]
Ford recommends taking your vehicle to your selling dealer
who wants to ensure your continued satisfaction. You may,
however, take your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your dealer will be able
to resolve your concern.
*
[HS00700(ALL)04/95]
If you are not satisfied with the service you received from your
dealership's service department, talk to the service manager at
the dealership, or if you still are not satisfied, talk to the owner
or general manager of the dealership. In most cases, you will
have your concern resolved at this level.
*
[HS01000(ALL)04/95]
If you are away from home when your vehicle needs to be
serviced, or if you need more help than the dealer gave you,
contact the Ford Customer Assistance Center to find an
authorized dealership that may be able to help you.
[HS01125(ALL)01/95]
6 pica art:0001312-A*
[HS01150(ALL)03/95]
If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
File:14cdhso.ex
Update:Fri May 24 08:39:27 1996

240
*
[HS02425(ALL)04/96]
A warranty dispute must be submitted to the Dispute
Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies provided by
certain state laws. This dispute handling procedure is not
required prior to enforcing state created rights or other rights
which are independent of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.
%*
[HS02450(ALL)04/96]
The Dispute Settlement Board (U.S. only)
*
[HS02475(ALL)04/96]
The Dispute Settlement Board is:
*
[HS02500(ALL)04/96]
n
an independent, third-party arbitration program for warranty
disputes
*
[HS02525(ALL)04/96]
n
available free to owners and lessees of qualifying Ford Motor
Company vehicles
*
[HS02550(ALL)04/96]
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or discontinue this service
without notice and without incurring obligations.
*
[HS02575(ALL)04/96]
What Kinds of Cases Does the Board Review?
*
[HS02600(ALL)04/96]
The Board reviews all warranty performance complaints on
Ford, Mercury and Lincoln cars and Ford and Mercury light
trucks under the new vehicle limited warranty that have not
been resolved by either a dealer or Ford Motor Company,
except those involving:
*
[HS02625(ALL)04/96]
n
a non-Ford product
*
[HS02650(ALL)04/96]
n
a non-Ford dealership
*
[HS02675(ALL)04/96]
n
a vehicle sales transaction
*
[HS02700(ALL)04/96]
n
request for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being
reviewed are eligible for consideration
File:14cdhso.ex
Update:Fri May 24 08:39:27 1996

Customer Assistance
241
*
[HS02725(ALL)04/96]
n
items not covered by the new vehicle limited warranty
*
[HS02750(ALL)04/96]
n
items covered by a service contract
*
[HS02775(ALL)04/96]
n
alleged liability claims
*
[HS02800(ALL)04/96]
n
property damage where the damage is significant when
compared to the economic loss alleged under the warranty
dispute
*
[HS02825(ALL)04/96]
n
cases currently in litigation
*
[HS02850(ALL)04/96]
n
vehicles not used primarily for family, personal or household
purposes (except in states where the Dispute Settlement
Board is required to review commercial vehicles)
*
[HS02875(ALL)04/96]
Complaints involving vehicles in which applicable new vehicle
limited warranties have expired at receipt of your application
are not eligible. Eligibility may differ according to state law. For
example, see the unique brochures for California and Wisconsin
purchasers/lessees.
*
[HS02900(ALL)04/96]
How does the Board Work?
*
[HS02925(ALL)04/96]
The Board consists of:
*
[HS02950(ALL)04/96]
n
three consumer representatives
*
[HS02975(ALL)04/96]
n
a Ford or Lincoln/Mercury dealer
*
[HS03000(ALL)04/96]
Consumer candidates for Board membership are recruited and
trained by an independent consulting firm. Dealers are chosen
because of their business leadership qualities.
File:14cdhso.ex
Update:Fri May 24 08:39:27 1996

242
*
[HS03025(ALL)04/96]
What the Board needs
*
[HS03050(ALL)04/96]
To have your case reviewed you must complete the application
in the DSB brochure and mail it to the address provided on the
application form.
*
[HS03075(ALL)04/96]
Your application is reviewed and, if it is determined to be
eligible, you will receive an acknowledgment indicating:
*
[HS03100(ALL)04/96]
n
the file number assigned to your application
*
[HS03125(ALL)04/96]
n
the toll-free phone number of the DSB's independent
administrator
*
[HS03150(ALL)04/96]
Your dealership and a Ford Motor Company representative are
asked to submit statements at this time.
*
[HS03175(ALL)04/96]
To review your case properly, the Board needs the following
information:
*
[HS03200(ALL)04/96]
n
legible copies of all documents and maintenance or repair
orders relevant to the case
*
[HS03225(ALL)04/96]
n
the year, make, model and Vehicle Identification Number
(VIN) listed on your vehicle ownership license
*
[HS03250(ALL)04/96]
n
the date of repair(s) and mileage at the time of occurrence(s)
*
[HS03275(ALL)04/96]
n
the current mileage
*
[HS03300(ALL)04/96]
n
the name of the dealer who sold or serviced the vehicle
*
[HS03325(ALL)04/96]
n
a brief description of your unresolved concern
*
[HS03350(ALL)04/96]
n
a brief summary of the action taken with the dealer and
Ford Motor Company
*
[HS03375(ALL)04/96]
n
the names (if known) of all the people you contacted at the
dealership
*
[HS03400(ALL)04/96]
n
a description of the action you expect to resolve your
concern
File:14cdhso.ex
Update:Fri May 24 08:39:27 1996

Customer Assistance
245
%*
[HS08100(ALL)09/95]
Mediation/Arbitration Program (Canada Only)
*
[HS08200(ALL)10/95]
In those cases where you continue to feel that the efforts by
Ford and the dealer to resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
*
[HS08300(ALL)10/95]
The CAMVAP program is a straight-forward and relatively
speedy alternative to resolve a disagreement when all other
efforts to produce a settlement have failed. This procedure is
without cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
*
[HS08400(ALL)09/95]
In the CAMVAP program, impartial third-party Arbitrators
conduct hearings at mutually convenient times and places in an
informal environment. These impartial Arbitrators review the
positions of the parties, make decisions and, where appropriate,
render awards to resolve disputes. CAMVAP decisions are fast,
fair and final as the arbitrator's award is binding on both you
and Ford of Canada.
*
[HS08450(ALL)09/95]
CAMVAP services are available in all territories and provinces,
except Quebec. For more information, without charge or
obligation, call your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
*
[HS08500(ALL)08/95]
This plan is not available in the province of Quebec.
%*
[HS08600(ALL)02/96]
Getting Help Outside the U.S. and Canada
*
[HS08700(ALL)06/95]
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
File:14cdhso.ex
Update:Fri May 24 08:39:27 1996

246
*
[HS08800(ALL)06/95]
Officials at the embassy or consulate can tell you where to get
unleaded fuel. If you cannot get unleaded fuel or can get only
fuel with an anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office before you
leave the U.S. or Canada.
*
[HS08900(ALL)06/95]
Use of leaded fuel in your vehicle without a proper conversion
may damage the effectiveness of your emissions control system
and may cause engine knocking or serious engine damage. Ford
Motor Company is not responsible for any damage that is
caused by use of improper fuel.
*
[HS09000(ALL)06/95]
You may also have difficulty importing your vehicle back into
the U.S. if you use leaded fuel.
*
[HS09100(ALL)06/95]
If your vehicle must be serviced while you are traveling or
living in Central or South America, the Caribbean, or the
Middle East, contact the nearest Ford dealership. If the
dealership cannot help you, write to:
*
[HS09200(ALL)10/95]
7-1/2 pica art:0040273-C
*
[HS09300(ALL)06/95]
If you are in other foreign countries, contact the nearest Ford
dealership. If the dealership cannot help you, they can direct
you to the appropriate Ford affiliate office.
*
[HS09400(ALL)06/95]
If you buy your vehicle in North America and then relocate
outside of the U.S. or Canada, register your Vehicle
Identification Number and new address with Ford Motor
Company Export Operations.
File:14cdhso.ex
Update:Fri May 24 08:39:27 1996

Index
271
A
ABS warning light (see Anti-lock brake system)...... 21
Accessory position on the ignition............. 56
Additives, engine oil.................. 184
Air bag supplemental restraint system........... 96
and child safety seats................ 102
description.................... 96,98
driver air bag................... 96,98
indicator light..................... 16
operation....................... 98
passenger air bag................... 98
service and information labels............. 98
tone generator................... 100
Air cleaner filter
location...................... 181
specifications.................... 229
Alarm, activating remote personal............. 81
Antenna, radio (see Electronic sound system)........ 44
Antifreeze (see Engine coolant)............. 191
Anti-lock brake system (ABS)
description..................... 126
see also Brakes................... 125
warning light..................... 21
Anti-theft lug nuts and key............... 168
Appeals (see Dispute settlement board)......... 240
Assistance (see Customer assistance)........... 237
Audio system (see Electronic sound system)........ 23
Automatic transaxle
driving with.................... 130
fluid, adding.................... 197
fluid, checking................... 195
fluid, refill capacities................ 230
fluid, specification.................. 231
File:cdixo.ex
Update:Thu Sep 12 11:12:35 1996