1997 CHEVROLET BLAZER Owners Manual

Downloaded from www.Manualslib.com manuals search engine Customer Satisfaction Procedure Chevrolet dealers have the facilities, trained technicians
....."---
and up-to-date information to promptly address any
concerns you may have. However,
if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service
or Parts
Manager, contact the owner of the dealership or the
General
Manager.
'I
c I
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Downloaded from www.Manualslib.com manuals search engine STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance
Center by calling 1-800-222- 1020. In Canada,
contact
GM of Canada Customer Communication
Centre in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
For help outside of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0 In the U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-41 36 (Spanish)
In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
In all other Caribbean countries: (809) 763- 13 15
In other overseas locations, call GM International
Product Center in Canada at:
(905) 644-41 12.
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Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give
the Customer
Assistance Representative:
0
0
0
0
0
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This
is available
from the vehicle registration or title, or
the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature
of concern
We encourage you to call
us so we can give your inquiry
prompt attention. However,
if you wish to write
Chevrolet, address your inquiry to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O.
Box 7047
Troy, MI 48007-7047
In Canada. write to:
General Motors
of Canada Limited
Customer Communication Centre. 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L 1 H 8P7 Refer
to your Warranty and
Owner Assistance
Information booklet for addresses
of
GM Overseas offices.
When contacting Chevrolet, please remember that
your concern will likely be resolved
in the dealership,
using the dealer’s facilities, equipment and personnel.
That
is why we suggest you follow Step One first if
you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available
at its Customer
Assistance Center. Any TTY user can communicate
with
Chevrolet by dialing: 1-800-833-CHEV. (,TTY users in
Canada can dial 1-800-263-3830.)
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Downloaded from www.Manualslib.com manuals search engine Chevrolet/Geo Roadside
Assistance Program
To enhance Chevrolet’s strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of
the Chevrolet/Geo Roadside Assistance
Center.
As the owner of a 1997 Chevrolet/Geo,
membership
in Roadside Assistance is free. Roadside Assistance
is available 24 hours
a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance
with minor
mechanical problems.
If your problem cannot be
resolved over
the phone, our advisors have access to a
nationwide network of dealer recommended service
providers. Roadside membership is free, however some
services may incur costs.
Roadside offers two levels
of service to the customer,
Basic Care and Courtesy” Care:
a
a
a
a
Toll-free number, 1-800-CHEV-USA
Free towing for warranty repairs
Basic over-the-phone technical advice
Available dealer services at reasonable costs (ie.,
wrecker services, locksmith/key service, glass
repair, etc.)

Downloaded from www.Manualslib.com manuals search engine ROADSIDE Courtesy Care PROVIDES:
0 Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
0 FREE LocksrnithKey Service (when keys are lost
on
the road or locked inside)
0 FREE Flat Tire Service (spare installed on the road)
0 FREE Jump Start (at home or on the road)
0 FREE Fuel Delivery ($5 of fuel delivered on
the road) Chevrolet/Geo offers Courtesy Transportation
for
customers needing warranty
service. Courtesy
Transportation
will be offered in conjunction with
the coverage provided by the Bumper
to Bumper
New Vehicle Limited Warranty to eligible purchasers
of 1997 Chevrolet/Geo passenger car and light duty
trucks. (Please see
your selling dealer for details.)
Note:
Colmesy Care is available to Retail and Retail Lease
Customers operating
1997 and newer ChevroletlGeo
vehicles for
a period of 3 years/36,000 miles (60 000 km),
whichever occurs first. All
Corlrtes! Curr services must
be pre-arranged by Chevrolet Roadside or dealer
Service Management.
Basic Cure and Corwtesy Care are not part of or
included
in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right
to
modify or discontinue Basic Care and Cmrtesy Ccm
at any time.
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Downloaded from www.Manualslib.com manuals search engine For complete program details, see your ChevroledGeo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors
will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available
to give to the advisor:
Vehicle Identification Number (VIN)
0 License plate number
Vehicle color
0 Vehicle location
Telephone number where you can be reached
0 Vehicle mileage
Description of problem Please
refer to
the Roadside Assistance brochure
inside your owner information portfolio for
full
program details.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by
the dealer or call
1-800-268-6800 for emergency services.

Downloaded from www.Manualslib.com manuals search engine Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation
will be offered in conjunction with the
coverage provided by
the Bumper to Bumper New
Vehicle Limited Warranty
to retail purchasers of
1997 Chevrolet/Geo passenger cars and light duty
trucks (please see your selling dealer for details).
Courtesy Transportation includes:
0 One way shuttle ride for any warranty repair
completed during the same day.
0 Up to $30 maximum daily vehicle rental allowance
0 Up to $30 maximum daily cab. bus or other
for any
overnight warranty repair
up to five days, OR
transportation allowance in lieu of rental for any
overnight warranty repair up to five days, OR
Up to S IO daily tuel allowance. for rides provided by
amother person ti .e.. friend. neighbor. etc.) in lieu of
rental for any cnmight warranty repair up to five days.
Note: All Courtesy Transportation arrangements will
be adtnit7istt'red by your Chevrolet/Geo dealer
ser\.ice tnanaFement.
Claim amounts should reflect
all actual COSlS.
Chevrolet/Geo Courtesy Transportation is not part
of the Bumper to Bumper New Vehicle Limited
Warranty. Chevrolet/Geo reserves
the right to make
any changes or discontinue Courtesy Transportation
at any time without notification.
Chevrolet/Geo dealer.
For additional program details, contact your
Some state insurance regulations make
it impractical to
rent vehicles to people under 21 years of age. If you are
under 21 and
have difficulty renting a vehicle, Chevrolet
will reimburse up to $30/day for documented
transportation
you receive.
For warranty repairs during the Complete Vehicle
Coverage period
in the New Vehicle Limited Warranty,
interim transportation
may be available under the
Courtesy Transportation Program. Please consult your
dealer for details. The Roadside Assistance program
is
available only in the United States and Canada.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
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Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution
Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or
to discontinue its
participation in this program.
Both Chevrolet and your Chevrolet dealer are committed
to making sure you are completely satisfied
with your new
vehicle. Our experience
has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by
the Better Business Bureau system to
settle automotive disputes. This program
is available
free
of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington,
VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility
is limited by vehicle age and mileage, and
other factors.
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