1997 CADILLAC DEVILLE phone

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to give the Customer
Assistance Representative:
0 Your name, address, home and business
telephone numbers
0 Vehcle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However,
if you wish to write
Cadillac, address your inquiry to:
Cadillac Customer Assistance Center Cadillac Motor Car Division
30009 Van Dyke
P.O. Box 9025
Warren,
MI 48090-9025 In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre, 163-005 1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Refer to your
Warranty and Owner Assistance Information
booklet for addresses of
GM Overseas offices.
When contacting Cadillac, please remember that your concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That is
why we suggest you follow Step One first if
you have
a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC. (TTY
users in
Canada can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a
30 mile (50 km) radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-
1 11 2. An experienced Roadside
Service Advisor will assist you and request the
following information:
A description of the problem
0 Name, home address, home telephone number
Location of your Cadillac and number you are
0 The model year, Vehicle Identification Number
calling
from '
(VIN), mileage
and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-800-833-CMCC
-- daily, 24 hours.
7-7

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Cadillac and your Cadillac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Cadillac voluntarily participates in BBB
AUTO LINE. BBB AUTO
LINE is an out-of-court program
administered by the Better Business Bureau system
to settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited. You may
write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-458-8006 or write:
Cadillac Customer Assistance CC
Cadillac Motor Car Division
30009 Van Dyke
P.O.
Box 9025
Warren, MI 48090-9025 In
Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE (NOTE: For Credit Card Holders Only)
1-800-782-4356
(Monday-Friday 8:OO AM - 6:OO PM EST) FAX Orders Onlv 1-31 3-865-5927
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
service. If further information is needed, write to the address s a own below or call
1-800-782-4356. Material cannot be returned for credit without p\
acking slip with return
information within 30 days of delivery. On returns, a re-stocking fee may be applied
against the original order.
- I
PUBLICATION FORM ITEM DESCRIPTION VEHlCtE
MODEL ' PRICE
EACH* TOTAL
NUMBER NAME YEAR
PRICE
Service Manual 1997 $90.00
Car
& Light Truck
Transmission Unit Repair 1997 $40.00
Owner's Manual In Portfolio
1997 $1 5.00
Owner's Manual Without Portfolio
1997 $1 0.00
QTY'
1-
9.
9
7
G
S
H
I
P
T
0
NOTE: Dealers and Companies please provide dealer or company name, an\
d also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside U.S.A. please write to the above address for quotation. HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER'S NAME) (ATTENTION)
(STREET ADDRESS-NO
P.O. BOX NUMBERS)
(CITY) (STATE) (ZIP CODE)
DAYTIME TELEPHONE NO.
0
AREA CODE
OM-CAD-ORD97 '(Prices are subject to change without notice and without incu\
rring
obligation. Allow ample time for delivery.) ~~
-
P
A
Y
M
E
N
T
-
Check or Money
Order payable to Helm, tnc. (USA funds
only - do not send cash.)
0 Mastercard
0 VISA
n
TOTAL MATERIAL
Michigan Purchasers
add 6% sales tax
US. Order Processing $5.00
Canadian Postage (See Note Below)
I GRANDTOTAL I I
D' Iscover I
Number:
Expiration 111 ml Check here if your billing address
Date mo/yr: is different from your shipping
address shown.
CUSTOMER SIGNATURE L
Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the US. order processing.

Downloaded from www.Manualslib.com manuals search engine Battery ...................................... 6-30
Jump Starting
................................. 5-4
No Charge Message
........................... 2-89
Replacement. Remote Keyless Entry
.............. 2- 11
Volts High Message ........................... 2-89
Volts Low Message
........................... 2-89
Warnings
................................ 5.4. 5.6
Battery Guard Storage ........................... 2-52
Battery Saver
.................................. 2-50
Exterior Lighting
............................. 2-50
Inadvertent Power
............................ 2-52
BBB Auto Line ................................ 7-11
Better Business Bureau Mediation
.................. 7- 11
Brake Adjustment
.................................. 6-29
Fluid
....................................... 6-27
Master Cylinder
.............................. 6-27
Parking
..................................... 2-28
PedalTravel
................................. 6-29
Replacing System Parts
........................ 6-30
System Warning Light
......................... 2-76
Trailer
...................................... 4-36
Transaxle Shift Interlock
....................... 2-33
Wear
....................................... 6-29
Brake Vacuum Problem Message
.................. 2-90
Brakes. Anti-Lock
............................... 4-7
Braking
........................................ 4-6
Braking
in Emergencies .......................... 4- 10
Break-Iny New Vehicle
.......................... 2-20
Brightness Control .............................. 2-50
Bulb Replacement .............................. 6-3 1
BTSI ......................................... 2-33 Capacities
and Specifications
.................... 6-69
Carbon Monoxide
.................... 2.34.4.29. 4.36
Cassette Tape Player
.................. 3.17.3.20. 3.24
Cassette Tape Player Care
........................ 3-31
CeUularTelephone
.............................. 2-63
Center Console Storage Area
...................... 2-60
Center High-Mounted Stoplamp. Bulb Replacement
... 6-37
Central Door Unlocking System
.................... 2-4
Certification Label
.............................. 4-31
Chains. Tire
................................... 6-48
Change Engine Oil Message
...................... 2-90
Change Trans Fluid Message
...................... 2-90
Changing a Flat Tire
............................. 5-25
Charging System Indicator Light
................... 2-75
Check Brake Fluid
Level Message ................. 2-90
Check Coolant Level Message
..................... 2-90
Check Fuel Gage Message
........................ 2-90
Check Oil Level Message
........................ 2-90
Check Washer Fluid Message
..................... 2-91
Checking Your Restraint Systems
.................. 1-48
Chemical Paint Spotting
.......................... 6-56
Child Restraints
................................ 1-37
Securing in a Rear Outside Seat Position
........... 1-39
Securing in the Center Rear Seat Position
.......... 1-41
Securing in
the Right Front Seat Position .......... 1-43
TopStrap
................................... 1-38
Where to Put
................................ 1-37
Chrome Wheels. Cleaning
........................ 6-54
Cassette Tape Player Errors
............. 3.17. 3.20.
3-24
Center Passenger Position
........................ 1-30
Chains. Safety
................................. 4-36
CHMSL
...................................... 6-37

Downloaded from www.Manualslib.com manuals search engine Cigarette Lighter ............................... 2-6 1
Circuit Breakers and Fuses ....................... 6-62
Cleaner. Air
................................... 6-15
Cleaning Aluminum or Chrome Wheels
................... 6-54
Fabric
................................. 6.49. 6.50
Glass
....................................... 6-52
Inside of Your Cadillac
........................ 6-49
Instrument Panel
............................. 6-5 1
Leather
..................................... 6-51
Outside of Your Cadillac
....................... 6-53
Speakercovers
.............................. 6-52
Special Problems
............................. 6-50
Stains
................................. 6.50. 6.51
Tires
....................................... 6-55
Vinyl
....................................... 6-51
Wheels
..................................... 6-54
Windshield and Wiper Blades
................... 6-53
WoodPanels
................................. 6-51
Climate Control Personalization
................... 3 . 14
Climate Control. Steering Wheel Controls
........... 3-14
Climate Control System
........................... 3-2
Clock. Setting the
............................... 3- 15
Coinholder
.................................... 2-59
Comfort Controls
................................ 3-2
Compact Disc Care
............................. 3-32
Compact Disc Player
............................ 3-26
Compact Disc Player Errors
....................... 3-29
Compact Spare Tire
............................. 5-35
Compass, Rearview Mirror with
................... 2-55
Console Shift Lever
............................. 2-3 1
Continuous Variable
- Real Time Dampening ......... 2-96 Control
of a Vehicle .............................. 4-6
ConvenienceNet
............................... 2-60
Convex Outside Mirror
.......................... 2-59
Coolant
....................................... 6-21
Heater. Engine
............................... 2-23
SurgeTank
.................................. 5-20
Cooling System
................................ 5-18
Cornering Lamps
............................... 2-47
Courtesy Lamps
................................ 2-51
Cruise Control
................................. 2-41
Cruise Engaged Message
......................... 2-91
Cupholders
............................... 2.59. 2.60
Customer Assistance for Text Telephone Users
......... 7-4
Customer Assistance Information
................... 7-1
Customer Satisfaction Procedure
.................... 7-2
CV-RTD (CV-RSS)
............................. 2-96
Damage. Finish
............................... 6-55
Damage. Sheet Metal
............................ 6-55
Daytime Running Lamps ......................... 2-46
DeadBattery
................................... 5-4
Defects. Reporting Safety
................... 7-12. 7.13
Defensive Driving
............................... 4-2
Defogger. Rear Window
......................... 3-13
Defogging
.................................... 3-13
Defrosting
.................................... 3-13
Digital Cluster Climate Control Panel
................ 3-2
Digital Control Buttons
.......................... 2-85
Dimensions.
Vehicle ............................ 6-70
DIC .......................................... 2-85
Dolby' B Noise Reduction
............. 3- 18.3-21. 3-25

Downloaded from www.Manualslib.com manuals search engine Steering Wheel Controls .................... 3.14. 3.30
Stop Engine Low Oil Pressure Message
............. 2-94
Storage Compartments
........................... 2-59
Storage. Vehicle
................................ 6-30
Stuck In Sand. Mud. Ice
or Snow .................. 5-36
SunVisors
.................................... 2-62
Supplemental Inflatable Restraint
.................. 1-22
Surge Tank. Coolant
............................. 5-20
Surge Tank Pressure Cap
......................... 6-24
Symbols. Vehicle
................................ xiii
Stop Engine . Engine Overheated Message .......... 2-94
SUnroOf ....................................... 2-64
Tachometer
.................................. 2-73
Taillamps. Bulb Replacement
..................... 6-38
TapePlayerCare
............................... 3-31
Telephone. Cellular
............................. 2-63
Temperature Controls
......................... 3.3. 3.7
Theft
......................................... 2-16
Theft Security Override
.......................... 2- 18
Theft System ProbledCar May Not Restart Message
. . 2-94
Theft-Deterrent
Alarm System .................... 2- 17
Thermostat
.................................... 6-24
Third Gear, Automatic Transaxle
................... 2-27
Tilt Steering Wheel
............................. 2-36
Time, Setting the
............................... 3- 15
Tire-Loading Information Label
................... 4-30
Tires
......................................... 6-40
Alignment and Balance
........................ 6-46
TireLoading
................................... 4-30 BuyingNew
................................. 6-44
Chains
..................................... 6-48
Changing a Flat
.............................. 5-25
Cleaning
.................................... 6-55
Compact Spare
............................... 5-35
Inflation
.................................... 6-41
Inspection and Rotation
........................ 6-42
Loading
.................................... 4-30
Pressure
.................................... 6-41
Temperature
................................. 6-46
Traction
.................................... 6-45
Treadwe
ar ................................... 6-45
Uniform Quality Grading ....................... 6-45
Wear Indicators
.............................. 6-43
Wheel Replacement
........................... 6-46
When It’s Time for New
....................... 6-43
Top Speed Fuel Cut-Off Message
.................. 2-94
Top Strap
..................................... 1-38
TorqueLock ................................... 2-32
Torque, Wheel
Nut ......................... 5-32, 6-70
Towing a Trailer
................................ 4-32
Towing
Your Vehicle ............................. 5-9
Traction Control System
................................ 4-9
Engaged Message
............................. 2-95
OffMessage
................................. 2-95
ReadyMessage
.............................. 2-95
SuspendedMessage ........................... 2-95
Control System Warning Light
.............. 2-78, 4-9
8-11