1996 PONTIAC GRAND-AM mileage

Long Trip/Highway Maintenance Schedule
- Uses such as found in taxi, police or
If you do not use your vehicle under any of these
conditions, the fluid and filter do not require
changing.
Manual transaxle fluid doesn’t require
change. delivery service.
I DATE I ACTUAL
MILEAGE SERVICED BY: I
52,500 Miles (87 500 km)
0 Change engine oil and filter (or every
12 months, whichever occurs first).
An Emission Control Service.
0 Lubricate the suspension, steering linkage
and transaxle shift linkage (or every
12 months, whichever occurs first).
0 Rotate tires. See “Tire Inspection and
Rotation”
in the Index for proper rotation
pattern and additional information. During
tire rotation, check brake calipers for
freedom
of movement.. Refer to the
appropriate
GM service manual for proper
caliper service procedures.
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.-
Long TriplHighway Maintenance Schedule 1
67,500 Miles (112 500 km)
Ez1 Change engine oil and filter (or every
12 months, whichever occurs first).
An Emission Control Service.
0 Lubricate the suspension, steering linkage
and transaxle shift linkage (or every
12 months, whichever occurs first).
0 Rotate .tires. See “Tire Inspection and
Rotation’’ in the Index for proper rotation
pattern
and additional information. During
tire rotation, check brake calipers for
freedom
of movement. Refer to the
appropriate
GM service manual for proper
caliper service procedures.
b I
75,000 Miles (125 000 kin)
[z1 Change engine oil and filter (or every
12 months, whichever occurs first).
An Emission Control Service.
0 Lubricate the suspension, steering linkage
and transaxle shift linkage
(or every
12 months, whichever occurs first).
I..’ _. - . .> .. ~. . . .. .. ,
DATE SERVICED BY: ACTUAL MILEAGE
*
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race Schledule
82,500 Miles (I37 500 km) .- I(
Change engine oil and filter (or every
12 months, whichever, occurs first).
An Emission Control Service.
0 Lubricate the suspension, steering linkage
and transaxle shift linkage (or every
12 months, whichever occurs first).
Rotate tires. See “Tire Inspection and
Rotation” in the Index for proper rotation
pattern and additional information. During
tire rotation, check
brake calipers for
freedom of movement. Refer to the
appropriate GM service manual for proper
caliper service procedures.
90,000 Miles (150 000 km)
0 Change engine oil and filter (or every
12 months, whichever occurs first).
An Emission Control Service.
and transaxle shift linkage (or every
12 months, whichever occurs first).
Slervicet
Cl Lubricate the suspension, steering linkage
[7 Replace air cl’eaner filter. An Emission Control
0 Inspect fuel tank, cap and lines fur damage
or leaks. Inspect fuel cap gasket for any
damage. Replace parts as needed,
An Emission Control Service; -e
DATE ACTUAL MILEAGE - SERVICED BY: J
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I Long Trip/Highway Maintenance Schedule
97,500 Miles (162 500 km)
Cbange engine oil and filter (or every
12 months, whichever occurs first).
An Emission Control Service.
and transaxle shift linkage (or every
12 months, whichever occurs first).
0 Lubricate the suspension, steering linkage
0 Rotate tires. See “Tire Inspection and
Rotation’’
in the Index for proper rotation
pattern and additional information. During
tire rotation, check brake calipers for
freedom of movement. Refer to the
appropriate
GM service manual for proper
caliper service procedures.
DATE SERVICED BY ACTUAL MILEAGE
100,000 Miles (166 000 km)
0 Drain, flush and refill cooling system (or
every 6‘0 months since last service,
whichever occurs first). See “Engine
Coolant” in the Index for what to use.
Inspect hoses. Clean radiator, condenser,
pressure cap and neck. Pressure test the cooling system and pressure cap.
An Emission
Control Service.
7
Inspect spark plug.wires (except 2.4L
Code T engine). An Emission Control Service.
(Continued)
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your complete satisfaction. If your concern has not been
resolved to
your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
.., . ..L ..
. ., ..
In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and ,fie British
Virgin Islands: 1-800-534-0122
of dealer management. Normally, concerns can be
quickly resolved at that level.
If the matter has already
been reviewed with the Sales, Service,
or Parts Manager, In other overseas locations, call GM North American
contact the owner
of the dealership or the General Export Sales in Canada at 1-905-644-4112
0 In all other Caribbean countries: 1-809-763-1315
Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Pontiac Customer Assistance Center by
calling 1-800-PM-CARES. In Canada, contact
GM
of Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or
1-800-263-7854
(French).
For help outside
of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
In the U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-751-4136 (Spanish)
1-800-496-9993 (Spanish)
For prompt assistance, please have the following information available to give the Customer Assistance
Representative:
e Your name, address, home and business telephone
numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
0 Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
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We have quick, easy access to telephone numbers of the
following additional services depending
on your needs:
Hotels
0 Glass replacement
Rental vehicle or taxis
Police, fire department or hospitals
In many instances, mechanical failures are covered
under Pontiac’s comprehensive warranty. However,
when other services are utilized, our advisors will
explain any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
a Mileage of vehicle
0 Vehicle identification number
Vehicle license plate number Pontiac reserves the right
to limit services or
reimbursement to an owner or driver when in Pontiac’s
judgement the claims become excessive
in frequency or
type of occurrence.
While ‘we hope that
you never have the occasion to use
our service, it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance
-- 1 -800-ROADSIDD
or 1-800-762-3743.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance Program accessible
from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to
YOW
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations 'and/or
to discontinue its participation in this
pr0gra.m.
Both Pontiac and your Pontiac dealer
are committed to
making sure you are completely satisfied with your new
vehicle. Qur experience has shown that, if a situation
arises where
you feel your concern has not been
adequately addressed,
the Customer Satisfaction 5):. 9.t
Procedure described earlier in this section is very successful.
8. I
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs
or interpretation of the New
Vehide Limited Warranty. To assist in resolving these
disagreements, Pontiac voluntarily participates
in
BBB AUTO LINE.
BBB AUTO LINE is .an out-of-court program
administered by the Better Business Bureau system
to
settle disputes between customers and automobile
manufacturers. This program
is available free of charge
to customers who currently own or lease a GM vehicle.
If
you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age
and mileage, and
other factors.
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