GM Participation in BBB AUTO
LINE -- Alternative Dispute r, - ... I ., . - .'
"--Resolution Program*
*This- program may not be available in all states,
depending
on state law. Canadian owners refer to your
Warranty
and Owner Assistance Informaticm booklet.
GeneralMotors reserves the right to change eligibility
limitations and/or
to discontinue its participation in
this program,.
Both Pontiac and your Pontiac dealer are committed to'
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arjses where you feel your concern has not been
adequately
addressed, the Customer Satisfaction Procedure
described earlier in
this section is very successful.
There may
be instances where an impartial third party
can
assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited
Warianty. To assist in resolving these
disagreements,
Pontiac voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered
by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers.
This program is available fkee of charge
to customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you
may contact the BBB using
the toll-free telephone number
or write them at the
following address: m,--.:-, 4 :
BBB AUTO LINE
Council sf Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement
of the nature of your complaint.
Eligibility is limited
by vehicle age and mileage, and
other factors.
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ProCarManuals.com
Compact Disc Player ....................... 3- 13. 3 . 15
Errors ................................. 3.14. 3.17
Care ....................................... 3-22
Compact Spare Tire ............................. 5-40
Control of a Vehicle . . .. ........... 4-5
Convertible Top ....... .................... 2-66
Convex Outside Mirror .......................... , 2-57
Coolant ....................................... 6-26
Bleed Valves ................................. 5 -24
Heater. Engine ............................... 2-26
Recovery Tank ........................ ' ....... 5-, 17
Cooling System ................................ 5-15
Courtesy Lamps ................................ 2-53
Courtesy Transportation ........................... 8-7
Cruise Control .................................. 2-46
Customer Assistance for Text Telephone Users ......... 8-4
Customer Assktance Information ................... 8- 1
Customer Satisfaction Procedure .................... 8-2
Damage. Finish ................................ 6-60
Damage. Sheet Metal ............................ 6-60
Daytime Running Lamps ......................... 2-52
Dead Battery ................................... 5-2
Defects. Reporting Safety ................... ., 8-9. 8-10
Defensive Driving ............................... 4- 1
Defogger. Rear Window .......................... 3-4
Defogging ...................................... 3-5
Defrosting ., .................................... 3-5
Delayed Illumination ............................ 2-53
Dimensions. Vehicle ............................ 6-70
Dolby@ B Noise Reduction ....... ..... 3-9
Door
Last Door Closed Locking Feature
.... . . 2-4, 2-17
Lockout Prevention
................ . . 2.4, 2.17
Locks ......................... ....... 2-3
Downshifting .................................. 2-35
Driver Position ................................. 1 . 12
Driving Driver's Door Alarm Delay/Shock Sensor Enable
..... 2-20
City.' ........................................ 4-20
Defensive .......... ................... 4.- 1
Drunken ..................................... 4-2
Freeway .................................... 4-21
In a Blizzard ................................. 4-27
In Foreign Countries ........................... 6-4
In the Rain .................................. 4-17
Night ...................................... 4-15
On Curves .................................. 4-10
On Grades While Towing a Trailer ............... 4-37
On Hill and Mountain Roads .................... 4-23
On Snow and Ice ............................. 4-26
Throughwater ............................... 4-19
WetRoads .................................. 4-17
Winter ...................................... 4-25
With a Trailer ................................ 4-36
Drunken Driving ................................ 4-2
%lectrical Equipment, Adding .......... 2-24,3-21, 6-63
Electrical System ............................... 6-63
ProCarManuals.com
