1996 PONTIAC BONNEVILLE Owners Manual

GM Participation, BB,&AUT()
LINE' Palternative .mpu$e
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participationin
this
PrOgrm.
Both Pontiac and your Pontkc dealer are cokunitted to
making sure you are completely satisfied with your new
vehicle. Our experience has
shown that, if a situation
arises where
you fe'el your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier
in this section is very
successful.
There may be instances where
an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the.New
Vehicle Limited Wmty. To assist in resolving these
disagreements, Pontiac voluntarily participates
in
BBB AUTO LINE.
Resolution Program*
.,
.y; :' " 1 1:. ' i 1 ..
.
., 7. _. .; Q-
I
BBB AUTO LINE is an out-of-court program
administered
by the ,Better Business Bureau system to
settle disputes between customers and automobile
manufacturers.
This program is available free of charge
to customers
who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure,
yola may contact the BBB wing
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Teleph'one: 1-800-955-5 100
To file a claim, yon will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and 'a statement of the nature of your complaint.
Eligibility
is. limited by vehicle age and mileage, and
other factors. . , . . :. :,. .. ., ~$.
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We prefer you utilize the Customer Satisfaction
Procedure before
you resort to AUTO LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Pontiac. If this mediation
is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to
an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject.
If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time
you file a claim until a decision is made.
Some state laws may require you to use
this program
before
filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 2-800-955-5100 or the Pontiac Customer
Assistance Center at
1-800-PM-CARES.
REPORTING SAFETY DEFECTS TO THE UNITED STATES
GOVERNMENT
If you believe that ,. your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately
inform the National Highway Traffic
Safety Administration
(NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group
of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you,
your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123
in the
Washington,
D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should~immediately notify
Transport Canada, in addition to notifying General
Motors sf Canada Limited. You may write to:
-Traqsport Canada
Box 8880
Ottawa, Ontario K1G 3J2
RFPORTING SAFETY DEFECTS-
TO GENERAL MOTORS
In addition to notifymg NHTSA (or Transport Canada)
in a situation like:this, we certainly hope you'll notify
us. Please call US at 1-80O-PM-CARES or write:
Pontiac Division Customer Assistance Center
One hn&c Plaza
Pontiac,
MI 48340-2952
. ,,
In Canada, please call us at 1-800-263-3777 (English)
ar 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Co180nel Sam Drive
Oshawa, Ontario LlH 8W
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Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
. . . . . . . 1-800-551-4123
Canada
. . . . . . . . . i -800-668-5539
Service Manuals
Service manuals contain diagnostic and repair
information for
all chassis and body systems. They may
be useful for owners who wish to get a greater
understanding
of their vehicle. They are also useful fur
owners with the appropriate skill level or training who
wish
to perform “do-it-yourself” sewice. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
I, ,.
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Service Bulletins
Service bulle@s covering various subjects are regularly
sent to
all General Motors dealerships. GM monitors
product performance
in the field. When service methods
are found which promote better service on
GM vehicles,
bulletins are created to help the technician perform
better service. Service bulletins may involve any
number of vehicles. Some will describe inexpensive service; others
will describe expensive service. Some
will advise
of new or unexpected conditions, and others
may help avoid future costly
repairs. Service bulletins
are meant for qualified technicians.
In some cases
bulletins
refer to service manuals, specialized tools,
equipment and safety procedures necessary to service
the vehicle. Since these bulletins are issued
throughout
the model year and beyond, an index is required and
published quarterly to help identify specific bulletins.
Subscriptions
are available. You can order an index at
the toll-free numbers listed previously, or ask a GM
dealer to see an index or individual bulletin.
Owner .I Publications
Owner's manuals, warranty folders and various owner
assistance booklets provide owners
with general
operation
and maintenance information.
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v Section 9 Index
Acceisory mator ........................ 2.54. 5.25
Accessory Power Outlet .... ..................... 2-52
Adjustable Support Seat ........................... 1-3
AirBag .:..................................... l-16
.How Does it Restrain ............................ 1-20
How it Works ................................ 1-18
Location ...................................... 1-18
Readiness Light ......................... 1-17, 2-63
Servicing ................................... 1 -2 1
What Makes it Inflate .......................... 1-19
What Will
You See After it Inflates ............... 1-20
When Should it Inflate ......................... 1-19
Aircleaner .................................... 6-17
Air Conditioning ................................ 3-5
Air Conditioning Refrigerants ..................... 6-66
Air Inflator ............................... 2-54, 5.25
Alarm, Universal Theft-Deterrent .................. 2- 14
Alignment and Balance, Tire ...................... 6-47
Aluminum Wheels, Cleaning ...................... 6-54
Antenna, Fixed ................................. 3-28
Antenna. Power ................................ 3-28
Antifreeze ..................................... 6-23
Anti-Lock I
Brake System Waming Light ................ 2-66, 4-6
Brakes ...................................... 4-6
~~ I
Anti-Lockout Feature ............................. 2-6
Appearance Care ............................... 6-49
Appearance Care Materials ....................... 6-56
Arbitration Program .............................. 8-9
Armrest. Storage ............................... 2-49
Audio Controls. Steering Wheel Touch Control
....... 3-25
Audio Equipment. Adding ........................ 3-26
Audio Systems .................................. 3-9
Automatic Overdrive
.................................... 2-23
Starting Your Engine .......................... 2-18
Transaxle ................................... 2-21
Transaxle Check .............................. 7-37
Transaxle Fluid ............................... 6-20
Transaxle Operation ............................ 2-21
Transaxle Park Mechanism Check ................ 7-39
Automatic Door Locks ............................ 2-4
Ashtrays ...................................... 2-53 .
Shifting ...................................... 2-21
Back-up amp Monitor ......... .... 2-80
Back-up Lamp Bulb Replacement ................. 6-37
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Battery ........................................ 6-3 1
Jump Starting ....... ! ......................... 5-2
Replacement. Remote Keyless Entry
.............. 2- 10
Warning Light
............................... 2-64
BBB Auto Line
................................. 8-8
Better Business Bureau Mediation ................... 8-9
BoostGage
.................................... 2-75
Adjustment
.................................. 6-3 1
Fluid
....................................... 6-28
Lamp Monitor
............................... 2-80
Master Cylinder .............................. 6-28
Parking ..................................... 2-26
Replacing System Parts
........................ 6-3 1
System Warning Light
......................... 2-65
Transaxle Shift Interlock Check
............. 2-30. 7-38
Brakes. Anti-Lock ............................... 4-6
Braking ........................................ 4-5
Braking in Emergencies ........................... 4-9
Break-In. New Vehicle .......................... 2- 16
Brightness Control
.............................. 2-44
BTSI Check
.............................. 2-30. 7-38
Bulb Replacement .............................. 6-32
Saver
.........'............................. 2-45
Warnings
.................................... 5-2
Belt. Engine Accessory
...................... 6-67. 6-68
Brake
PedalTravel
................................. 6-31
Trailer ...................................... 4-35
Wear
....................................... 6-30
Canadian Roadside Assistance .................... 8-6
Capacities and Specifications
...................... 6-65
Carbon Monoxide .................... 2-31.4-29. 4-35
Cassette Deck Service
........................... 7.36
Cassette Tape Player ....................... 3- 11 . 3-15
Cassette Tape Player Care ........................ 3-27
Cassette Tape Player Errors
.................. 3.13. 3.16
CD Player Theft-Deterrent Feature ................. 3-23
Center Passenger Position
........................ 1-23
Certification Label
.............................. 4-30
CertificationRire Label .......................... 4-30
Changing a Flat Tire ............................. 5-26
Check Engine Light ............................. 2-69
Check Gages Light
.............................. 2-74
Check Gages Messages
.......................... 2-79
Check Oil Level Warning Light .................... 2-72
Check Washer Fluid Message ..................... 2-79
Checking Your Restraint Systems
.................. 1-43
Chemical Paint Spotting
.......................... 6-55
Child Restraints
................................ 1-32
Securing
in a Rear Outside Seat Position ........... 1-34
Securing in the Center Rear Seat Position .......... 1-36
Securing in the Right Front Seat Position
.......... 1-38
Where to Put
................................ 1-32
Cigarette Lighter
............................... 2-53
Chains. Safety
................................. 4-35
Chains. Tire
................................... 6-48
Check Oil Level Message ........ ............... 2-79
TopStrap
................................... 1-33
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Circuit Breakers and Fuses ................... 6-59
Cleaner.
Air .................. : ................. 6-17
Cleaning
Aluminum Wheels ............................ 6-54
Fabric
...................................... . 6-50
Glass ....................................... 6-52
Inside of Your Pontiac
......................... 6-49
Instrument Panel
.............................. 6-52
Leather
...................................... 6-5 1
Outside of Your Pontiac ........................ 6-53
Special Problems
............................. 6-50
Stains ...................................... 6-50
Tires ........................................6-54.
Vinyl ....................................... 6-51
Wheels .............. ...................... 6-54
Windshield and Wiper Blades
................... 6-52
Climate Control,
Standard ......................... -3 - 1
Clock, Setting the ................................. 3-9
Coinholder 2-49
.. Comfort Controls ................................ 3-1
Compact Disc Care
.............................. 3-27
Compact Disc Player ....................... 3 - 18, 3-20
Compact
Disc Player Errors ................... 3-19,3. -22
Compact Spare Tire ............................. 5-38
Compass, Electronic
............................ 2-8 1
Computer Command Ride ........................ 2-25
Console Storage
.................................. 2-49
Control
of a Vehicle .............................. 4-5
Convenience Net
............................... 2-52
Convex Outside Mirror .......................... 2-48
.. ....................................
Coolant ....................................... 6-22
Heater, Engine ............................... 2-20
Recovery Tank
............................... 5-19
Cooling System ................................ 5-17
Courtesy Transportation ........................... 8-7
Cruise Control
. : ............................... 2-37
Cupholders .................................... 2-49
Customer Assistance for Text Telephone Users
......... ,8-4
Customer Assistance Information
................... 8-1
Customer Satisfaction Procedure ..................... 8-2
Damage. Finish ............................... 6-54
Damage. Sheet Metal
............................ 6-54
Daytime Running
Lamps ......................... 2-42
Dead Battery
................................... 5-2
Defects. Reporting Safety
......................... 8-9
Defensive Drivin
................................ 4-1
Defogger. Rear Vfindow .......................... 3-8 .
Defogging ..................................... 3-8
Defrosting
..................................... 3-8
Delayed Illumination
............................ 2-44
Dimen8ions. Vehicle
............................ 6-66
Dolby B Noise Reduction .................. 3-14, 3-17
Ajar Message
................................ 2-79
Drive Position. Automatic Transaxle
................ 2-23
Driver Information Center
........................ 2-79
DIC.' .......................................... 2-79
Door
Locks ....................................... 2-3
Driver Position .................................. 1-10
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