1996 Mercury Mercury Cougar service

205
Customer Assistance
%*
[HS00205( ALL)06/94]
Roadside Assistance
*
[HS00210( ALL)04/95]
Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
that put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3
years/36,000 miles (3 years/60,000 km),
whichever comes first. To purchase Roadside
Assistance coverages beyond this period,
through Ford Auto Club, contact your Ford or
Lincoln-Mercury dealer (not available in
Canada).
*
[HS00215( ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220( ALL)06/94]
q
Mount your spare if you have a flat tire.
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[HS00225( ALL)06/94]
q
Jump-start your battery if it is dead.
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[HS00230( ALL)06/94]
q
Unlock your vehicle if you are locked out.
*
[HS00235( ALL)06/94]
q
Bring you fuel if you run out.
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[HS00240( ALL)06/94]
q
Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
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206
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[HS00245( ALL)06/94]
How to use Roadside Assistance
*
[HS00250( ALL)06/94]
Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
*
[HS00255( ALL)04/95]
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
*
[HS00260( ALL)04/95]
Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00300( ALL)01/95]
If You Have a Service Problem
*
[HS00400( ALL)01/95]
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
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207 %
*
[HS00500( ALL)03/95]
Service/Maintenance Concerns
(U.S. or Canada)
*
[HS00600( ALL)04/95]
Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
*
[HS00700( ALL)04/95]
If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership, or if you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
*
[HS01000( ALL)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
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209 [HS01800( ALL)05/95]
one inch art:0010630-A
Vehicle Identification Number (VIN/Serial Number)
*
[HS02200( ALL)03/95]
If you still have a service or product complaint,
you may wish to contact the Dispute Settlement
Board (U.S. only) or the Canadian Motor Vehicle
Arbitration Plan (CAMVAP) in Canada.
%
*
[HS02300( ALL)02/95]
The Dispute Settlement Board
(U.S. Only)
*
[HS02400( ALL)03/95]
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
*
[HS02500( ALL)01/95]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
*
[HS02600( ALL)01/95]
What Kind of Cases Does the Board
Review?
*
[HS02700( ALL)03/95]
The Board reviews all product performance and
service complaints on Ford, Mercury and Lincoln
Cars and Ford and Mercury Light Trucks under
warranty that have not been resolved by a
dealer or Ford Motor Company.
*
[HS02750( ALL)03/95]
The Board does not review issues involving:
*
[HS02800( ALL)01/95]
q
A non-Ford product
*
[HS02900( ALL)01/95]
q
A non-Ford dealership
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210
*
[HS03100( ALL)01/95]
q
A vehicle sales transaction
*
[HS03200( ALL)01/95]
q
A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
*
[HS03300( ALL)01/95]
q
Items not covered by your warranty
*
[HS03400( ALL)01/95]
q
Alleged liability claims
*
[HS03450( ALL)01/95]
q
Property damage where such damage is
significant when compared to the economic
loss alleged under the warranty dispute
*
[HS03500( ALL)01/95]
q
Cases currently in litigation
*
[HS03600( ALL)01/95]
q
Vehicles not used primarily for personal,
family, or household purposes
*
[HS03650( ALL)01/95]
NOTE: Complaints involving vehicles on
which applicable express written new
vehicle warranties have expired at
receipt of your application are not
eligible. Eligibility may differ
according to state law. For example, see
the unique brochure for California
purchasers/lessees.
*
[HS03700( ALL)04/95]
How Does the Board Work?
*
[HS03800( ALL)04/95]
The Board has four members:
*
[HS03900( ALL)04/95]
q
three consumer representatives
*
[HS04000( ALL)04/95]
q
a Ford or Lincoln-Mercury dealer
*
[HS04200( ALL)04/95]
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
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212
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[HS04900( ALL)02/93]
one inch art:0060102-B
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[HS05100( ALL)04/95]
What is the Review Process?
*
[HS05200( ALL)04/95]
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
*
[HS05300( ALL)04/95]
To review your case properly, the Board needs
the following information:
*
[HS05400( ALL)04/95]
q
legible copies of all documents and
maintenance or repair orders that relate to
the case
*
[HS05500( ALL)04/95]
q
the year, make, model, and vehicle
identification number
*
[HS05600( ALL)04/95]
q
the date you bought your vehicle
*
[HS05700( ALL)04/95]
q
the date of repair and the mileage at the time
of repair
*
[HS05800( ALL)04/95]
q
the current mileage
*
[HS05900( ALL)04/95]
q
the name of the dealer who sold you the
vehicle or who serviced your vehicle
*
[HS06000( ALL)04/95]
q
a brief description of your unresolved
complaint
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214
%*
[HS08700( ALL)05/95]
Ford of Canada Customer
Assistance
*
[HS08800( ALL)03/95]
Ford Motor Company of Canada, Limited
*
[HS08900( ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
*
[HS09000( ALL)03/95]
one inch art:0060101-C
%*
[HS09100( ALL)03/95]
Canadian Motor Vehicle Arbitration Plan
(CAMVAP)
*
[HS09200( ALL)03/95]
If a specific item of concern arises, where a
solution cannot be reached between a vehicle
owner, Ford of Canada, and/or one of its
dealers (that all parties can agree upon), the
owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
[HS09300( ALL)05/95]
CAMVAP uses the services of Provincial
Administrators to assist consumers in scheduling
and preparing for their arbitration hearings.
However, before you can proceed with
CAMVAP you must follow your manufacturer's
dispute resolution process as outlined under
ªService/Maintenance Concerns (U.S. or
Canada)º earlier in this chapter.
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215
*
[HS09400( ALL)05/95]
Consumers wishing to obtain further information
about the program can obtain an information
booklet from your dealer or contact the
Provincial Administrator, Canadian Motor
Vehicle Arbitration Plan, at the address or
telephone number shown below.
*
[HS09500( ALL)05/95]
O & P Services
595 Bay Street Ð Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685
[HS09600( ALL)05/95]
This plan is not available in the province of
Quebec.
%
*
[HS09700( ALL)05/95]
Getting Help Outside the U.S.
and Canada
*
[HS09800( ALL)05/95]
Before you export your vehicle to a foreign
country, contact the appropriate foreign embassy
or consulate to make sure local regulations do
not prevent you from registering your vehicle.
Officials at the embassy can also help you decide
whether you should import your vehicle to that
country.
*
[HS09900( ALL)05/95]
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an
anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office
before you leave the U.S. or Canada.
*
[HS10000( ALL)05/95]
Use of leaded fuel in your vehicle without a
proper conversion may damage the effectiveness
of your emissions control system and may cause
engine knocking or serious engine damage. Ford
Motor Company is not responsible for any
damage that is caused by use of improper fuel.
*
[HS10100( ALL)05/95]
You may also have difficulty importing your
vehicle back into the U.S. if you use leaded fuel.
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Update:Mon Jun 12 16:46:04 1995