1996 GMC SIERRA service

Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Maintenance Record
ODOMETER
DATE READING SERVICED BY MAINTENANCE PERFORMED
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Section 8 Customer Assistance Information
Here you will find out how to contact GMC Truck if
you need assistance. This section also tells you how to
obtain service publications and how to report any
safety defects.
This section includes information on:
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The Customer Satisfaction Procedure
Customer Assistance for Text
Telephone
(TTY) Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
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Your satisfaction and goodwill are important to your
dealer and GMC Truck. Normally,
any concern you may
have with
your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. GMC
Truck has empowered its dealers to make decisions and
repair vehicles, and they are eager
to resolve your
concern to your complete satisfaction. If your concern
has not been resolved to your satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a
member of dealer management. Normally, concerns can
be quickly resolved
at that level. If the matter has
already been reviewed
with the Sales, Service or Parts
Manager, contact the owner
of the dealership or the
General Manager.
STEP TWO -- If after contacting a member
of dealership management,
it appears your concern
cannot be resolved by the dealership without further
help, contact the GMC Truck Consumer Relations
Manager by calling
1 -800-GMC-TRUCK
(1-800-462-8782, Customer Assistance prompt.)
In Canada, contact GM of Canada Customer Assistance
Center
in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French). For
help outside of the United States
and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-4136 (Spanish)
In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
In all other Caribbean countries: 1-809-763- 13 15
In other overseas locations, call GM North American
Export Sales
in Canada at 1-905-644-41 12.
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Roadside Assistance
GMC Truck’s Roadside Assistance provides stranded
owners with over-the-phone roadside repairs, location
of the nearest
GMC Truck dealer or the following
special services:
Flat Tire Chulzge: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement
of tire).
Fuel Deliwry: Delivery of enough fuel for the customer
to get to the nearest service station (up to $4.00) will
be covered.
Junzp Stnrt: No-start situations which require a battery
jump start will be covered at
no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge if you are unable to gain entry
into your vehicle. Delivery
of the replacement key will
be covered at no charge within 10 miles (16 km).
Elnergemy Towing Service: Towing to the nearest
GMC Truck dealer for warranty related disablements
will
be covered.
nip Rouring: Availability of customized trip routings
through
GMC Truck Roadside Assistance. This deluxe
computerized trip routing service
will provide highlighted
map routing, scenic or fastest route,
a listing of GMC
Truck dealers along the way, and a variety of other travel
related services.
fiip hzterruptiorz: GMC Truck Roadside Assistance will
provide reimbursement for reasonable trip interruption
expenses such as meals and lodging (up to
$500) directly
associated with
a warranty-related disablement which
requires overnight accommodations.
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The Roadside Assistance services listed are available
to retail and retail lease customers operating
1996 GMC light duty trucks for a period of
3 years/36,000 miles (60 000 km). All services must
be pre-arranged by GMC Truck Roadside Assistance.
Over-the-phone assistance, such
as providing the name
of the closest dealer or minor technical advice, etc., is
available
to all owner/operators of GMC trucks,
regardless
of vehicle or mileage.
Just dial GMC Truck Roadside Assistance at
1 -800-GMC-TRUCK ( 1-800-462-8782, Roadside
Assistance prompt)
to reach a qualified representative
who can assist you. Your
Roadside Assistance representative
will ask for the
following information when your call
is received:
0 Vehicle Identification Number (VIN)
Name and home address
Telephone number and location from which you
Location, license plate number and color of your
are calling
GMC truck
0 Mileage of vehicle and description of problem
Roadside Assistance
is available 24 hours a day, 7 days
a week, 365 days a year, including weekends and
holidays. Should
you have any questions about roadside
assistance, call the GMC Truck Roadside Assistance
Center or contact your dealer.
Roadside Assistance is not part of or included in the
coverage provicled
by the New Vehicle Limited Wcm-mty.
GMC Truck reserves the right to make my changes or
discontinue the Roadside Assistunce program ut
any
time without notification.
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Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by
the dealer or call
1-800-268-6800 for emergency services.
Courtesy Transportation
GMC Truck Commitment Plus offers courtesy
transportation for customers when obtaining
warranty service.
This program is offered in conjunction with the
3 year/36,000 mile (60 000 km) Bumper to Bumper
New Vehicle Limited Warranty.
Courtesy transportation includes:
One way shuttle ride from the dealership (up to
10 miles (16 km)) for same-day warranty repairs.
A loaner vehicle will be made available for overnight
warranty repairs up to a five day maximum, or up to a
$30 allowance for a rental vehicle, cab, bus or other
transportation in lieu
of a loaner. (Bringing. vehicles in
late in
the day, for service on the next day, dues not
constitute overnight repairs.)
Gas allowance of up to $10 a day for rides provided
by another person (i.e., friend, neighbor, etc.) in
lieu
of rental for overnight warranty repair up to
five day maximum.
All Courtesy Transportation arrangements will be
administered by your GMC Truck dealership service
management. All requests should reflect actual costs
up to and not to exceed the maximum allowable
dollar limits.
Some state insurance regulations make it impractical to
rent vehicles to people under 21 years
of age. If you are
under 2 1 and have difficulty renting a vehicle, GMC
Truck
will reimburse up to $30/day for documented
transportation you receive.
The Commitment Plus Courtesy Transportation Program
is not part of the Bumper to Bumper Limited Warranty.
GMC Truck reserves the right to make any changes or
discontinue
the Courtesy Transportation Program at any
time without notification.
For additional program details contact your GMC
Truck dealer.
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K 1 G 3J2
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at I-800-GMC-TRUCK
( 1-800-462-8782) or write:
GMC Truck Consumer Relations
3 1 E. Judson Street 1607-04
Pontiac,
MI 48342-2230
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French).
Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for
all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
. . . . . . . . . 1-800-55 1-4 123
Canada
.............. 1-800-668-5539
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