1996 GMC SAVANA phone

Adding Equipment to Your Air
Bag-Equipped Vehicle
@ Lf I add a push bumper or a bicycle rack to the
front of my vehicle, will it keep the air bags
from working properly?
A: As long as the push bumper or bicycle rack is
attached to your vehicle
so that the vehicle’s basic
structure isn’t changed, it’s not likely to keep the
air bags from working properly
in a crash.
Q: Is there anything I might add to the front of the
vehicle that could keep the air
bags from
working properly?
A: Yes. If you add things that change your vehicle’s
frame, bumper system, front end sheet metal
or
height, they may keep the air bag system from working properly.
Also, the air bag system may not
work properly
if you relocate any of the air bag
sensors. If you have
any question about this, you
should contact Customer Assistance before you modify your vehicle. (The phone numbers and
addresses for Customer Assistance are in Step Two of
the Customer Satisfaction Procedure
in this manual.
See “Customer Satisfaction Procedure”
in the Index.)
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Tips About Your Audio System
Hearing damage from loud noise is almost undetectable
until
it is too late. Your hearing can adapt to higher
volumes
of sound. Sound that seems normal can be loud
and harmful
to your hearing. Take precautions by
adjusting the volume control
on your radio to a safe
sound level before your hearing adapts to it.
To help avoid hearing loss or damage:
Adjust the volume control to the lowest setting.
Increase volume slowly until you hear comfortably
and clearly.
NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two-way radio
-- be sure you can add
what you want. If you can, it’s very important to
do it properly. Added sound equipment may
interfere with the operation of your vehicle’s
engine, Delco radio or other systems, and even
damage them. Your vehicle’s systems may interfere
with the operation of sound equipment that has
been added improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone units.
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Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride
on the water.
This can happen if the road is wet enough and you’re
going fast enough. When your vehicle is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn’t happen often. But
it can if your
tires haven’t much tread or
if the pressure in one or
more is low.
It can happen if a lot of water is standing on
the road. If you can see reflections from trees, telephone
poles or other vehicles, and raindrops “dimple” the
water’s surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn’t a hard and fast rule about hydroplaning. The
best advice
is to slow down when it is raining.
Driving Through Deep Standing Water
NOTICE:
If you drive too quickly through deep puddles
or standing water, water can come in through
your engine’s air intake and badly damage your
engine. Never drive through water that is slightly lower than the underbody
of your vehicle. If you
can’t avoid deep puddles or standing water, drive
through them very slowly.
Some Other Rainy Weather Tips
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Turn on your low-beam headlamps -- not just
your parking lamps
-- to help make you more
visible to others.
Besides slowing down, allow some extra following
distance. And be especially careful when you pass
another vehicle. Allow yourself more clear room
ahead, and be prepared to have your view restricted
by road spray.
Have good tires with proper tread depth. (See
“Tires” in the Index.)
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Section 8 Customer Assistance Information
Here you will find out how to contact GMC Truck if
you need assistance. This section also tells YOLI how to
obtain service publications and
how to report any
safety defects.
This section includes information on:
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The Custonw Satisfaction Procedure
Customer Assistance for Text
Telephone (TTY Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service
and Owner Publications
Customer Satisfaction Procedure
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For prompt assistance, please have the following information
available to give the Customer Assistance Representative:
Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left
of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However,
if you wish to write GMC
Truck, write to:
GMC Truck Customer Assistance
3 1 E. Judson Street 1607-04
Pontiac, MI 48342-2230 Refer
to your Wdrranty and Owner Assistance
Information booklet
for addresses of Canadian and GM
Overseas offices.
When contacting GMC Truck, please remember that your
concern
will likely be resolved in the dealership, using the
dealer’s facilities, equipment and personnel. That is
why we
suggest you follow Step One first
if you have a concern.
Customer Assistance for Text
Telephone (TTY)
Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), GMC Truck has TTY equipment available
at its Customer Assistance Center.
Any TTY user
can communicate
with GMC Truck by dialing:
1-800-GMC-8583. (TTY users
in Canada can
dial 1-800-263-3830.)
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Roadside Assistance
n
Flat Tire Cl~~lngu: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).
Fuel Dcli\!ery: Delivery of enough fuel for the customer
to get to the nearest service station (up to
$4.00) will
be covered.
JLIIIZ~ Smt: No-start situations which require a battery
jump start
will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge if you are unable to gain entry
into your vehicle. Delivery of the replacement key
will
be covered at no charge within 10 miles (16 km).
Emergc~17cy 7bkr;ing Ser-vic~: Towing to the nearest
GMC Truck dealer for warranty related disablements
will be covered.
GMC Truck’s Roadside Assistance provides stranded
owners with over-the-phone roadside repairs, location
of the nearest GMC Truck dealer or the following
special services:
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The Roadside Assistance services listed are available to retail and retail lease customers operating
1997 GMC light duty trucks for a period of
3 years/36,000 miles (60 000 km). All services must
be pre-arranged by GMC Truck Roadside Assistance.
Over-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc., is
available to all ownerhperators
of GMC trucks,
regardless
of vehicle or mileage.
Just dial
GMC Truck Roadside Assistance at
1 -800-GMC-TRUCK ( 1-800-462-8782, Roadside
Assistance prompt) to reach a qualified representative
who can assist
you.
Your Roadside Assistance representative will ask for the
following information when your call
is received:
0 Vehicle Identification Number (VIN)
Name and home address
Telephone number and location from which you
Location, license plate number and color of your
are
calling
GMC truck
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1 ne Lommitment Plus Courtesy Transportation Program
is not part of the Bumper to Bumper Limited Wdrranty.
GMC Truck reserves the right to make any changes or
discontinue the Courtesy Transportation Program at any
time without notification.
For additional program details contact your GMC
Truck dealer.
For warranty repairs during the Complete Vehicle
Coverage period
in the New Vehicle Limited Wmanty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details. The Roadside Assistance program
is
available only in the United States and Canada.
GM Participation in BBB AUTO
LINE -- Alternative Dispute
Resolution Program*
"'This program may not be available in all states,
depending on state law. Canadian owners refer
to
your Warranty and Owner Assistance Information
booklet. General Motors rese.rves the right to change
eligibility limitations and/or to discontinue its
participation
in this program.
Both GMC Truck and your GMC Truck dealer are
committed
to making sure you are completely satisfled with your new vehicle. Our experience has shown that,
if a
situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements,
GMC Truck voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE
is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available ,free
of charge
to customers who currently
own or lease a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone:
1-800-955-5 IO0
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