1996 FORD MUSTANG service

216
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To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
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Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
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If You Have a Service Problem
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Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
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Service/Maintenance Concerns (U.S. or
Canada)
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Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
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[HS00700( ALL)04/95]
If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership, or if you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
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[HS01000( ALL)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
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218 [HS01800( ALL)05/95]
one inch art:0010630-AVehicle Identification Number (VIN/Serial Number)
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If you still have a service or product complaint,
you may wish to contact the Dispute Settlement
Board (U.S. only) or the Canadian Motor Vehicle
Arbitration Plan (CAMVAP) in Canada.
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The Dispute Settlement Board
(U.S. Only)
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The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
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The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
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What Kind of Cases Does the Board
Review?
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The Board reviews unresolved warranty
performance complaints on Ford, Mercury and
Lincoln cars and Ford and Mercury Light Trucks
under warranty that have not been resolved by a
dealer or Ford Motor Company.
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The Board does not review issues involving:
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q
A non-Ford product
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q
A non-Ford dealership
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219
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q
A vehicle sales transaction
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A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
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q
Items not covered by your warranty
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q
Alleged liability claims
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q
Property damage where such damage is
significant when compared to the economic
loss alleged under the warranty dispute
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Cases currently in litigation
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q
Vehicles not used primarily for personal,
family, or household purposes
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NOTE: Complaints involving vehicles on
which applicable express written new
vehicle warranties have expired at
receipt of your application are not
eligible. Eligibility may differ
according to state law. For example, see
the unique brochure for California
purchasers/lessees.
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How Does the Board Work?
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The Board has four members:
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three consumer representatives
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a Ford or Lincoln-Mercury dealer
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Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
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If the involved vehicle is within 36 months and
36,000 miles of the date of delivery (warranty
start date), you have a right to make an oral
presentation before the Board by indicating your
choice on the application. Also, oral
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221
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one inch art:0060102-B
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What is the Review Process?
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Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
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To review your case properly, the Board needs
the following information:
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q
legible copies of all documents and
maintenance or repair orders that relate to
the case
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q
the year, make, model, and vehicle
identification number (VIN)
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q
the date you bought your vehicle
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q
the date of repair and the mileage at the time
of repair
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q
the current mileage
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q
the name of the dealer who sold you the
vehicle or who serviced your vehicle
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a brief description of your unresolved
complaint
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a brief summary of actions that were taken
with the dealer and Ford Motor Company
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223
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Ford of Canada Customer
Assistance
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Ford Motor Company of Canada, Limited
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If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
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one inch art:0060101-C
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Mediation/Arbitration Program
(Canada Only)
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In those cases where you continue to feel that
the efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration
program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
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The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the
need for lengthy and expensive legal
proceedings.
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In the CAMVAP program, impartial third-party
Arbitrators conduct hearings at mutually
convenient times and places in an informal
enviroment. These impartial Arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
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224disputes. CAMVAP decisions are fast, fair and
final as the Arbitrator's award is binding on
both you and Ford of Cananda.
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CAMVAP services are available in all territories
and provinces, except Quebec. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
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Getting Help Outside the U.S.
and Canada
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Before you export your vehicle to a foreign
country, contact the appropriate foreign embassy
or consulate to make sure local regulations do
not prevent you from registering your vehicle.
Officials at the embassy can also help you decide
whether you should import your vehicle to that
country.
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[HS09900( ALL)06/95]
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an
anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office
before you leave the U.S. or Canada.
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[HS10000( ALL)06/95]
Use of leaded fuel in your vehicle without a
proper conversion may damage the effectiveness
of your emissions control system and may cause
engine knocking or serious engine damage. Ford
Motor Company is not responsible for any
damage that is caused by use of improper fuel.
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You may also have difficulty importing your
vehicle back into the U.S. if you use leaded fuel.
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225
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If your vehicle must be serviced while you are
traveling or living in Central or South America,
the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot
help you, write to:
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one inch art:0095024-A
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If you are in other foreign countries, contact the
nearest Ford dealership. If the dealership cannot
help you, they can direct you to the appropriate
Ford affiliate office.
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[HS10500( ALL)06/95]
If you buy your vehicle in North America and
then relocate outside of the U.S. or Canada,
register your Vehicle Identification Number and
new address with Ford Motor Company Export
Operations.
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Update:Wed Mar 27 09:35:14 1996

235
Servicing Your Mustang
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Service Made Easy
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Ford has two goals for servicing your vehicle.
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1. When we can, we design parts that do not
need to be serviced.
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2. We want to make servicing your vehicle as
easy as possible. To help you:
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q
We highlight do-it-yourself items in yellow in
the engine compartment so that you can find
them easily.
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When possible, we design parts Ð such as
the headlamp bulbs Ð that can be replaced
without tools.
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[SV00900( ALL)05/94]
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We give you a Maintenance Schedule that
makes tracking routine service for your
vehicle easy. The maintenance schedule is
located in theMaintenance Schedule and Record
booklet.
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[SV01000( ALL)01/95]
This chapter tells you about the basic parts that
you need to check and service regularly.
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[SV01100( ALL)02/95]
If your vehicle needs professional servicing, your
dealership can provide the parts and service
required. Check yourWarranty Information Booklet
to find out which parts and services are covered.
Also see theCustomer Assistancechapter of this
Owner Guide.
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[SV01250( ALL)03/95]
Ford Motor Company recommends that the
Owner Maintenance Checks listed in the
Maintenance Schedule and Recordbooklet be
performed for the proper operation of your
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Update:Thu Mar 28 14:48:54 1996