1996 FORD ASPIRE service

152 [RE13150(ALL)05/94]If it is necessary to tow your vehicle from the
rear (with the rear wheels off the ground), a
dolly must be placed under the front tires to
prevent transaxle damage.
*
[RE13200(ALL)01/94]
Do not use your vehicle's steering column lock
to secure the wheels in a straight-ahead position.
Always use a steering wheel clamping device
designed for towing service.
*
[RE13250(ALL)02/92]
Refer toTowing behind another vehicle Ð
recreational vehiclein the Index for information on
towing behind an RV.
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Update:Wed Jan 24 14:52:09 1996

153
Customer Assistance
*
[HS00205(ALL)06/94]
Roadside Assistance
*
[HS00210(ALL)10/95]
Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
who put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3 years or
36,000 miles (60,000 km), whichever comes first.
To purchase Roadside Assistance coverages
beyond this period (available through Ford Auto
Club in the United States or Ford and
Lincoln-Mercury dealers in Canada), contact
your Ford or Lincoln-Mercury dealer. Additional
Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
*
[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220(ALL)06/94]
q
Mount your spare if you have a flat tire.
*
[HS00225(ALL)06/94]
q
Jump-start your battery if it is dead.
*
[HS00230(ALL)06/94]
q
Unlock your vehicle if you are locked out.
*
[HS00235(ALL)06/94]
q
Bring you fuel if you run out.
*
[HS00240(ALL)06/94]
q
Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
File:13ichsf.ex
Update:Wed Jan 24 14:53:26 1996

154
*
[HS00245(ALL)06/94]
How to use Roadside Assistance
*
[HS00250(ALL)06/94]
Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
*
[HS00260(ALL)04/95]
Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00300(ALL)01/95]
If You Have a Service Problem
*
[HS00400(ALL)01/95]
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
[HS00475(ALL)02/95]
Service/Maintenance Concerns
(U.S. or Canada)
*
[HS00600(ALL)04/95]
Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
*
[HS00700(ALL)04/95]
If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership, or if you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
File:13ichsf.ex
Update:Wed Jan 24 14:53:26 1996

155
*
[HS01000(ALL)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
*
[HS01200(ALL)04/95]
To process your request, the Ford Customer
Assistance Center needs the following
information:
*
[HS01300(ALL)04/95]
q
your telephone number (both business and
home)
*
[HS01400(ALL)04/95]
q
the name of the dealer and the city where the
dealership is located
*
[HS01500(ALL)04/95]
q
the year and make of your vehicle
*
[HS01550(ALL)04/95]
q
the date purchased
*
[HS01600(ALL)03/95]
q
the current mileage on your vehicle
%*
[HS01700(ALL)03/95]
q
your Vehicle Identification Number (VIN)
listed on your owner card and/or your
vehicle ownership license
%*
[HS01900(ALL)03/95]
one inch art:0060100-E
*
[HS02000(ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
File:13ichsf.ex
Update:Wed Jan 24 14:53:26 1996

156 %
*
[HS02100(ALL)04/95]
one inch art:0060101-C
*
[HS02200(ALL)03/95]
If you still have a service or product complaint,
you may wish to contact the Dispute Settlement
Board (U.S. only) or the Canadian Motor Vehicle
Arbitration Plan (CAMVAP) in Canada.
*
[HS02300(ALL)02/95]
The Dispute Settlement Board
(U.S. Only)
*
[HS02400(ALL)03/95]
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
*
[HS02500(ALL)01/95]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
*
[HS02600(ALL)01/95]
What Kind of Cases Does the Board
Review?
*
[HS02700(ALL)07/95]
The Board reviews unresolved warranty
performance complaints on Ford, Mercury and
Lincoln cars and Ford and Mercury Light Trucks
under warranty that have not been resolved by a
dealer or Ford Motor Company, except those
involving:
*
[HS02800(ALL)01/95]
q
A non-Ford product
*
[HS02900(ALL)01/95]
q
A non-Ford dealership
*
[HS03100(ALL)01/95]
q
A vehicle sales transaction
File:13ichsf.ex
Update:Wed Jan 24 14:53:26 1996

157
*
[HS03200(ALL)01/95]
q
A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
*
[HS03300(ALL)01/95]
q
Items not covered by your warranty
*
[HS03400(ALL)01/95]
q
Alleged liability claims
*
[HS03450(ALL)01/95]
q
Property damage where such damage is
significant when compared to the economic
loss alleged under the warranty dispute
*
[HS03500(ALL)01/95]
q
Cases currently in litigation
*
[HS03600(ALL)01/95]
q
Vehicles not used primarily for personal,
family, or household purposes
*
[HS03650(ALL)01/95]
NOTE: Complaints involving vehicles on
which applicable express written new
vehicle warranties have expired at
receipt of your application are not
eligible. Eligibility may differ
according to state law. For example, see
the unique brochure for California
purchasers/lessees.
*
[HS03700(ALL)04/95]
How Does the Board Work?
*
[HS03800(ALL)04/95]
The Board has four members:
*
[HS03900(ALL)04/95]
q
three consumer representatives
*
[HS04000(ALL)04/95]
q
a Ford or Lincoln-Mercury dealer
*
[HS04200(ALL)04/95]
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
*
[HS04300(ALL)04/95]
If the involved vehicle is within 36 months and
36,000 miles of the date of delivery (warranty
start date), you have a right to make an oral
presentation before the Board by indicating your
choice on the application. Also, oral
presentations may be requested by the Board. A
decision is made by the Board by simple
majority vote.
File:13ichsf.ex
Update:Wed Jan 24 14:53:26 1996

159
*
[HS06306(ALL)04/95]
Ford of Canada does not have a Dispute
Settlement Board. If you have a problem that
cannot be resolved by an agreement among you,
Ford of Canada, and the Ford dealer, contact the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP). In many areas of Canada, CAMVAP
will help resolve the problem and, if necessary,
will arrange for the matter to be arbitrated.
*
[HS06307(ALL)04/95]
What is the Review Process?
*
[HS06308(ALL)04/95]
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
*
[HS06309(ALL)04/95]
To review your case properly, the Board needs
the following information:
*
[HS06310(ALL)04/95]
q
legible copies of all documents and
maintenance or repair orders that relate to
the case
*
[HS06311(ALL)07/95]
q
the year, make, model, and vehicle
identification number (VIN)
*
[HS06312(ALL)04/95]
q
the date you bought your vehicle
*
[HS06313(ALL)04/95]
q
the date of repair and the mileage at the time
of repair
*
[HS06314(ALL)04/95]
q
the current mileage
*
[HS06315(ALL)04/95]
q
the name of the dealer who sold you the
vehicle or who serviced your vehicle
*
[HS06316(ALL)04/95]
q
a brief description of your unresolved
complaint
*
[HS06317(ALL)05/95]
q
a brief summary of actions that were taken
with the dealer and Ford Motor Company
File:13ichsf.ex
Update:Wed Jan 24 14:53:26 1996

162 %
*
[HS06450(ALL)09/95]
Mediation/Arbitration Program
*
[HS06455(ALL)09/95]
In those cases where you continue to feel that
the efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration
program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
*
[HS06460(ALL)09/95]
The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the
need for lengthy and expensive legal
proceedings.
*
[HS06465(ALL)09/95]
In the CAMVAP program, impartial third-party
Arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial Arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator's award is binding on both
you and Ford of Canada.
*
[HS06470(ALL)09/95]
CAMVAP services are available in all territories
and provinces, except Quebec. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
File:13ichsf.ex
Update:Wed Jan 24 14:53:26 1996