1996 CHEVROLET SUBURBAN phone

Adding Equipment to Your Air Bag-Equipped Vehicle
Q: IfI add a push bumper or a bicycle rack to the front of my vehicle,
A: As long as the push bumper or bicycle rack is attached to your vehicle
will it keep the air bag from working properly?
so that the vehicle’s basic structure isn’t changed, it’s not likely to keep
the air bags from working properly
in a crash.
Q: What if I add a snow plow? Will it keep the air bag from working
properly?
A: We’ve designed our air bag systems to work properly under a wide
range
of conditions, including snow plowing with vehicles equipped
with the optional Snow Plow Prep Package (RPO VYU). But don’t
change or defeat the snow plow’s “tripping mechanism.”
If you do, it
can damage your snow plow and your vehicle, and it may cause an air
bag inflation.
Q: Is there anything I might add to the front of the vehicle that could
A: Yes. If you add things that change your vehicle’s frame, bumper
keep the air bag from working properly?
system, front end sheet metal or height, they may keep the air bag
system from working properly. Also, the air bag system may
not work
properly
if you relocate any of the air bag sensors. If you have any
question about this,
you should contact Customer Assistance before
you modify your vehicle. (The phone numbers and addresses for
Customer Assistance are in Step Two
of the Customer Satisfaction
Procedure in this manual. See “Customer Satisfaction Procedure”
in
the Index.)
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Cigarette Lighter/Ashtrays
NOTICE:
If you store paper or other things that burn in your ashtrays,
they could be set on fire by cigarettes or other smoking
materials. That could cause
a fire and possibly damage your
vehicle.
Do not store papers and other things that burn in your
ashtrays.
To use the cigarette lighter, push it in all the way, and let go. When it's
ready,
it will pop back by itself.
NOTICE:
Holding a cigarette lighter in with your hand while it is heating
can make it overload, damaging the lighter and the heating
element. Just push the lighter
all the way in and let go. When it's
done, it will pop back by itself.
To remove the front ashtray, pull on the front of the ashtray insert. Then
slide the insert out of the ashtray door.
You also have two auxiliary power outlets next to the cigarette lighter. Use
these outlets
to power mobile telephones or other devices designed to
operate with vehicle electrical systems.
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To help avoid hearing loss or damage:
1. Adjust the volume control to the lowest setting.
2. Increase volume slowly until you hear comfortably and clearly.
NOTICE:
Before you add any sound equipment to your vehicle - like a
tape player, CB radio, mobile telephone or two-way radio - be
sure you can add what you want.
If you can, it’s very important
to do it properly. Added sound equipment may interfere with the
operation of your vehicle’s engine, Delco@ radio or other
systems, and even damage them. And, your vehicle’s systems
may interfere with the operation of sound equipment that has
been added improperly.
So, before adding sound equipment, check with your dealer and
be sure to check Federal rules covering mobile radio and
telephone units.
Care of Your Cassette Player and Tapes
A tape player that is not cleaned regularly is subject to reduced sound
quality, ruining the cassette, or damaging the mechanism. Tape cassettes that
are not properly stored
in their plastic cases away from contaminants, direct
sunlight, and extreme heat may not operate properly and could cause
premature failure
of the tape player.
Your tape player should be cleaned with every
50 hours of use to provide
optimum performance. Your radio may display “Cln” (Clean)
to indicate
that you have used your tape player for 50 hours without re-setting the tape
clean timer. If you notice a reduction
in sound quality, regardless of when
the tape player was last cleaned, try playing a different cassette to see if the
tape or tape player is at fault.
If the second cassette results in no
improvement
in sound quality, try cleaning the tape player.
Proper tape player cleaning should be done with
a scrubbing action,
non-abrasive cleaning cassette. This is a wet-type cleaning system that uses
a cleaning cassette with pads which scrub
the tape head as the hubs of the
cleaner cassette turn. To properly clean your tape player, follow instructions
with the cleaning cassette. If
you use this type of cleaner, the radio may
display an error and eject the cartridge. This
is normal and is the result of an
added feature
in the tape player that detects broken tapes. If an error occurs,
you will need to insert the cleaning cassette at least 3 times to thoroughly
clean the tape player.
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Hydroplaning doesn’t happen often. But it can if your tires haven’t much
tread or if the pressure in one or more is low. It can happen if a lot of water
is standing on the road. If you can see reflections from trees, telephone
poles, or other vehicles, and raindrops “dimple” the water’s surface, there
could be hydroplaning.
Hydroplaning usually happens at higher speeds. There just isn’t
a hard and
fast rule about hydroplaning. The best advice is
to slow down when it is
raining.
Some Other Rainy Weather Tips
Turn on your low-beam headlights - not just your parking lights - to
Besides slowing down, allow some extra following distance. And be
help
make you more visible
to others.
especially careful when
you pass another vehicle. Allow yourself more
clear room ahead, and be prepared to have your view restricted by road
spray.
Have good tires with proper tread depth. (See “Tires” in the Index.)
City Driving
One of the biggest problems with city streets is the amount of traffic on
them. You’ll want to watch out for what the other drivers are doing and pay
attention to traffic signals.
Here are ways to increase your safety in city driving:
Know the best way to get to where you are going. Get a city map and
plan your trip into an unknown part
of the city just as you would for a
cross-country trip.
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STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center
by calling
1-800-222-1020. In Canada, contact GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992
(English) or 1-800-496-9993 (Spanish). In the
U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM North American
Export Sales
in Canada by calling 1-905-644-41 12.
For prompt assistance, please have the following information available
to
give the Customer Assistance Representative:
Your name, address, home and business telephone numbers
0 Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at
the left top of the instrument panel
and visible through the windshield.)
Dealership name and location
0 Vehicle delivery date and present mileage
Nature of concern
We encourage you to call the toll free number listed previously in order to
give your inquiry prompt attention. However,
if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy, MI 48007-7047
Refer to your Warranty and Owner Assistance Information booklet for
addresses
of Canadian and GM Overseas offices.
When contacting Chevrolet, please remember that
your concern will likely
be resolved in the dealership, using the dealership’s facilities, equipment
and personnel. That is why we suggest you follow Step One first
if you have
a concern.
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Customer Assistance for the Hearing or
Speech lmpaired (TDD)
To assist customers who have hearing difficulties, Chevrolet has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access to a TDD or
a conventional teletypewriter (TTY) can
communicate
with Chevrolet by dialing: 1 -800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.)
GM Participation in BBB AUTO LINE -
Alternative Dispute Resolution Program*
*This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance Information
booklet. General Motors reserves the right
to change eligibility limitations
and/or to discontinue
its participation in this program.
Both Chevrolet and your Chevrolet dealer are committed to making sure
you are completely satisfied
with your new vehicle. Our experience has
shown that,
if a situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described earlier
in this section is very successful.
There
may be instances where an impartial third-party can assist in arriving
at
a solution to a disagreement regarding vehicle repairs or interpretation of
the New Vehicle Limited Warranty.
To assist in resolving these
disagreements, Chevrolet voluntarily participates
in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and
automobile manufacturers. This program is available free of charge
to
customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number, or write
them
at the following address:
BBB AUTO
LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5
100
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REPORTING SAFETY DEFECTS TO THE
CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect,
you should immediately notify Transport Canada, in addition to notifying
General Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352.
REPORTING SAFETY DEFECTS TO
GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like
this, we certainly hope you’ll notify us. Please call us at 1-800-222-1020,
or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.
0. Box 7047
Troy,
MI 48007-7047
In Canada, please call
us at 1-800-263-3777 (English) or 1-800-263-7854
(French). Or, write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7
Chevrolet Roadside Assistance Program
To enhance Chevrolet’s strong commitment to customer satisfaction,
Chevrolet has established
the Chevrolet/Geo Roadside Assistance Center.
Roadside Assistance is available 24 hours
a day, 365 days a year, by calling
1-800-CHEV USA (1-800-243-8872). The call
is toll free number will
provide
you over-the-phone roadside assistance with minor mechanical
problems. If your problem cannot be resolved over
the phone, our advisors
have access to a nationwide network of dealer-recommended service
providers. Roadside membership is free however some services may incur
costs.
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Roadside offers two levels of service to the customer, Basic Care and
Courtesy" Care:
ROADSIDE Basic Care PROVIDES
Toll-free number, 1-800-CHEV-USA
Free towing for warranty repairs
0 Basic over-the-phone technical advice
0 Available dealer services at reasonable costs
(Le., wrecker services, locksmithkey service, glass repair, etc.)
Note: Roadside
Basic Care applies to all Chevrolet/Geo vehicles regardless
of
age or miles.
ROADSIDE
Courtesy Care PROVIDES:
0 Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer from a legal roadway)
0 FREE LocksmitWKey Service (when keys are lost on the road or
FREE Flat Tire Service (spare installed on the road)
FREE Jump Start (at home or on the road)
0 FREE Fuel Delivery ($5 of fuel delivered on the road)
locked
inside)
Note:
Courtesy Cure is available to Retail and Retail Lease Customers operating
1994 and newer Chevrolet/Geo vehicles for a period of
36 months/36,000 miles.
All Courtesy Care services must be pre-arranged by
Chevrolet Roadside or Dealer Service Management.
Basic Care and Courtesy Cure are not part of or included in the coverage provided by
the New Vehicle Limited Warranty. Chevrolet reserves the right to modify or
discontinue
Basic Care and Courtesy Cure at any time.
The Roadside Assistance Center uses companies that will provide you with
quality and priority service. When roadside services are required, our
advisors will explain any payment obligations
that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the following available to
give
to the advisor:
Vehicle Identification Number
0 License plate number
0 Vehicle color
0 Vehicle location
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