1996 CADILLAC ELDORADO phone

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer Assistance
Representative:
0
0
Your name, address, home and business telephone
numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However,
if you wish to write
Cadillac, write to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.O. Box 9025
Warren, MI 48090-9025 Refer to your Warranty and Owner Assistance
Information booklet
for addresses of Canadian and
GM
Overseas offices.
When contacting Cadillac, please remember that your
concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That is
why we suggest you follow Step One first if you have a
concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with Cadillac by dialing: 1-800-833-CMCC. (TTY users in
Canada can dial 1-800-263-3830.)
7-3

Downloaded from www.Manualslib.com manuals search engine Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump Starting
Lock Out Assistance
Fuel Delivery
Flat Tire Change (Covers change only)
Trip Interruption - 11 your trip is intermprea
due to a warranty failure, incidental expenses
may be reimbursed during the
48 months or
50,000 miles/80,000 kilometers warranty period.
Items covered are hotel, meals and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada, an
advisor is available to assist you over the phone.
A
dealer technician, if available, can travel to your
location within a
30 mile/50 kilometer radius, of a
participating Cadillac dealership. If beyond this radius,
we will arrange to have your car towed to the nearest
Cadillac dealership.
I Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882- 11 12. An experienced Roadside Service
Advisor will assist you and request the following
information:
A description of the problem
Name, home address, home telephone number
Location of your Cadillac and number you are
0 The model year, vehicle identification number and
calling
from
date of delivery
7-5

Downloaded from www.Manualslib.com manuals search engine Xoadside
.rn 1irl
#a ’I ! Hearing or Sp
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY)
or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-800-833-CMCC
- daily, 24 hours.
7-6

Downloaded from www.Manualslib.com manuals search engine BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors. We
prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Cadillac. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject.
If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim until
a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or
in the courts. For further information, contact the
BBB at 1-800-955-5
100 or the Cadillac Customer
Assistance Center at
1-800-458-8006.
7-9
7

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this,
we certainly hope you'll notify
us. Please call us at our Customer Assistance Center,
1-800-458-8006 or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.O. Box 9025
Warren,
MI 48090-9025
In Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or,
write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7
Service and Owner Publications
~~
Service manuals, service bulletins, owner's manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
. . . 1-800-55 1-4123
Canada
. . . . . . . . 1-800-668-5539

Downloaded from www.Manualslib.com manuals search engine BBB Auto Line ................................. 7-8
Better Business Bureau Mediation
................... 7-8
Brake Adjustment
.................................. 6-27
Fluid
....................................... 6-25
Master Cylinder
.............................. 6-25
Parking
..................................... 2-22
PedalTravel
................................. 6-27
Replacing System Parts
........................ 6-28
System Warning Light
......................... 2-65
Trailer
...................................... 4-35
Transaxle Shift Interlock
....................... 2-27
Wear
....................................... 6-27
Brake Vacuum Problem Message
.................. 2-79
Brakes. Anti-Lock
............................... 4-6
Braking
........................................ 4-5
Braking
in Emergencies .......................... 4- 10
Break-In. New Vehicle .......................... 2- 14
Brightness Control
.............................. 2-43
Bulb Replacement
.............................. 6-29
BTSI
......................................... 2-27
Capacities and Specifications
............... 6.64. 6.65
Carbon Monoxide
.................... 2.28.4.28. 4.34
Cassette Tape Player
.................. 3.16.3.20. 3.27
Cassette Tape Player Care
........................ 3-35
Cassette Tape Player Errors
............. 3.16. 3.20. 3.28
Cellular Telephone
.............................. 2-54 Center Console
Storage Area
...................... 2-51
Center High-Mounted Stoplamp Bulb Replacement
.... 6-33
Center Rear Passenger Position
.................... 1-31
Certificationnire Label
.......................... 4-30
Chains. Safety
................................. 4-34
Chains. Tire
................................... 6-44
Change Engine Oil Message
...................... 2-79
Changing a Flat Tire
............................. 5-25
Chargmg System Indicator Light
................... 2-65
Check Brake Fluid Level Message
................. 2-80
Check Coolant Level Message
..................... 2-80
Check Fuel Gage Message
........................ 2-80
Check Oil Level Message
........................ 2-80
Check %&her Fluid Message
..................... 2-80
Checking Your Restraint Systems
.................. 1-45
Chemical Paint Spotting
.......................... 6-51
Child Restraints
................................ 1-34
Securing in
a Rear Outside Seat Position ........... 1-36
Securing
in the Center Rear Seat Position .......... 1-38
Securing
in the Right Front Seat Position .......... 1-40
TopStrap
................................... 1-35
WheretoPut ................................ 1-34
Chrome Wheels. Cleaning
........................ 6-50
Circuit Breakers and Fuses
....................... 6-55
Cleaner. Air
................................... 6-13
Central Door Unlocking System
.................... 2-3
Change Trans Fluid Message
...................... 2-79
Cigarette Lighter
............................... 2-52

Downloaded from www.Manualslib.com manuals search engine Cleaning ...................................... 6-45
Aluminum
or Chrome Wheels ................... 6-50
Fabric
................................. 6.45. 6.46
Glass
....................................... 6-48
Inside of Your Cadillac
........................ 6-45
Instrument Panel
............................. 6-47
Leather
..................................... 6-47
Outside of Your Cadillac
....................... 6-49
Speakercovers
.............................. 6-47
Special Problems
............................. 6-46
Stains
...................................... 6- 46
Tires
....................................... 6-50
Vinyl
....................................... 6-47
Wheels
..................................... 6-50
Windshield and Wiper Blades
................... 6-48
Clock. Setting the
............................... 3- 13
Comfort Controls
................................ 3 . 1
Comfort Controls. Steering Wheel Touch Control
..... 3-13
Compact Disc Care
............................. 3-36
Compact Disc Player
....................... 3-22. 3-29
Compact Disc Player Errors
.................. 3.25. 3.32
Compact Spare Tire
............................. 5-35
Compass. Rearview Mirror with
................... 2-46
Console Storage
................................ 2-5 1
Control of a Vehicle .............................. 4-5
Convenience Net
............................... 2-52
Convex Outside Mirror
.......................... 2-50
Coolant
....................................... 6-19
Heater. Engine
............................... 2- 17
SurgeTank
............................. 5.18. 5.20
Cooling System
................................ 5- 18
Cornering Lamp Bulb Replacement
................ 6-3 1 Cornering Lamps
............................... 2-41
Courtesy Transportation
........................... 7-7
Cruise Control
................................. 2-35
Cruise Engaged Message
......................... 2-80
Cupholders
.................................... 2-51
Customer Assistance for Text Telephone Users
......... 7-3
Customer Assistance Information ................... 7-1
Customer Satisfaction Procedure
.................... 7-1
Damage. Finish
............................... 6-50
Damage. Sheet Metal
............................ 6-50
Daytime Running Lamps
......................... 2-40
Dead Battery
................................... 5-3
Defects. Reporting Safety ................... 7- 10. 7-11
Defensive Driving
............................... 4-1
Defogging
............................ 3.4.3.7. 3.12
Defrosting
............................ 3.4.3.7. 3.12
Dimensions. Vehicle
............................ 6-65
Dolby' B Noise Reduction ............. 3.17.3.21. 3.29
Door Central Unlocking System
....................... 2-3
Storage Compartment
......................... 2-50
Door Open Message
............................. 2-80
Driver Door Open Message
....................... 2-80
Driver Information Center
........................ 2-75
Driver Information Center Messages
................ 2-78
Driver Position
................................. 1 . 13
Driver's Outside Auto-Dimming Rearview Mirror
..... 2-50
Defogger. Rear Window
......................... 3 . 12
DIC
.......................................... 2-75
Locks
....................................... 2-3

Downloaded from www.Manualslib.com manuals search engine Steering Wheel Touch Control ................ 3-13. 3-33
Stop Engine Low Oil Pressure Message
............. 2-83
Stop Engine Overheated Message
.................. 2-83
Storage Compartments
........................... 2-50
Storage. Vehicle
................................ 6-28
Stuck:
In Sand. Mud. Ice or Snow .................. 5-36
Sunvisors
.................................... 2-53
Sunglasses Storage
.............................. 2-5 1
Supplemental Inflatable Restraint .................. 1-20
Surge Tank. Coolant
........................ 5- 18. 5-20
Surge Tank Pressure Cap ......................... 6-22
Symbols. Vehicle
................................ x111 ...
Tachometer .................................. 2-62
Taillamp Bulb Replacement
....................... 6-34
TapePlayerCare
............................... 3-35
Telephone. Cellular
............................. 2-54
Temperature Control. Climate Control System ..... 3-2. 3-6
Temperature Control. Passenger
.................... 3-8
Theft
......................................... 2-10
Theft System Problem/Car May Not Restart Message
. . 2-83
Theft-Deterrent System
.......................... 2- 1 1
Theft-Deterrent Audio Feature .................... 3-33
Thermostat
.................................... 6-23
Third (3)’ Automatic Transaxle
.................... 2-2 1
Tilt Steering Wheel ............................. 2-30
Time. Setting the
............................... 3- 1 3
Tire Chains
.................................... 6-44
TireLoading
................................... 4-29
Tire-Loading Information Label
................... 4-29 Tires
......................................... 6-36
Alignment and Balance
........................ 6-42
BuyingNew
................................. 6-40
Chains
..................................... 6-44
Changing a Flat
.............................. 5-25
Cleaning
.................................... 6-50
Compact Spare
............................... 5-35
Inflation
.................................... 6-37
Inspection and Rotation
........................ 6-38
Pressure
.................................... 6-37
Temperature
................................. 6-42
Traction
.................................... 6-41
Treadwear
................................... 6-41
Uniform Quality Grading ....................... 6-41
Wear Indicators .............................. 6-39
Wheel Replacement
........................... 6-42
When
It’s Time for New ....................... 6-39
Top Speed Fuel Cut-Off Message
.................. 2-83
TorqueLock
................................... 2-26
Torque, Wheel
Nut ......................... 5-32, 6-65
Towing a Trailer
................................ 4-31
Towing Your Vehicle
............................. 5-8
Traction Active
...................................... 2-85
Active Message
............................... 4-8
Control System
................................ 4-8
OffMessage
................................. 2-84
Ready Message
.............................. 2-84
Loading
.................................... 4-29
TopStrap
..................................... 1-35
Control System Warning Light .............. 2-68, 4-9
.