1996 CADILLAC DEVILLE engine

Downloaded from www.Manualslib.com manuals search engine have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information
to
promptly address any issue which may arise.. Cadillac
has empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern to
your complete satisfaction. If
your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level.
If the matter has already
been reviewed with the Sales, Service, or
Parts Manager,
contact the owner of the dealership
or the General
Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot
be resolved by the dealership without further
help, contact the Cadillac Customer Assistance Center,
24 hours a day, by calling 1-800-458-8006. In Canada,
contact
GM of Canada Customer Assistance Center in
Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French). For help outside of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
0 In the U.S. Virgin
Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
(English) or 1 -800-75 1-4 136 (Spanish)
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
0 In all other Caribbean countries: 1-809-763-1315
1-800-496-9993
(Spanish) '
Virgin Islands: 1-800-534-0122
0 In other overseas locations, call GM North American
Export Sales in Canada at 1-905-644-4 1 12
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For prompt assistance, please have the following
information available to give the Customer Assistance
Representative:
Your name, address, home and business telephone
numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
a Vehicle delivery date and present mileage
Nature of concern
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e
We encourage you to call us so we can give your inquiry
prompt attention. However, if you wish to write
Cadillac, write to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division 30009
Van Dyke
P.O. Box 9025
Warren, MI 48090-9025
Refer to your Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM
Overseas offices.
When contacting Cadillac, please remember that your concern will likely be resolved in the dealership, using
the dealer's facilities, equipment and personnel. That is
why we suggest you follow Step One first if you have a
concern.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
("Ys),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with
Cadillac by dialing: 1-800-833-CMCC. (TTY users in
Canada can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Roadside Service
TOLL-FREE HOTLINE
1=800-882=1112
Each technician travels with a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882- 1 1 12,24 hours a day,
365 days a year. This
service is provided at no charge for any
warranty-covered situation and for a nomina1 charge if
the Cadillac is
no longer under warranty.
Cadillac Owner Privileges fM
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage
of contacting a Cadillac
advisor and, when appropriate, a Cadillac trained
dealer technician who will provide on-site service.
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Roadside Service provides several Cadillac Owner
Privileges TM at “no charge”, throughout your 1996 Cadillac
Warranty
Period - 48 Monthl.50,oOO Miles (83 000 km.)

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Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump Starting
0 Lock Out Assistance
0 Fuel Delivery
0 Flat Tire Change (Covers change only)
Trip Intemprlon - If your trip is interrupted
due
to a warranty failure, incidental expenses
may
be reimbursed during the 48 months or
50,000 miles/80,000 kilometers warranty period.
Items covered are hotel, meals and rental
car.
Roadside Service Availability
Wherever you drive in the United States or Canada, an
advisor is available to assist you over the phone. A
dealer technician, if available, can travel to your
location within a
30 mile/50 kilometer radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange to have your
car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number: 1-800-882- 11
12. An experienced Roadside Service
Advisor will assist you and request the following infomation:
A description of the problem
Name, home address, home telephone number
Location of your Cadillac and number you are
0 The model year, vehicle identification number and calling from
date
of delivery
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Downloaded from www.Manualslib.com manuals search engine Roadside Service for the Hearing or Speech
Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties
or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone
(TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter
can communicate with
Cadillac
by dialing from the United States or Canada
1-800-833-CMCC
- daily, 24 hours.
Our Cadillac Dealer Technician network is ready and
able
to assist Cadiliac customers at roadside.

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Gold Key Courtesy Transportation
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One of your Cadillac Owner Privileges is Gold Key
Courtesy Transportation. It's one more example of
Cadillac's commitment to provide the services you
expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
Courtesy Vehicle
Gold Key Courtesy Transportation provides you with
transportation if your car requires warranty repairs.
Shuttle Service
Warranty work can frequently be handled in one day, but
there is no reason
for you to wait around. Cadillac helps
eliminate inconvenience to you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle
service for same day warranty
work. Your Cadillac
dealer can get you where you need
to be with minimal
interruption
of your daily schedule.*
In Canada, for warranty repairs during the Complete
Vehicle Coverage period in the New Vehicle Limited
Warranty, interim transportation may be available under
the Courtesy Transportation Program. Please consult your dealer for details.
Miscellaneous Service
Gold Key Courtesy Transportation also provides various
reimbursements for overnight repairs, such as
transportation obtained independently, cab fare
or
reasonable fuel expenses for a ride provided by another
individual.*
*Please ask about specific Gold Key Courtesy
Transportation be rtefits ofered by your Cadillac dealer.
Your dealer will provide you with a courtesy vehicle if
one is available.
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Downloaded from www.Manualslib.com manuals search engine Plan Ahead When Possible
Whenever possible, schedule an appointment for your
vehicle’s warranty work. Your Cadillac dealer can then
prepare
to meet your alternative transportation needs
and minimize inconveniences typically associated with
warranty repairs.
Owner Responsibilities
There are only two things which you will be responsible
for during the use
of your courtesy vehicle. You are
required to provide insurance coverage and replenish the
fuel used.
In many cases your own auto insurance policy may
provide primary coverage for the courtesy vehicle, similar to rental car agreements. Please, check
with your
insurance company to be certain what’s covered.
This service is provided to
you under the terms of the
New Vehicle Warranty, therefore, it is imperative that
your vehicle 6e picked up from the dealership at the
completion
of the warranty service. Vehicles not picked
up in a timely fashion may incur rental fees charged to
the customer.
GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution
Program*
*This program may not be available in all states,
depending
on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility limitations and/or to discontinue its participation
in this
program.
Both Cadillac and your Cadillac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is very successful.
There may be instances where an impartial third party can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Cadillac voluntarily participates
in BBB
AUTO LINE.
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BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program
is available free of charge
to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other
factors.
We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but YOU
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as
an intermediary
between you and Cadillac.
If this mediation is
unsuccessful,
an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept
or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim until a decision is made.
Some state laws may require you
to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the BBB at
1-800-955-5 100 or the Cadillac Customer
Assistance Center at
1-800-458-8006.
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