1996 BUICK CENTURY service

Maintenance Record
ODOMETER
DATE READING SERVICED BY MAINTENANCE PERFORMED
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Maintenance Record
ODOMETER
I DATE I READING I SERVICED BY I MAINTENANCE PERFORMED
ODOMETER
DATE READING SERVICED BY MAINTENANCE PERFORMED
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Maintenance Record
I ODOMETER I I
DATE READING SERVICED BY MAINTENANCE PERFORMED
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Section 8 Customer Assistance Information
Here you will find out how to contact Buick if you
need assistance. This section also tells you how to
obtain service publications and how to report any
safety defects.
This section includes information
on:
The Customer Satisfaction Procedure
Customer Assistance for Text
Telephone (TTY) Users
Roadside Assistance
0 Courtesy Transportation
BBB Auto Line - Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
8-1
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Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any concern you may have
with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information
to
promptly address any issue which may arise. Buick has
empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern to
your complete satisfaction. If your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of dealer management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service, or Parts
Manager, contact the owner
of the dealership or the
General Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM
of Canada
Customer Assistance Center in Oshawa
by calling
1-800-263-3777 (English) or 1-800-263-7854 (French). For
help outside of the United States and Canada, call
the following numbers as appropriate:
0 In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
In the Bahamas: 1-800-389-0009
(English)
or 1-800-75 1-41 36 (Spanish)
In Bermuda, Barbados, Antigua and the British
In all other Caribbean countries: 1-809-763- 1315
Virgin
Islands: 1-800-534-0122
0 In other overseas locations, call GM North American
Export Sales
in Canada at 1-905-644-41 12
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Roadside Assista- -- Our commitment to Buick owners has always included
superior service through our network
of 3,000 Buick
dealers. Buick Premium Roadside Assistance provides
an extra measure of convenience and security.
Buick Premium Roadside Assistance:
- Provides owners with access to minor repairs or
- Takes the anxiety out of uncertain situations by
towing for disabled vehicles.
providing easy access to service professionals trained
to work
with Buick owners, 24 hours a day, 365 days
a year, including weekends and holidays.
For details on Buick Premium Roadside Assistance,
please consult your Buick Premium Roadside Assistance
owner booklet included
with your owner’s manual. For
needed assistance, call the Buick Premium Roadside
Assistance toll-free hotline: 1-800-252- 11
12.
Buick Motor Division is proud to offer Buick Premium
Roadside Assistance to customers for vehicles covered
under the 36 month/36,000 mile
(60 000 km) new car
warranty (whichever occurs first).
Canac Road e As! tance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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Courtesy Transportation
To Buick Motor Division, Quality Means Service -- and
service means “keeping you on the road.”
Included with your 1996 Buick new car warranty
(36 month/36,000 miles
(60 000 km), whichever occurs
first), is Courtesy Transportation, a program which will
provide Buick retail customers with:
Reimbursement toward a loaner vehicle, courtesy of
Buick Motor Division, for up to five days for
vehicles requiring overnight warranty repairs. Also,
reimbursement up to $30 a day (five days maximum)
may be available for the cost of a rental car, bus or
even a cab.
A free one-way shuttle ride up to
10 miles from the
dealership is available for customers whose vehicles
require same-day warranty repairs. Courtesy
Transportation is Buick’s way
of extending the
Premium Service you’ve come to expect from Buick
and its
3,000 dealers. Please review the Courtesy
Transportation glove box card contained in your vehicle,
or consult your Buick dealer for details.
Some state insurance regulations make
it impractical to
rent vehicles to people under
21 years of age. If you are
under 21 and have difficulty renting a vehicle, Buick
will reimburse you up
to $30/day, for any documented
transportation you receive. Please consult your dealer
for details.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details. The Courtesy Transportation program
is available only in the United States and Canada.
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1996 BUCK SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1996 BUCK
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1996 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
OWNER’S INFORMATION
Owner publications are written directly for Owner’s and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance
Schedule for
all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet.
RETAIL SELL PRICE:
$15.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$10.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles. To request an order form, please
specify year and model name of the vehicle.
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