1995 PONTIAC PONTIAC service

Maintenance Record
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DATE MAINTENANCE PERFORMED SERVICED BY READING
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7 Section 8 Customer Assistance Information
Here you will find out how to contact Pontiac if you
need assistance. This section also tells you how to obtain
service publications and how to report any safety
defects
.
This section includes information on: The Customer
Satisfaction Procedure, Customer Assistance for
Hearing or Speech Impaired,
BBB Auto Line -
Alternative Dispute Resolution Program, Reporting
Safety Defects, Roadside Assistance, and Service
Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Pontiac. Normally, any concern wi.th the sales
transaction or the operation
of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level.
If the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner of the dealership or the General
Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Pontiac Customer Assistance Center by
calling 1-800-PM CARES.
In Canada, contact GM of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call (525) 254-3777.
In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993
(Spanish).
In the U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM North American Export Sales
in Canada by calling
1-905-644-4112.
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REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately
notify
Transport Canada, in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL
MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll no^
us. Please call us at 1-800-PM CARES, or write:
Pontiac Division Customer Assistance Center One Pontiac Plaza
Pontiac,
MI 48340-2950 In
Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7
Pontiac Roadside Assistance Program
Security While You Trave1
1-800-ROADSIDE 1-800-762-3743
As the proud owner of a new Pontiac vehicle, you
are automatically enrolled in the Pontiac Roadside
Assistance Program.
This value-added service is
intended to provide you with peace
of mind as you
drive in the city or travel the open road.
Pontiac's Roadside Assistance toll-free number is
staffed by a team of technically trained advisors who
are available 24
hours a day, 365 days a year.
We take anxiety out
of uncertain situations by
providing minor repair information over the phone
or making arrangements to tow your vehicle to the
nearest Pontiac dealer.
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Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer
or call
1-800-268-6800 for emergency services.
Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
1-800-55
1-4 123
Canada 1-800-668-5539
Service Manuals
Service manuals contain diagnostic and repair
information for all chassis and body systems. They may
be useful for owners who wish to gain a greater
understanding
of their vehicle. They are also useful for
owners with the appropriate skill level or training who
wish to perform “do-it-yourself’ service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly
sent
to all General Motors dealerships. GM monitors
product performance in the field. When service methods
are found which promote better service on GM vehicles,
bulletins are created to help the technician perform
better service. Service bulletins may involve any
number
of vehicles. Some will describe inexpensive
service, others will describe expensive service. Some
will advise of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians. In some cases they
refer to specialized tools, equipment and safety
procedures necessary to service the vehicle. Since these
bulletins are issued throughout the model year and
beyond, an index is required and published quarterly
to
help identify specific bulletins. Subscriptions are
available.
You can order an index at the toll-free
numbers listed previously, or ask a GM dealerhetailer
to
see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.
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Ignition Key Positions .......................... 2-12
Ignition Switch
................................. 2- 12
Inflation
- Tire Pressure .......................... 6-47
Inside Daymight Rearview Mirror ................. 2-39
Brake System
............................... 7-39
Exhaust Systems
............................. 7-39
Restraint Systems
............................ 7-39
Axle Boot and Seal
......................... 7-39
Instrument Panel
............................... 2-42
Instrument Panel Intensity Control
................. 2-35
Instrument Panel, Cleaning
....................... 6-57
Interior Lamps
................................. 2-36
Jack, Tire
.................................... 5-24
Jump Starting
................................... 5-2
Key Lock Cylinders, Maintenance
................ 7-37
Key Reminder Warning
.......................... 2- 13
Lamp, Dome
................................. 2-38
Inspections
Steering. Suspension and Front-Wheel-Drive
ThrottleLinkage
............................. 7-39
Keys
.......................................... 2-1
Lamp, Malfunction Indicator
...................... 2-56
Daytime Running
............................ 2-35
Lamps
........................................ 2-34
Battery Saver
............................... 2-36
Interior
.................................... 2-36 OnReminder
................................ 2-35
Sustained Interior Illumination
.................. 2-37
Lane Change Indicator
........................... 2-29
Larger Children. Safety Belt Use
................... 1-51
Latches, Front Seatback
........................... 1-4
Leaving Your Vehicle
............................. 2-4
Air Bag Readiness
...................... 1-24, 2-51
Anti-Lock Brake System Active
................ 2-54
Brake System Warning
........................ 2-52
Charging System
............................. 2-50
Engine Coolant Temperature
................... 2-54
Low Coolant
........................... 2-55, 6-20
Low Oil Level
.......................... 2-58, 6- 11
Oil Warning
................................. 2-57
Safety Belt Reminder
..................... 1-5, 2-50
Second Gear Start
............................ 2-20
Service Engine Soon
.......................... 2-56
Loading Your Vehicle ........................... 4-27
Automatic Door
.............................. 2-4
PowerDoor
.................................. 2-4
Steering Column
............................. 7-38
Torque
..................................... 2-24
Window
.................................... 2-27
...................................... Panel 2-35
Leaving Your Vehicle with the Engine Running
....... 2-23
Lights
Anti-Lock Brake System Warning
........... 2-53, 4-7
LowFuel
................................... 2-49
Security
.................................... 2-58
Lighter
....................................... 2-45
Locks Door
....................................... 2-3
Trunk
....................................... 2-8
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Loss of Control ................................ 4- 13
Low Coolant Warning Light ................. 2.55. 6.20
Low
Oil Level Light ....................... 2.58. 6.11
Low Trac Light
................................ 2-54
Lubricants and Fluids
............................ 6-71
Lubrication. Body .............................. 7-37
Maintenance Record
........................... 7-42
Maintenance Schedule
............................ 7- 1
Owner Checks and Services .................... 7-36
Periodic Maintenance Inspections
............... 7-39
Recommended Fluids and Lubricants
............ 7-40
Schedule1
................................... 7-6
Schedule
I Definition .......................... 7-4
ScheduleII
................................. 7-26
Schedule
II Definition .......................... 7-5
Scheduled Maintenance Services
................. 7-3
Maintenance, Normal Replacement Parts ............ 6-72
Maintenance, Underbody
......................... 6-6 1
Maintenance, When Trailer Towing
................. 4-36
Malfunction Indicator Lamp
...................... 2-56
Manual Front Seat
............................... 1 - 1
Manual Outside Mirror .......................... 2-39
Methanol
(In Fuel) ............................... 6-3
Mirrors
....................................... 2-39
Convex Outside
............................. 2-40
Inside DayNight Rearview
.................... 2-35
Manual Outside
.............................. 2-39
Power Outside
............................... 2-39
Visor Vanity
................................ 2-43
LowFuelLight
................................ 2-49
Mode Buttons
................................... 3-5
ModeKnob
.................................... 3-2
MTBE (In Fuel)
................................. 6-3
Net, Convenience .............................. 2-40
Neutral Position, Automatic Transaxle
.............. 2-17
New Vehicle Break-In
........................... 2-12
Nightvision ................................... 4-15
Odometer
.................................... 2-47
Odometer, Trip
................................. 2-47
Off-Road Recovery
............................. 4-11
Oil
Engine
..................................... 6-10
Warning Light
............................... 2-57
Owner Publications
............................ 8-7
Service Bulletins
.............................. 8-7
Service
Manuals .............................. 8-7
Outlet, Accessory
............................... 2-42
Overdrive Position, Automatic Transaxle
............ 2-18
Overheated Engine .............................. 5-13
Owner Checks and Services
....................... 7-36
Owner Publications, Ordering
...................... 8-7
Paint Spotting, Chemical
........................ 6-61
Panel,
Trunk Access ............................. 2-42
Park Position, Automatic Transaxle
................. 2-16
Park (P), Shifting Into
........................... 2-22
Ordering
PanelLamps
................................... 2-35
Park (P), Shifting Out Of
......................... 2-24
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Parking AtNight
................................... 2-10
Brake
...................................... 2-21
Brake Mechanism Check
...................... 7-38
Lots
....................................... 2-10
On Hills While Towing a Trailer
................ 4-35
Over Things That Burn
........................ 2-25
PASS-Key
I1 .................................. 2- 11
Passing
....................................... 4-12
Periodic Maintenance Inspections
.................. 7-39
Power Antenna Mast Care
........................ 3-16
Power Door Locks
............................... 2-4
Power Outside Mirrors
........................... 2-39
Powerseat
..................................... l-2
Powersteering .................................. 4-9
Power Steering Fluid
............................ 6-22
Adding
.................................... 6-23
Checking
................................... 6-22
Power Windows
................................ 2-27
Pregnancy, Use of Safety Belts
.................... 1-29
Pressure, Tire
.................................. 6-47
Problems on the Road
............................ 5-1
Publications. Service and Owner
.................... 8-7
Radiator
..................................... 5- 19
Radiator Pressure Cap
............................ 6-22
Radio Reception. Understanding
................... 3- 17
Radio. AMPM Stereo ............................ 3-5
Rain. Driving
In ................................ 4- 16 Reading Lamps. Rear
............................ 2-38
Reading Lamps. Rearview Mirror
.................. 2-37
Reading Lamps.
Roof Console .................... 2-38
Rear Lamp Bar Bulb Replacement
................. 6-45
Rear Reading Lamps ............................ 2-38
Rear Safety Belt Comfort Guides
.................. 1-34
Rear Seat Outside Passenger Positions
.............. 1-31
Rear Window Defogger
........................... 3-4
Rearview Mirror. Inside Daymight
................. 2-39
Reclining Front Seatbacks
......................... 1-2
Recommended Fluids and Lubricants
............... 7-40
Refrigerants. Air Conditioning
.................... 6-72
Remote Lock Control
............................. 2-5
Battery Replacement ........................... 2-7
Matching Transmitters
......................... 2-6
Operation
................................... 2-6
Remote Trunk Release
............................ 2-8
Replacement Bulbs
............................. 6-70
Replacement Parts .............................. 6-72
Replacement. Wheel
............................ 6-52
Replacing Safety Belts
........................... 1-54
Reporting Safety Defects
.......................... 8-5
Restraints. Checking
Your ........................ 1-54
Restraints. Child ................................ 1-38
Restraints. Head
................................. 1-4
Restraints. Replacing Parts Mer a Crash
............ 1-54
Replacing Seat and Restraint System Parts
Afteracrash
................................. l-54
Reverse Position. Automatic Transaxle .............. 2-17
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