1995 PONTIAC FIREBIRD service

Section 8 Customer Assistance Information
Here you will find out how to contact Pontiac if you
need assistance. This section also tells you how to obtain
service publications and how
to report any safety
defects.
This section includes information on: Customer Satisfaction Procedure, Customer Assistance for Hearing
or Speech Impaired,
BBB Auto Line - Alternative
Dispute Resolution Program, Reporting Safety Defects,
Roadside Assistance, and Service Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Pontiac. Normally, any concern with the sales
transaction or the operation of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter
has already
been reviewed with the
Sales, Service, or Parts Manager,
contact the owner of the dealership or the General
Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Pontiac Customer Assistance Center by
calling 1-800-PM CARES. In Canada, contact
GM of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993
(Spanish). In the
U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM North American Export Sales in Canada by calling
1-905-644-4112.
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Pontiac Roadside Assistance Program
Security While You Travel
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled in the Pontiac Roadside
Assistance Program. This value-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road.
Pontiac’s Roadside Assistance toll-free number is
staffed by a team
of technically trained advisors who are
available
24 hours a day, 365 days a year.
We take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle
to the nearest Pontiac
dealer.
We will provide the following services for
3 years/36,000 miles, at no expense to you:
Vehicle out of fuel
Keys locked in vehicle
Tow to nearest dealer for warranty
1-800-ROADSIDE 1-800-762-3743
a
a
a
Change a flat tire
Jump starts Courtesy Transportation. For warranty repairs during
the Bumper-to-Bumper coverage period, interim
transportation may be available under the Pontiac
Courtesy Transportation Program. Please consult
your dealer for details.
In Canada, please consult
your GM dealer for information on Courtesy
Transportation.
We have quick, easy access to telephone numbers of the
following services depending on your needs:
Hotel
Glass replacement
Rental vehicles or taxis
Police, fire department or hospitals
In many instances, mechanical failures are covered
under Pontiac’s comprehensive warranty. However, when other outside services
are utilized, our advisors
will explain any payment obligations you might incur.
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For prompt and efficient assistance when calling, please
provide the following information to the advisor:
Location of vehicle
Telephone number of your location b1 ,{ - .., . , 8. ,.I ..
2. -,
0 Vehicle model, year, and color
0 Mileage of vehicle
Vehicle identification number
Vehicle license plate number
Pontiac reserves the right to limit services or
reimbursement to an owner or driver when in Pontiac’s
judgement the claims become obsessive in frequency or
type
of occurrence.
While we hope that you never have the occasion to use
our service, it is added security while travelling for you
and your
family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance--
1-800-ROADSIDE
or 1-800-762-3743.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer
or call
1-800-248-6800 for emergency services.
Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States 1-800-551-4123
Canada 1-800-668-5539
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Service Manuals
Service manuals contain diagnosis and repair
information for all chassis and body systems. They may
be useful for owners who wish to get a greater
understanding of their vehicle. They are
also useful for
owners with the appropriate
skill level or training who
wish to perform “do-it-yourself” service. These are
authentic General Motors service manuals meant for
professional, qualified technicians. In some cases they
refer to specialized tools, equipment and safety
procedures necessary to service the vehicle.
Service Bulletins
Service bulletins covering various subjects are regularly
sent
to all General Motors dealershipshetail facilities.
GM monitors product performance in the field. When
service methods are found which promote better service
on
GM vehicles, bulletins are created to help the
technician perform better service. Service bulletins may
involve any number
of vehicles. Some will describe
inexpensive service, others
will describe expensive
service. Some will advise new or unexpected conditions,
and others may help avoid future costly repairs. An
important reminder
-- service bulletins are meant for
qualified technicians. Since these bulletins are issued
throughout the model year and beyond, an index is
required and published quarterly to help identify specific
bulletins. Subscriptions are available. You can order an
index at the toll-free numbers listed previously, or ask a
GM dealerhetailer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.
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Glass. Cleaning ................................ 6-59
GloveBox
.................................... 2-60 GVWR (Gross Vehicle Weight Rating) .............. 4-30
Halogen Bulbs ................................ 6-40
Hatchback Release
............................... 2-9
Hazard Warning Flashers
.......................... 5-1
Head Restraints ................................. 1-6
Headlamp High-Low Beam Changer ............... 2-42
Headlamp, Wiring
.............................. 6-67
Headlamps, Bulb Replacement
.................... 6-40
Hearing or Speech Impaired, Customer Assistance
...... 8-2
Highway Hypnosis
.............................. 4-23
Hill and Mountain Roads
......................... 4-23
HeadlampDoor ................................ 2-51
Headlamps .................................... 2-49
Heating ........................................ 3-1
Hitches,Trailer ................................. 4-34
HoodRelease
................................... 6-8
Horn ......................................... 2-40
Hydraulic Clutch ............................... 6-28
Adding
.................................. 6-28
Checking
................................... 6-29
Hydroplaning
.................................. 4- 19
Hydraulic Clutch Fluid
If You’re Stuck: In Sand. Mud. Ice or Snow ......... 5-43
Ignition Key Positions
........................... 2-14
Ignition Switch
................................. 2-14
Inside Daymight Rearview Mirror
................. 2-53
Brake System ............................... 7-49
Exhaust Systems
............................. 7-48
Manual Transmission
......................... 7-49
Rear Axle Service
............................ 7-49
Restraint System
............................. 7-48
Steering and Suspension
....................... 7-48
Throttle Linkage
............................. 7-49
Installing Boot Cover ............................ 2-82
Instrument Panel
............................... 2-64
Instrument Panel Brightness Control
................ 2-49
Instrument Panel Cluster
......................... 2-66
Instrument Panel Cleaning
........................ 6-59
Interior Lamps
................................. 2-52
Inspections
J ack. Tire .................................... 5-31
................................... Jump Starting 5-2
Key Lock Cvlinders ............................ 7-46 .I
Key Release Button ............................. 2-15
Keys .......................................... 2-1
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Lamps ...................................... 2-49
Lamps On Reminder
............................ 2-50
Lamps. Courtesy
............................... 2-52
Lamps. Daytime Running
........................ 2-50
Lmps. Front Map .............................. 2-52
Lamps. Interior
................................. 2-52
Lane Change Indicator
........................... 2-41
Larger Children. Safety Belt Use
................... 1-37
Latches. Front Seatback
........................... 1-6
Leaving Your Vehicle
............................. 2-4
Leaving Your Vehicle With the Engine Running
....... 2-35
Lights
Air Bag Readiness ...................... 1-21. 2-68
Anti-Lock Brake System Warning
........... 2-70. 4-6
Brake System Warning
........................ 2-69
Check Gauges
............................... 2-79
Coolant
(V8 Engine Only) ..................... 2-73
Low Traction
................................ 2-72
Safety Belt Reminder
..................... 1.8. 2.68
Service Engine Soon
.......................... 2-74
LowCoolant ................................ 2-73
LowOil
.................................... 2-77
Low Traction
................................ 2-72
Lighter ....................................... 2-63
Limited Slip Differential
......................... 6-29
Limited
Slip Axle .............................. 6-32
Loading Your Vehicle
........................... 4-29
Locks
Lamps. Fog ................................... 2-52
Traction Control System Warning ........... 2.72. 4-9
Door ....................................... 2-3
PowerDoor
.................................. 2-4
Steering Column
............................. 7-46
Lock. Torque .................................. 2-35
Loss of Control
................................ 4-14
Lubricants and Fluids
............................ 6-73
Lubrication. Body .............................. 7-46
Main Fuse Block ......................... 6-66. 6-67
Maintenance Record
............................ 7-52
Maintenance Schedule
Long Trip. Before Leaving on a .................... 4-22
Low Maintenance Battery
........................ 6-40
Owner Checks and Services .................... 7-45 .
Periodic Maintenance Inspections ............... 7-48
Recommended Fluids and Lubricants
............ 7-50
Schedule1
................................... 7-6
Schedule
I Definition .......................... 7-4
ScheduleII
................................. 7-32
Schedule
11 Definition .......................... 7-5
Scheduled Maintenance Services
................. 7-3
Maintenance. Normal Replacement Parts ............ 6-74
Maintenance. Underbody
.... .- .. ................... 6-63
Maihtenance. When Trailer Towing
................. 4-38
Malfunction Indicator Lamp (Service Engine Soon Light) 2-74
Manual Adjust Mirror
........................... 2-53
Manual Front Seat
............................... 1-1
Manual Remote Control Mirror .................... 2-53
Manual Transmission
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Power Remote Control ........................ 2-54
Visor Vanity
................................ 2-62
MTBE (In Fuel) ................................. 6-3
Neutral (N) Position. Automatic Transmission ....... 2-24
Neutral (N) Position. Manual Transmission (Five Speed) 2-28
Neutral
(N) Position. Manual Transmission (Six Speed) . 2-29
New Vehicle “Break-In” ......................... 2-14
Nightvision
................................... 4-16
OBD IT 3.8L Engine ........................... 2-74
Odometer, Trip
................................. 2-67
Off -Road Recovery ............................. 4-13
Engine
..................................... 6-12
Pressure Gauge
.............................. 2-76
OwnerPublications ............................ 8-7
Service and Owner’s Publications
................ 8-7
Service Bulletins
.............................. 8-7
Overdrive Position, Automatic Transmission ......... 2-25
Overheated Engine
.............................. 5-16
Owner Checks and Services
....................... 7-45
Owner Publications, Ordering
...................... 8-7
Odometer ..................................... 2-66
Oil
LightLow .................................. 2-77
Ordering
ServiceManuals .............................. 8-7
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Paint Spotting. Chemical ........................ 6-63
Park (P). Shifting Into ........................... 2-34
Park (P). Shifting Out of ......................... 2-36
Park (P) Position. Automatic Transmission ........... 2-23
Brake ...................................... 2-32
On Hills While Towing a Trailer ................ 4-38
Over Things That Bum ........................ 2-37
Your Vehicle, Manual Transmission .............. 2-36
ParkingBrake .................................. 2-32
Parking
Lots 2-12 .......................................
AtNight ...................................... 2-12
PASS-KeyII .................................. 2-12
Passing ....................................... 4-13
Performance Mode Switch ........................ 2-20
Periodic Maintenance Inspections .................. 7-48
Power Antenna Mast Care ........................ 3-17
PowerDoorLocks ............................... 2-4
Power Seat
Adjusting .................................... 1-2
Lumbar Controls .............................. 1-3
Power Seat, Six-Way ............................. 1-2
Power Steering ................................. 4- 11
Power Steering Fluid
AdQng
.................................... 6-35
Checking ................................... 6-34
Power Windows ................................ 2-39
Power. Retained Accessory ....................... 2-16
Pregnancy. Use of Safety Belts .................... 1-25
Problems on the Road ............................ 5-1
Publications. Service and Owner .................... 8-7
Radiator ..................................... 5-23 .
Radiator Pressure Cap ........................... 6-32
Radio Reception. Understanding ................... 3-13
Radios ........................................ 3-5
AMStereo .................................. 3-14
FMStereo .................................. 3-13
AME" Stereo with Cassette Tape or Compact Disc
Players .................................... 3-5
ToPlayaCD ................................ 3-10
Rain, Driving In ................................ 4-17
Rear Axle, Limited Slip .......................... 2-32
Rear Lamps, Replacement ........................ 6-44
Rear Seat Passengers ............................ 1-26
Rear Seatback, Folding ........................... 1-7
Rear Sidemarker Lamps, Replacement .............. 6-45
Rear Towing Hookups ........................... 5-13
Rear Window Defogger ........................... 3-4
Rearview Mirror, Inside Daymight ................. 2-53
Reclining Front Seatbacks ......................... 1-4
Recommended Fluids and Lubricants ............... 7-50
Release, Hatch ............................... 1 .. 2-9
RearAxle ..................................... 6-29
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