1995 CHEVROLET TRACKER service

Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval.
Any additional information from “Owner Checks and Services”
or “Periodic Maintenance” can be added on
the following record pages. Also,
you should retain all
maintenance receipts.
Your owner information portfolio
is a convenient place
to store them.
ODOMETER
DATE READING
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Maintenance Record
SERVICED BY MAINTENANCE PERFORMED
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Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Gem Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet/Geo if
you need assistance. This section also tells you how to
obtain service publications and how
to report any safety
defects
.
This section includes information on: The Customer
Satisfaction Procedure, Customer Assistance for Hearing
or Speech Impaired,
BBB Autoline - Alternative Dispute
Resolution Program, Reporting Safety Defects, and
Service and Owner Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Chevrolet/Geo. Normally, any concern with
the sales transaction or the operation
of your vehicle will
be resolved by your dealer’s Sales
or Service
Departments. Sometimes, however, despite the best
intentions
of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already been\

reviewed with the Sales, Service,
or Parts Manager, contact
the owner
of the dealership or the General Manager.
STEP TWO -- If after contacting a member of
dealership management,
it appears your concern cannot
be resolved by the dealer without further help, contact
the Chevrolet/Geo Customer Assistance Center by
calling 1-800-222-1020.
In Canada, contact GM of
Canada Customer Assistance Center in Oshawa by
calling
1 -8OO-263-3777 (English) or I -800-263-7854
(French).
In Mexico, call (525) 254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993
(Spanish).
In the U.S. Virgin Islands, call
1-800-496-9994.
In other overseas locations, contact
GM North American Export Sales in Canada by calling
1-905-644-4112.
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REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario
KIG 352.
REPORTING SAFETY DEFECTS TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy, MI 48007-7047. In
Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French).
Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7.
Chevrolet Roadside Assistance Program
To enhance Chevrolet's strong commitment to
customer satisfaction, Chevrolet has established the
Chevrolet/Geo Roadside Assistance Center.
Roadside Assistance is available
24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance
with minor
mechanical problems.
If your problem cannot be
resolved over the phone, our advisors have access to
a
nationwide network of dealer-recommended service
providers. Roadside membership
is free, however some
services may incur costs.
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Roadside offers two levels of service to the customer,
Basic Care and Courtesy’” Care:
ROADSIDE Basic Care PROVIDES:
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Toll-free number, 1 -800-CHEV-USA
Free towing for warranty repairs
Basic over-the-phone technical advice
Available dealer services at reasonable costs
(i.e., wrecker services, locksmithkey service, glass
repair, etc.)
Note: Roadside
Basic Care applies to all Chevrolet/Geo
vehicles regardless
of age or miles.
ROADSIDE
Courtesy Care PROVIDES:
Roadside Basic Care services (as outlined above)
Plus:
0 FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
FREE LocksmithKey Service (when keys are lost
on the road or locked inside)
FREE Flat Tire Service (spare installed on the road)
0 FREE Jump Start (at home or on the road)
0 FREE Fuel Delivery ($5 of fuel delivered on the road)
Note: Courtesy Care is available to Retail and
Retail Lease Customers operating 1994 and
newer ChevroletlGeo vehicles for
a period of
36 months/36,000 miles. All Courtesy Care services
must be pre-arranged by Chevrolet Roadside or Dealer
Service Management.
Basic Cure and Courfesy Care are not part of or included in the coverage
provided
by the New Vehicle Limited Warranty. Chevrolet reserves the
right to modify
or discontinue Basic Care and Courtesy a at any time.
For complete program details, see your Chevrolet/Geo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that will provide you
with quality and priority service. When roadside
services are required, our advisors
will explain any payment
obligations that may
be incurred for utilizing outside services.
For prompt assistance when calling, please have the following information available to give to the advisor:
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Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be reached
Vehicle mileage
Description
of problem
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Courtesy Wansportation
Chevrolet/Geo offers Courtesy Transportation for
customers needing
warranty service. Courtesy
Transportation will be offered
in conjunction with the
coverage provided by the BUMPER TO BUMPER New Vehicle Limited Warranty to retail purchasers of
1995
Chevrolet/Geo passenger cars and light duty trucks
(please see your selling dealer for details).
Courtesy Transportation includes:
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One way shuttle ride for any warranty repair
completed during the same day.
Up to
$30 maximum daily vehicle rental allowance
for any overnight warranty repair up to
5 days, OR
Up to $30 maximum daily cab, bus, or other
transportation allowance in lieu of rental for
any
overnight warranty repair up to 5 days, OR
Up to $10 daily fuel allowance for rides provided by
another person (i.e., friend, neighbor, etc.) in lieu
of
rental for any overnight warranty repair up to 5 days.
Note: All Courtesy Transportation arrangements will
be administered by your Chevrolet/Geo dealership
service management. Claim amounts should reflect
all actual costs.
Chevrolet/Geo Courtesy Transportation is not part of
the BUMPER
TO BUMPER New Vehicle Limited
Warranty. Chevrolet/Geo reserves the right
to make
any changes or discontinue Courtesy Transportation
at
any time without notification.
0 For additional program details contact your
Chevrolet/Geo dealer.
In Canada, please consult your GM dealer for
information on courtesy transportation.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
Service and Owner Publications
Service manuals, service bulletins, owner's manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States 1-800-55
1-4 123
Canada 1-800-668-5539
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Service Manuals
Service manuals contain diagnosis and repair
information for all chassis and body systems. They
may
be useful for owners who wish to get a greater
understanding of their vehicle. They are also useful
for
owners with the appropriate skill level or training who
wish
to perform “do-it-yourself’ service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly sent to all General Motors’ dealerships. GM monitors
product performance in the field. When service methods
are found which promote better service on GM vehicles,
bulletins are created to help the technician perform better service. Service bulletins may involve any number of
vehicles. Some will describe inexpensive service; others will describe expensive service. Some will advise
of new
or unexpected conditions, and others may help avoid
future costly repairs. Service bulletins are meant for
qualified technicians. In some cases they refer to service manuals, specialized tools, equipment and safety
procedures necessary to service the vehicle. Since these
bulletins are issued throughout the model year and
beyond, an index
is required and published quarterly to
help identify specific bulletins. Subscriptions are
available. You can order an index at the toll-free numbers
listed previously, or ask a GM dealerhetailer to see
an
index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.
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