Downloaded from www.Manualslib.com manuals search engine Owner Responsibilities
There are only two things which you will be responsible for during the
use
of your courtesy vehicle. You are required to provide insurance
coverage and replenish the fuel used.
In many cases your own auto insurance policy may provide primary
coverage
for the courtesy vehicle, similar to rental car agreements.
Please, check with your insurance company to be certain what's covered.
r: I-
Gold Key Courtesy Transportation -- Just one more way your Cadillac
Dealer is committed
to you.
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Downloaded from www.Manualslib.com manuals search engine -c
C. c
CUSTOMER ASSISTANCE INFORMATION
Here you will find out how to contact Cadillac if you need assistance. This
section also tells you how to obtain service publications and how to report
any safety defects.
This section includes information on:
The Customer Satisfaction
Procedure, Customer Assistance for Hearing or Speech Impaired,
BBB
Auto Line - Alternative Dispute Resolution Program, Reporting Safety
Defects, Roadside Assistance, and Service and Owner Publications.
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and Cadillac.
Normally, any concern with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved to
your satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of dealer
management. Normally, concerns can be quickly resolved at that
level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact
the owner of the dealer or the General Manager.
STEP TWO -- If after contacting a member of dealer management, it
appears your concern cannot be resolved by the dealer without further
help, contact the Cadillac Consumer Relations Center 24 hours
a day by
calling 1-800-458-8006. In Canada, contact
GM of Canada Customer
Assistance Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call
(525) 254-3777. In Puerto Rico, call 1-800-496-9992
(English) or 1-800-496-9993 (Spanish). In the
U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact GM North American
Export Sales in Canada by calling 1-905-644-4112.
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