1994 PONTIAC FIREBIRD mileage

Service and Appearance Care
~
Service
Your Pontiac dealer knows your vehicle
best and wants you to be happy with it.
We hope you’ll go to your dealer for all
your service needs. You’ll get genuine
GM parts and GM-trained and supported
service people.
We hope you’ll want to keep your GM
vehicle all GM. Genuine GM parts have
one
of these marks.
Doing Your Own Service Work
[f you want to do some of your own
service work, you’ll want to get the
proper Pontiac Service Manual.
It tells
you much more about how
to service
your Pontiac than this manual can.
To
order the proper service manual, see
“Service Publications” in the Index.
Your vehicle has an air bag system.
Before attempting to
do your own
service work, see “Servicing Your Air
Bag-Equipped Pontiac” in the Index.
You should keep a record with all parts
receipts and list the mileage and the date
of any service work you
perform. See
“Maintenance Record” in the Index.
NOTICE:
If you try to do your own service
work without knowing enough about
it, your vehicle could be damaged.
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When to Check: Check your tires once a
month or more. Don’t forget your
compact spare tire. It should be at
60 psi
(420 kPa).
How to Check: Use a good quality
pocket-type gage to check tire pressure.
Simply looking at the tires will not tell
you the pressure, especially
if you have
radial tires
- which may look properly
inflated even if they’re underinflated.
If your tires have valve caps, be sure to
put them back on. They help prevent
leaks by keeping out dirt and moisture.
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MI
Tire Inspection and Rotation
To make your tires last longer, have them
inspected and rotated at the mileages
recommended in the Maintenance
Schedule. See “Scheduled Maintenance
Services” in the Index.
If you don’t have P245/50ZR16 size tires:
use the rotation pattern shown above for
your size tires.
I1
II
0
SI
B
SI
e:
b
’ fl
A
tl
SI
12
P:
T
4-
-I-
4-
-a4
F you have P245/50ZR16 size tires, they
lust roll in a certain direction for the besl
vera11 performance. The direction is
hown by an arrow on both sidewalls.
lecause these tires are directional, they
hould be rotated as shown in the
xample above. These tires should only
e moved from front to rear and rear to
-ont on the same side of the vehicle.
Lfter the tires have been rotated, adjust
le front and rear inflation pressure as
Sown
on the Tire-Loading Information
lbel. Make certain that all wheel nuts are
roperly tightened. See “Wheel Nut
orque” in the Index.
217.
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Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and Pontiac.
Normally, any concern with the sales
transaction or the operation of your
vehicle will be resolved by your
dealer’s Sales or Service Departments.
Sometimes, however, despite the
best intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level. If the matter has
already been reviewed with the Sales,
Service, or Parts Manager, contact the
owner of the dealership or the General
Manager.
STEP TWO: If after contacting a
member of dealership management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Pontiac Customer Assistance
Center by calling 1 -800-PM-CARES.
[n Canada, contact GM of Canada
Customer Assistance Center
in Oshawa
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French). In Mexico,
call (525) 254-3777. In Puerto Rico or
U.S. Virgin Islands, call 1-809-763- 13 15.
[n all other overseas locations, contact
GM North American Export Sales in
Canada by calling 1-905-644-4 1 12.
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, home and
business telephone numbers
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached to the left
top of the instrument panel and visible
through the windshield.)
Dealership name and location
0 Vehicle delivery date and present
Nature of concern
We encourage you to call the toll-free
number listed previously in order to give
your inquiry prompt attention. However, if you wish to write Pontiac, write to:
mileage United
States
Pontiac Division
Customer Assistance Center
3ne Pontiac Plaza
Pontiac, MI 48340-2952
Canada
Seneral Motors of Canada Limited
Zustomer Assistance Center, 163-005
1908 Colonel Sam Drive
Dshawa, Ontario
L1H 8P7
Refer to your Warranty and Owner
4ssistance Information booklet for
2ddresses
of Canadian and GM Overseas
3ffices.
When contacting Pontiac, please
remember that your concern will likely
be resolved in the dealership, using the
dealership’s facilities, equipment and
personnel. That is why
we suggest you
follow Step One first if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing
difficulties, Pontiac has installed special
TDD (Telecommunication Devices for
the Deaf) equipment at its Customer
Assistance Center. Any hearing or speech
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impaired customer who has access to a
TDD or a conventional teletypewriter
(TTY) can communicate with Pontiac by
dialing: 1 -800-TDD-PONT (TDD users
in Canada can dial 1-800-263-3830.)
GM Participation in
BBB AUTO LINE
-Alternative Dispute
Resolution Program
*
Both Pontiac and your Pontiac dealer are committed to making sure you are
completely satisfied with your new
vehicle. Our experience has shown that,
if
a situation arises where you feel
your concern has not been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section
is very successful.
There may be instances where an
impartial third-party can assist in arriving
at
a solution to a disagreement regarding
vehicle repairs or interpretation
of the
New Vehicle Limited Warranty. To assist
in resolving these disagreements Pontiac
voluntarily participates in BBB AUTO
LINE. BBB AUTO LINE
is an out-of-court
program administered by the Better
Business Bureau system to settle disputes
between customers and automobile
manufacturers. This program is available
free of charge to customers who currently
own or lease a GM vehicle.
If
you are not satisfied after following the
Customer Satisfaction Procedure, you
may contact the BBB using the toll-free
telephone number,
or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone:
1-800-955-5 100
To file a claim, you will be asked to
provide your name and address, your
vehicle identification number (VIN), and
a statement of the nature of your
complaint. Eligibility is limited by vehicle
age and mileage, and other factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort
to AUTO
LINE, but you may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary between you
and Pontiac.
If this mediation is unsuccessful, an
informal hearing will be scheduled where
eligible customers may present their case
to an impartial third-party arbitrator.
The arbitrator will make a decision which
you may accept or reject. If you accept
the decision, GM will be bound by that
decision. The entire dispute resolution
procedure should ordinarily take about
forty days from the time you file a claim
until a decision is made.
Some state laws may require
you to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the BBB at
1-800-955-5 100 or the
Pontiac Customer Assistance Center at
1 -800-PM-CARES. 1.
* This program may not be available
in all states, depending
on state law.
Canadian owners refer to your
Warranty and Owner Assistance
information booklet. General Motors
reserves the right to change eligibility
limitations and/or to discontinue its
participation in this program.
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