Downloaded from www.Manualslib.com manuals search engine Tamper Resistant Odometer
Standard Cluster Digital Cluster
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Your odometer is tamper resistant. It will show silver lines between the
numbers
if someone tries to turn it back.
The digital odometer will
read ERROR if someone tries to turn it back.
You may wonder what happens if your vehicle needs a new odometer
installed. If
the new one can be set to the mileage total of the old odometer,
then
it must be. But if it can't, then it's set at zero, and a label must be put
on the driver's door to show the old mileage reading when the new
odometer
was installed.
Trip Odometer
Standard Cluster Digital Cluster
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Downloaded from www.Manualslib.com manuals search engine Service
Your GM dealer knows your vehicle best and wants you to be happy with it.
We hope you’ll go to your dealer for all your service needs. You’ll get
genuine
GM parts and GM-trained and supported service people.
We hope you’ll want
to keep your GM vehicle all GM. Genuine GM parts
have
one of these marks:
Dohg Your Own Service Work
If you want to do some of your own service work, you’ll want to get the
proper GM Service Manual. It tells
you much more about how to service
your vehicle than this manual can.
To order the proper service manual, see
“Service Publications” in the Index.
You should keep a record with all parts receipts and list the mileage and the
date of
any service work you perform. See “Maintenance Record” in the
Index.
NOTICE:
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If you try to do your own service work without knowing enough
about
it, your vehicle could be damaged.
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Downloaded from www.Manualslib.com manuals search engine Tire Inspection and Rotation
To make your tires last longer, have them inspected and rotated at the
mileages recommended in the Maintenance Schedule.
See “Scheduled
Maintenance Services’’ in the Index.
FRT FRT
Use this rotation
pattern.
U
If your vehicle has front tires with different load ratings or tread designs
(such as all season
vs. on/off road) than the rear tires, don’t rotate your tires
front to rear.
After the tires have been rotated, adjust
the front and rear inflation pressure
as shown on the CertificationEire label. Make certain that all wheel nuts are
properly tightened. See “Wheel
Nut Torque” in the Index.
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Downloaded from www.Manualslib.com manuals search engine Cusfomer Satisfacfion Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operation of your
vehicle. will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can often be quickly resolved at that level.
If the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of
the dealership or the General Manager.
STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English)
or
1-800-263-7854 (French).
In Mexico, call
(525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call
1-809-763-13 15. In all other overseas locations, contact GM North
American Export Sales in Canada by calling 1-416-644-4 1 12.
As of
October 4, 1993, call 1-905-644-41 12.
For prompt assistance, please have the following information available
to
give the Customer Assistance Representative:
0 Your name, address, home and business telephone number
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top of the instrument panel
and visible through the windshield.)
Dealership name and location
0 Vehicle delivery date and present mileage
Nature of concern
We encourage you
to call the toll free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy,
MI 48007-7047
Refer
to your Warranty and Owner Assistance Information booklet for
addresses of Canadian and
GM overseas offices.
8-2
Downloaded from www.Manualslib.com manuals search engine To file a claim, you will be asked to provide your name and address, your
vehicle identification number (VIN), and a statement of
the nature of your
complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
We prefer you utilize the customer satisfaction procedure before
you resort
to AUTO LINE, but
you may contact the BBB at any time. The BBB will
attempt to resolve the complaint serving as an intermediary between you
and Chevrolet. If this mediation is unsuccessful,
an informal hearing will be
scheduled where eligible customers may present their case
to an impartial
third-party arbitrator.
The arbitrator will make
a decision which you may accept or reject. If you
accept the decision, GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about forty days from the time
you file a claim until a decision is made.
Some state laws may require
you to use this program before filing a claim
with
a state-run arbitration program or in the courts. For further
information, contact the BBB at 1-800-955-5
100 or the Chevrolet
Customer Assistance Center at 1-800-222- 1020.
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury
or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA), in addition to \
notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or General Motors.
To contact NHTSA,
you may either call the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the Washington,
D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor vehicle safety from the
Hotline.
8-4
Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside Assistance Program
To enhance Chevrolet’s strong commitment to customer satisfaction,
Chevrolet is excited
to provide the services of the Chevrolet/Geo Roadside
Assistance Center.
24-Hour Roadside Assistance Number
Roadside Assistance is available 24 hours a day, 365 days a year, by calling
1-800-CHEV USA (1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor mechanical problems.
If your problem cannot be resolved over the phone, our advisors have access
to a nationwide network of dealer recommended service providers. The
following services are available:
Towing
Locksmith
Tire repair
Rental car or taxi
Additional services as necessary
The Roadside Assistance Center
uses companies that will provide you with
quality and priority service. When roadside services are required, our
advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have
the following available to
give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
0 Telephone number where you can be reached
0 Vehicle mileage
Description of problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistance
program accessible from anywhere
in Canada or the U.S.A. Please refer to
the separate brochure provided by the dealer or call
1-800-268-6800 for
emergency services.
8-6