1994 CADILLAC DEVILLE mileage

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to give the
Consumer Relations Representative:
- Your name, address and home and business telephone numbers
- Vehicle Identification Number (this is available from the vehicle registration
or title, or the plate attached to
the left top of the instrument panel and visible
through the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of concern
In order to give
your inquiry prompt attention, please call the appropriate toll free
number listed. However, if you wish to write Cadillac, please send all
correspondence to the respective United States, Canada or GM Overseas Central
Office address listed
on the following page.
When contacting Cadillac, please remember that your problem will likely be
resolved in the dealership, using dealership facilities, equipment and personnel.
That is why we suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special
Telecommunication Devices for the Deaf
(TDD) equipment in its Consumer
Relations Center. Any hearing or speech impaired customer who has access to a
TDD or a conventional teletypewriter (TTY) can communicate with Cadillac by
dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial
1-800-263-3830).
STATE WARRANTY ENFORCEMENT LAWS
Laws in many states permit owners to obtain a replacement vehicle or a refund of
the purchase price under certain circumstances. The provisions
of these laws vary
from state to state. To the extent allowed
by state law, General Motors requires
that you first provide
us with written notification of any service difficulty you have
experienced
so that we have an opportunity to make any needed repairs before
you are eligible for the remedies provided by these laws. Your written notification
should be sent to the Cadillac Customer Relations Center. Please see Page
XX for
the address.
c
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Downloaded from www.Manualslib.com manuals search engine 7 SPECIAL POLICY ADJUSTMENT PROGRAMS BEYOND
THE WmNTY PERIOD
- Cadillac is proud of the protection afforded by its warranty coverages. In order to
achieve maximum customer satisfaction, there may be times when Cadillac will
establish a special policy adjustment program to pay all or part
of the cost of
- certain repairs not covered by the warranty or to reimburse certain repair
expenses you may have incurred. From time to time, check with your Cadillac
Dealership or the Cadillac Customer Relations Center to determine whether any
_- special policy adjustment program is applicable to your vehicle.
When you make an inquiry, you will need to give the year, model and mileage of
your vehicle and your vehicle identification number
(VIN).
~
ZONE AND CENTRAL OFFICE ADDRESSES
- UNITED STATES
Consumer Relations Center
Cadillac Motor Car Division
2860 Clark
Detroit, Michigan
48232
1-800-458-8006 (24
Hours)
1-800-ALLAN@ (Allantes only)
GM NORTH AMERICAN SALES
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
1-416-644-4112
Fax: 416-644-4866
Telex: 821 - 06981215
CANADA
Consumer Relations Department
General Motors
of Canada Limited
Oshawa, Ontario
L1J 526
1-800-263-3777 (ENGLISH)
1-800-263-7854
(FRENCH)
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Downloaded from www.Manualslib.com manuals search engine GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION PROGRAM*
Both Cadillac Motor Car Division and your Cadillac dealer are committed to
making sure you are completely satisfied with your new vehicle.
If a situation
arises where you feel your concern has not been adequately addressed, our
experience has shown that the Customer Satisfaction Procedure described on
Page
1 is very successful.
There may be instances where an impartial third-party can assist in arriving at a
solution to a disagreement regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these disagreements, Cadillac
voluntarily participates in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and automobile
manufacturers. This program
is available free of charge to customers who own or
lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure, you
may contact the BBB using the toll-free telephone number or the address listed
below:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, Virginia 22203
Telephone
1-800-955-5 100
To file a claim, you will be asked to provide your name and address, your Vehicle
Identification Number (VIN), and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and other factors.
We prefer that you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt
to resolve the complaint by serving as an intermediary between you and Cadillac.
If this mediation is unsuccessful, an informal hearing will be scheduled where
eligible customers may present their case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may accept or reject. If you accept
the decision, GM will be bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from the time you file a claim
until a decision is made.
Some state laws may require you to use this program before filing a claim with a
state-run arbitration program or in the courts. For further information, contact
the BBB or the Cadillac Consumer Relations Center.
NOTE: This program may not be available in all states, depending on state law.
General Motors reserves the right to change eligibility limitations andor to
discontinue its participation in this program. -
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Light. Air Bag Readiness ............................. 33
Light. Battery Charge
............................... 137
Light. Safety Belt Reminder
........................... 18
Light. Service Engine Soon .......................... 136
Light. Engine Oil
................................... 135
Light. Engine Temp
................................. 135
Light. Turn Signal Indicator
.......................... 105
Lighter. Cigarette
.................................. 127
Lights
............................................. 115
Lights. Battery Charge
.............................. 137
Lights. Interior
..................................... 116
Lights. Operation of ................................ 118
Lights. Reading .................................... 119
Lights. Warning. On Instrument Panel
................. 132
Loading
.. Tires .................................... 289
Loading Your Vehicle
............................... 289
Lockout. Feature Anti-
............................... 72
Lock. Rear Door Security
............................. 70
Log. Operating Record
................... See Maint . Book
Long Distance Driving
.............................. 198
Loss Of Control .................................... 190
Low Battery. What To Do About A .................... 217
Low Oil Pressure. Warning Light For
.................. 135
Lubricants. Recommended
................ See Maint . Book
M
Maintenance ........................... See Maint . Book
A Word About
....................... See Maint . Book
Coupons
............................ See Maint . Book
Explanation
of Services ................ See Maint . Book
Oil Change
.......................... See Maint . Book
Owner Checks
....................... See Maint . Book
Operating Record Log
................. See Maint . Book
Recommended Fluids
................. See Maint . Book
Schedules
........................... See Maint . Book
Service Ctr
. Inspec . & Sew ............. See Maint . Book
Service Station Owner Checks
.......... See Maint . Book
Maintenance Record
..................... See Maint . Book
Master Cylinder, Brake
.............................. 276
Methanol In Gasoline
............................... 249
Mileage Indicator
.................................. 131
Mirrors, Front Seat Vanity
........................... 124
Mirrors, Inside Daymight Rearview
................... 120
Mirrors, Outside
................................... 125
Mobile Telephone, Adding
A ..................... 158. 313
Mountain Driving
.................................. 200
.