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!mice & Appearance Care
rn Service
Your Geo dealer knows your vehicle
best and wants you to be happy with it.
We hope you’ll
go to your dealer for all
your service needs. You’ll get genuine
GM parts and GM-trained and supported
service people,
We hope you’ll want to keep your
GM
vehicle all GM. Genuine GM parts have
one of these marks.
Doing Your Own Service Work
If you want to do some of your own
service work, you’ll want to get the
proper Geo Service Manual. It tells you
much more about how to service your Geo than this manual
can.
To order the
proper service manual, see “Service
Publications”
in the Index.
You should keep a record with all parts
receipts and list the mileage and the date
of any service work you perform. See
“Maintenance Record” in the Index.
CA U TION I’
You can be injured if you try
d-h to do service work on a
vehicle
without knowing enough
about it.
9 Be sure you have sufficient
knowledge, experience,
and
proper replacement parts and-
tools before
you attempt any
vehicle maintenance
task.
* Be sure to use the proper nuts,
bolts and other fasteners.
“English” and “metric”
fmners can
be easily confused.
If
you use the wrong fasteners,
parts can later
break or fall off.
You could be hurt.
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NO TIC€
I Don’t let anyone tell you that
underinflation
or overinflation is
If your tires have too rnllrh air
(overinflation), y
Unusual wear
Bad handling When
to Check: Check your tires once
a month or more.
How to Check: Use a good quality
pocket-type gage to check tire pressure.
Simply looking at the tires will not tell
you
the pressure, especially if you have
radial tires
- which may look properly
inflated even
if they’re underinflated.
If your tires have valve caps, be sure to
put them back on. They help prevent
leaks by keeping out dirt and moisture.
Tire Inspection and Rotation
To make your tires last longer, have
them inspected and rotated at the mileages recommended
in your
Maintenance Schedule. See “Scheduled
Maintenance Services”
in the Index.
Use this rotation pattern.
255 - -
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Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and
Chevrolet/Geo. Normally, any problems
with
the sales transaction or the
operation of your vehicle will be
resolved by your dealer’s Sales or
Service Departments. Sometimes,
however, despite the best intentions of
all concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE - Discuss your problem
with a member of dealership
management. Complaints can often be
quickly resolved at that level.
If the matter has already been reviewed with
the Sales, Service, or Parts Manager,
contact
the owner of the dealership or
the General Manager.
STEP TWO - If after contacting a
member of Dealership Management, it
appears your problem cannot be
resolved by the dealership without
further help, contact the Chevrolet/Geo
Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM
of Canada Customer Assistance Center
in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
In Mexico, call 254-1 7-86, In Puerto
Rico or
U.S. Virgin Islands, call
1-809-763-13 15. In all other overseas
locations, contact GM International
Export Sales in Canada by calling
For prompt assistance, please have
the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached
to the
left top of
the instrument panel and
visible through the windshield.)
1-416-644-41 12.
number
Dealership name and location
Vehicle delivery date and present
mileage
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expense if you choose). Arbitrators
make decisions based on the principles
of fairness and equity, and are not
required to duplicate
the functions of
courts by strictly applying state or
federal law. If you wish to go to court,
however, we do not require that you
first
file a claim with BBB AUTO
LINE** unless state law provides
otherwise. Whatever your preference
may be, remember that if you are
unhappy
with the results of BBB AUTO
LINE, you can still go to court because
an arbitrator's decision is binding on
GM but not
on you, unless you accept
it.
Eligibility is limited by vehicle
agelmileage and other factors. For
further information concerning the
program, call
BBB at 1-800-955-5 100.
You may also contact the Chevrolet/Geo
Customer Assistance Center by calling
1-800-222-1020.
*This program may not be available
in
all states, depending on state law.
Canadian owners refer to your
warranty booklet.
a claim with BBB AUTO LINE
before resorting to state-operated
procedures (including court).
**Some
states may require that you file
rn Repo&'ng Safety Defects
to the United States
Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA),
in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group
of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved
in
individual problems between you, your
dealer. or General Motors.
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L
rn Chevrolet/Geo Roadside
Assistance
Program
To enhance Chevrolet/Geo’s strong
commitment to customer satisfaction,
Chevrolet/Geo
is excited to announce
the establishment of the Chevrolet/Geo
Roadside Assistance Center. As the
owner of a 1993 Chevrolet/Geo,
membership
in Roadside Assistance is
free.
Roadside Assistance is available 24
hours a day, 365 days a year, by calling
This toll-free number will provide you
over-the-phone roadside assistance with
minor mechanical problems.
If your
problem cannot be resolved over the
phone, our advisors have access to a
1
-800-CHEV USA
( 1-800-243-8872). nationwide networ
.k of ( jealer
recommended service providers. The
following services are available:
Towing
Locksmith
Tire Repair
Glass Replacement
Rental car or taxi
Additional services as necessary
The Roadside Assistance Center uses
companies that will provide you with
quality and priority service. When
roadside services are required, our
advisors will explain any payment
obligations that may be incurred for
utilizing outside services. For
prompt assistance when calling,
please have the following available
to
give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be
Vehicle mileage
Description of problem
reached
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