1993 CHEVROLET SUBURBAN Owners Manual

Customer Assistance Information
-
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operati\
on of your
vehicle will be resolved by your dealer’s Sales or Service \
Departments. Sometimes, however, despite the best intentions of all concerned\
, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -Discuss your concern with a member of dealership
management. Complaints can often be quickly resolved at that le\
vel.
If the
matter has already been reviewed with the Sales, Service, or P\
arts Manager,
contact the owner of the dealership or the General Manager.
STEP TWO -If after contacting a member of Dealership Management, it
appears your concern cannot be resolved by the dealership without further
help, contact Chevrolet’s Customer Assistance Center by calling
1-800-222-1020. In Canada, contact the GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-\
263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or
U. S. Virgin Islands, call
1-809-763-1315. In all other overseas locations, contact GM International
Export Sales in Canada by calling 1-416-644-411 2
.
For prompt assistance, please have the following information ava\
ilable to give
the Customer Assistance Representative:
Your name, address, telephone number
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate attached
to the left top of the instrument
panel and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you
to call the toll-free number listed previously in order to
give your inquiry prompt attention. However,
if you wish to write Chevrolet,
write
to: Chevrolet Motor Division, Chevrolet Customer Assistance Center, P.O.
Box 7047, Troy, MI 48007-7047.
A listing of all Chevrolet offices and offices outside the US. which can assist
you can also be found
in the warranty booklet. These services are not
available in Canada.
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When contacting Chevrolet, please remember that your concern will lik\
ely be
resolved in the dealership, using the dealership's facilities, equipment and \
personnel. That is why we suggest you follow Step One first
if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist owners who have hearing difficulties, Chevrolet has insta\
lled special
TDD (Telecommunications Devices for the Deaf) equipment at its Customer
Assistance Center, Any hearing or speech impaired customer who \
has access
to a TDD or conventional teletypewriter (TTY) can communicate with Chevrolet
by dialing:
In the United States ..................................................................... 1 -800-TDD-CHEV
In Canada ........................................................................\
.................. 1 -800-263-3830
GM Participation in Better Business
Bureau Mediation/Arbitration Program"
*This program may not be available in all states, depending on state law.
Canadian owners refer
to your warranty booklet.
General Motors reserves the right to change eligibility limitati\
ons and/or
to
discontinue its participation in this program.
Our experience has shown that the Customer Satisfaction Procedur\
e
described earlier in this section has been very successful in \
achieving
customer satisfaction. However, if you have not been substantial\
ly satisfied,
Chevrolet wants you
to be aware of GMs voluntary participation in a
no-charge mediation/arbitration program called BBB AUTO
LINE. This program
is administered by the Council of Better Business Bureaus throu\
gh local
Better Business Bureaus. The program can resolve individual disp\
utes
involving vehicle repairs and the interpretation of your New Vehicle Limited
Warranty.
We prefer that you
not resort to BBB AUTO LINE until after a final decision
is made under the Customer Satisfaction Procedure. However, you \
may file a
claim
at any time by contacting your local Better Business Bureau (BBB) at
the following toll-free number:
1-800-955-51 00. For further information about
filing a claim, you may also write
to: BBB AUTO HOTLINE, Council of Better
Business Bureaus, 4200 Wilson Boulevard, Suite 800, Arlington, V\
irginia
22203,
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Customer Assistance Information
In order to file a claim, you will have to provide your name and address, the
vehicle identification number
(VIN) of your vehicle, and a statement of the
nature of your complaint. BBB staff may
try to help resolve your dispute
through mediation.
If mediation is not successful, or if you do not wish to
participate in mediation, eligible customers may present their c\
ase
to an
impartial third-party arbitrator at an informal hearing. The arb\
itrator will render
a decision in your case, which you may accept or reject.
If you accept a
valid arbitrator decision,
GM will be bound by that decision. The entire dispute
settlement process should ordinarily take about
40 days from the time you file
your complaint
to the time a decision is rendered (or 47 days if you did not
first contact your dealer or Chevrolet).
We encourage you
to use this program before or instead of resorting to the
courts. We believe it offers advantages over courts in most jurisdictions
because it is fast, free of charge, and informal (lawyers are not usually
present, although you may retain one at your expense
if you choose).
Arbitrators make decisions based on the principals of fairness and equity, and
are not required to duplicate the functions
of courts by strictly applying state
or federal law. If you wish to go to court, however, we do not require that
you first file a claim with BBB AUTO
LINE* unless state law provides
otherwise. Whatever your preference may be, remember that if you are
unhappy with the results of BBB AUTO LINE, you can still go \
to court
because an arbitrator’s decision is binding on
GM but not on you, unless you
accept
it.
Eligibility is limited by vehicle agelmileage, and other factors. For further
information concerning the program, call the BBB at 1-800-955-51\
00. You may
also call the Chevrolet Customer Assistance Center.
*Some states may require that you file a claim with BBB AUTO \
LINE before
resorting
to state-operated procedures (including court).
Reporting Safety Defects to the United
States Government
If you believe that your vehicle has a defect which could cause \
a crash or
could cause injury or death, you should immediately inform the \
National Highway Traffic Safety Administration (NHTSA), in addition
to notifying General
Motors.
If NHTSA receives similar complaints, it may open an investigation, and if it
finds that
a safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved in i\
ndividual
problems between you, your dealer, or General Motors.
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To contact NHTSA, you may either call the Auto Safety Hotline tol\
l-free at
1-800-424-9393
(or 366-0123 in the Washington, DC area) or write to:
NHTSA,
U.S. Department of Transportation, Washington, D.C. 20590. You can
also obtain other information about motor vehicle safety from t\
he Hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle has \
a safety defect,
you should immediately notify Transport Canada, in addition to notifying
General Motors of Canada Limited. You may write to: Transport Canada at
Box 8880, Ottawa, Ontario K1G 3J2.
Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in a situation like this,
we certainly hope you’ll notify
us. Please call us at 1-800-222-1 020, or write:
Chevrolet Motor Division, Customer Assistance Center,
Post Office Box 7047,
Troy, Michigan 48007-7047. In Canada, please call us at 1-800-263-3777
(English)
or 1-800-263-7854 (French). Or, write: General Motors of Canada
Limited, Customer Assistance Center, 1908 Colonel Sam Drive, Osh\
awa,
Ontario L1H 8P7.
Chevmlet/Geo Roadside Assistance
To enhance Chevrolet’s strong commitment to customer satisfaction,\
Chevrolet
is excited to announce the establishment
of the ChevroletlGeo Roadside
Assistance Center. As the owner of a 1993 ChevroleVGeo, members\
hip in
Roadside Assistance is free.
Roadside Assistance is available
24 hours a day, 365 days a year, by calling
1-800-CHEV
USA (1 -800-243-8872). This toll-free number will provide you
over-the-phone roadside assistance with minor mechanical problems.\

If your
problem cannot be resolved over the phone, our advisors have a\
ccess to a
nationwide network of deater recommended service providers. The \
following
services are available:
Towing
Locksmith
Tire repair
Glass replacement
Rental car or taxi
Additional services as necessary
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The Roadside Assistance Center uses companies that will provide \
you with quality and priority service. When roadside services are required, our advisors
will explain any payment obligations that may be incurred for \
utilizing outside
services.
For prompt assistance when calling, please have the following a\
vailable
to
give the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be reached
Description of problem
Please refer
to the Roadside Assistance brochure inside your portfolio for full \
program details.
In Canada, call 1-800-268-6800 for details on Roadside Assistance.
Service Publications
Information on how to obtain Product Service Publications, Subscriptions and
Indexes as described below
is applicable only in the fifty US. states (and the
District of Columbia) and only for light trucks with
GWVR less than 10,000
pounds (4536 kg).
In Canada, information pertaining
to Product Service Bulletins and Indexes
can be obtained by writing to: General Motors of Canada Limited, Servi\
ce
Publications Department, 1908 Colonel
Sam Dr., Oshawa, Ontario L1 H 8P7.
Chevrolet regularly sends
its dealers useful service bulletins about Chevrolet
products. Chevrolet monitors product performance in the field. We then
prepare bulletins for servicing our products better. Now, you can get these
bulletins
too.
Bulletins cover various subjects. Some pertain to the proper use and care of
your vehicle. Some describe costly repairs. Others describe inex\
pensive
repairs which,
if done on time with the latest parts, may avoid future costly
repairs. Some bulletins tell a technician how
to repair a new or unexpected
condition. Others describe a quicker way
to fix your vehicle. They can help a
technician service your vehicle better.
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Most bulletins apply to conditions affecting a small number of cars or trucks.
Your Chevrolet dealer or a qualified technician may have to determine
if a
specific bulletin applies to your vehicle.
You can subscribe to all Chevrolet bulletins by calling Helm, Inc. at
1-800-782-4356. This way you’ll get them as they come out.
Individual PSP’s
If you don’t want to buy all the PSP’s issued by Chevrolet for all car and
truck models in the model year, you can buy individual PSP’s, such as those
which may pertain to a particular model.
To do this, you will first need to see
our index of
PSP‘s. It provides a variety of information. Here’s what you’ll find
in the index and how you can get one:
What You’// Find in the Index:
A list of all PSP’s published by Chevrolet in a model year (1989 or
later). PSP’s covering all models of Chevrolet cars or light trucks less
than 10,000 pounds (4536 kg)
GVWR are listed in the same index.
Ordering information so you can buy the specific PSP’s you may want.
Price information for the PSP’s you may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSP’s which could potentially
apply to the most recent Chevrolet models will be listed in the most recent
publication for that model year. This means you may want to wait until the
end
of the model year before ordering an index, if you are interested in
buying PSP’s pertaining to a current model year truck.
Some PSP’s pertaining to a particular model year vehicle may be published in
later years, and these would be listed in the later year’s index. When you
order an index for a model year that is not over yet, we’\
ll send you the most
recently published issue. Check the ordering form for indexes f\
or earlier model
years.
Cut out the ordering form,
fill it out, and mail it in. We will then see to it that
an index is mailed to you. There is no charge for indexes fo\
r the 1989-1993 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscr\
iption, just
call toll-free and we’ll be happy to send you one. Automated recording
equipment will take your name and mailing address. The number to call is
1-800-551 -41 23.
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Customer
Copies at Participating Dealers
Copies of Indexes and individual PSP’s are at your participating Chevrolet
dealer. You can ask to see them.
A VERY IMPORTANT REMINDER: These PSP’s are meant for technicians.
They are not meant for the “do-it-yourselfer.” Technicians \
have the equipment,
tools, safety instructions, and know-how to
do a job quickly and safely.
Chevrolet reserves the right to change these procedures without \
notice.
Service Publications
You can get these Product Service Publications by using the order \
form at
the end of this book. You can also get Service Manuals and Owner
Publications.
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Section
A
Accelerator Control System ........ 6-35
Air Cleaner
.................................... 6-1 6
Air Conditioning
................... 3.5. 6-69
Rear (Wagon Models)
................ 3-8
Refrigerant Capacity
................. 6-69
System Controls
......................... 3-6
Antenna. Fixed Mast
................... 3-21
Antilock Brakes (See “Brakes”)
System Warning Light
............. 2-70
Appearance Care
.......................... 6-57
Materials
.................................... 6-64
Arbitration Program
........................ 8-3
Audio Systems
............................. 3-1 2
AM Radio
................................... 3-1 3
AM-FM Stereo Audio System
with Cassette Deck
.............. 3-14
AM-FM Stereo Audio System
with Cassette Deck and Equalizer
.............. 3-1 7. 3-1 9
Cassette Deck ............................... 3-1 6
Cassette Tape Player Care
.......... 3-21
Automatic Transmission
............... 2-1 7
FI uid
............................................ 6. 1 7
Axle
Front
................................ 2.32. 6-24
Rear
............................................ 6-24
Rear Locking
............................. 2-22
B
Battery ........................................... 6-37
Belts (See “Safety Belts”)
Better Business Bureau Mediation
..................................... 8-3
Blizzard
.......................................... 4-55
Brakes
Adjustment
................................. 4-18
Antilock
...................................... 4-15
Antilock Warning Light
............ 2-70
Fluid
........................................... 6-32
Four-wheel Antilock
................. 4-16
Hydro-Boost System
(Hydraulic Pump)
................. 6-33
Master Cylinder
........................ 6-32
Parking
....................................... 2-23
Pedal Travel
.............................. 4-18
Rear Drum Brakes
................... 4-18
Replacing Parts
........................ 6-33
System Warning Light .2-69, 4-17
Trailer
......................................... 4-60
Wear Indicators
........................ 4-17
Braking
.......................................... 4-13
In Emergencies
........................ 4-18
Break-In, New Vehicle
................ 2-11
Bulb Replacement ....................... 6-37
Replacement Chart
.................. 6-72
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