1993 CHEVROLET LUMINA Owners Manual

Downloaded from www.Manualslib.com manuals search engine DATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED
~- -
I

Downloaded from www.Manualslib.com manuals search engine a
Maintenance Schedule
Section E: Maintenance Record (Cont.)
DATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED
8 . 280

Downloaded from www.Manualslib.com manuals search engine Here you will find out how to
contact Chevrolet
if you need
assistance. This part also tells
you
how to obtain service publications
and how to report any safety
defects.
Part t
Customer Assistance lnformatior
Customer Satisfaction Procedure ....................................................................... \
282
Customer Assistance for the Hearing or Speech Impaired
................................ 283
BBB MediatiodArbitration Program ................................................................. 284
Chevrolet Roadside Assistance Program
............................................................ 287
Service Publications
........................................................................\
..................... 288
Reporting
Safety Defects
........................................................................\
............ 286

Downloaded from www.Manualslib.com manuals search engine Customer 1' - ce lnfo'mnation
Cusfomjer Satisfaction Procedure
Your satisfaction and goadwill. are
important to your dealer and Chevralet.
Nqmally, any concern with the sales
tmnsaction or
the operation of pur
vehicle will be-resolved by your dealer's
Sales or Service Depments.
Sometimes, however, despite the best
intentions
of all concerned,
misunderstandings
can OCCWT. If your
concern has not been resolved to your
saiisfaction, the following steps should
be taken:

Downloaded from www.Manualslib.com manuals search engine We encourage you to call the toll free
number listed previously in order to
give your inquiry prompt attention.
However, if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
A listing of all Chevrolet Branch offices
and offices outside the
U.S. which can
assist
you can also be found in the
warranty booklet. When
contacting Chevrolet, please
remember that your concern
will likely
be resolved in the dealership, using the
dealership’s facilities, equipment and
personnel. That is why we suggest
you
follow Step One fist if you have a
concern.
Customer Assistance for the
Hearing or Speech Impaired
0
To assist owners who have hearing
difficulties, Chevrolet has installed
special TDD (Telecommunication
Devices for the Deaf) equipment at its
Customer Assistance Center. Any
hearing or speech impaired customer
who has access to a TDD or a
conventional teletypewriter
(TTY) can
communicate with Chevrolet by dialing:
1-800-TDD-CHEV. (TDD users in
Canada can dial
1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine GM Participation In Better
Business Bureau
MediationlArbitration Program*
Our experience has shown that the
Customer Satisfaction Procedure
described earlier in this part has been
very successful in achieving customer satisfaction. However, if you have not
been substantially satisfied, Chevrolet
wants you to be aware of GM’s
voluntary participation in
a no-charge
mediationhubitration program called
BBB AUTO LINE. This program is
administered by the Council of Better
Business Bureaus through local Better
Business Bureaus. The program can
resolve individual disputes involving
vehicle repairs and the interpretation of
your New Vehicle Limited Warranty. We
prefer that you not resort to BBB
AUTO LINE until after a final decision
is made under the Customer
Satisfaction Procedure. However,
you
may file a claim at any time by
contacting your local Better Business Bureau (BBB) at the following toll-free
number:
1-800-955-5100. For further
information about filing a claim, you
may also write to:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
In order to file a claim, you will have to
provide your name and address, the
vehicle identification number (VIN)
of
your vehicle, and a statement of the
nature
of your complaint. BBB staff
may
try to help resolve your dispute
through mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, eligible customers may present their case to an
impartial third-party arbitrator at an
informal hearing. The arbitrator will
render a decision in your case, which
you may accept or reject. If you accept a
valid arbitrator decision, GM will be
bound by that decision. The entire
dispute settlement process should
ordinarily take about
40 days from the

Downloaded from www.Manualslib.com manuals search engine time you file your complaint to the time
a decision is rendered (or 47 days if you
did not first contact your dealer or
Chevrolet)
.
We encourage you to use this program
before or instead of resorting to the
courts. We believe it offers advantages
over courts in most jurisdictions
because it is fast, free of charge, and
informal (lawyers are not usually
present, although you may retain one at
your expense if you choose). Arbitrators
make decisions based
on the principles
of fairness and equity, and are not
required to duplicate the functions of
courts by strictly applying state or
federal law.
If you wish to go to court, however, we
do not require that you
first file a claim with
BBB AUTO
LINE"" unless state law provides
otherwise. Whatever your preference
may be, remember that if
you are
unhappy with the results of
BBB AUTO
LINE, you can still go to court because
an arbitrator's decision is binding on
GM but not on you, unless you accept
it.
Eligibility is limited by vehicle age/
mileage and other factors. For further
information concerning the program,
call the
BBB at 1-800-955-5100. You
may also call the Chewolet Customer
Assistance Center at
1-800-222-1020.
*This program may not be available
in all states, depending
on state law.
Canadian owners refer to your
warranty booklet. General Motors
reserves the right to change
eligibility limitations and/or to
discontinue its participation in this
program.
** Some states may require that you
file a claim with BBB AUTO LINE
before resorting to state-operated
procedures (including court).

Downloaded from www.Manualslib.com manuals search engine Reporting Safety Defects to the United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA),
in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and
if it
finds that a safety defect exists in a
group of vehicles,
it may order a recall
and remedy campaign. However,
NHTSA cannot become involved
in
individual problems between you, your
dealer, or General Motors.
To contact NHTSA, you may either call
the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from the
Hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that your vehicle has a safety defect,
you should immediately notify
Transport Canada, in addition to
notifying General Motors of Canada
Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 3J2
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, we certainly hope you’ll notify
us.
Please call us at 1-800-222-1020, or
write:
Chevrolet Motor Division
Customer Assistance Center
P.O.
Box 7047
Troy, Michigan 48007-7047
In Canada, please call us at
1-800-263-3777 (English)
or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center 1908 Colonel
Sam Drive
Oshawa, Ontario L1H 8P7