1011 Mercury Grand Marquis service schedule

Readiness for Inspection/Maintenance (I/M) testing
Some state/provincial and local governments may have
Inspection/Maintenance (I/M) programs to inspect the emission control
equipment on your vehicle. Failure to pass this inspection could prevent
you from getting a vehicle registration. Your vehicle may not pass the I/M
test if the service engine soon
indicator is on or not working
properly (bulb is burned out), or if the OBD-II system has determined
that some of the emission control systems have not been properly
checked. In this case, the vehicle is considered not ready for I/M testing.
If the service engine soon
indicator is on or the bulb does not
work, the vehicle may need to be serviced. Refer toOn-board
diagnostics (OBD-II)in this chapter.
If the vehicle’s engine or transmission has just been serviced, or the
battery has recently run down or been replaced, the OBD-II system may
indicate that the vehicle is not ready for I/M testing. To determine if the
vehicle is ready for I/M testing, turn the ignition key to the on position
for 15 seconds without cranking the engine. If the service engine
soon
indicator blinks eight times, it means that the vehicle is not
ready for I/M testing; if the service engine soon
indicator stays on
solid, it means that the vehicle is ready for I/M testing.
The OBD-II system is designed to check the emission control system
during normal driving. A complete check may take several days. If the
vehicle is not ready for I/M testing, the following driving cycle consisting
of mixed city and highway driving may be performed:
15 minutes of steady driving on an expressway/highway followed by
20 minutes of stop-and-go driving with at least four 30-second idle
periods.
Allow the vehicle to sit for at least eight hours without starting the
engine. Then, start the engine and complete the above driving cycle. The
engine must warm up to its normal operating temperature. Once started,
do not turn off the engine until the above driving cycle is complete. If
the vehicle is still not ready for I/M testing, the above driving cycle will
have to be repeated.
POWER STEERING FLUID
Check the power steering fluid. Refer toscheduled maintenance
information.
1. Start the engine and let it run until it reaches normal operating
temperature (the engine coolant temperature gauge indicator will be
near the center of the normal area between H and C).
Maintenance and Specifications
256
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

2. While the engine idles, turn the steering wheel left and right several
times.
3. Turn the engine off.
4. Check the fluid level in the
reservoir. It should be between the
MIN and MAX lines. Do not add
fluid if the level is in this range.
5. If the fluid is low, add fluid in small amounts, continuously checking
the level until it reaches the range between the MIN and MAX lines. Be
sure to put the cap back on the reservoir. Refer toMaintenance
product specifications and capacitiesin this chapter for the proper
fluid type.
BRAKE FLUID
The fluid level will drop slowly as
the brakes wear, and will rise when
the brake components are replaced.
Fluid levels below the MAX line that
do not trigger the brake system
warning lamp are within the normal
operating range, there is no need to
add fluid. If the fluid levels are outside of the normal operating range,
the performance of your brake system could be compromised, seek
service from your authorized dealer immediately.
TRANSMISSION FLUID
Checking automatic transmission fluid
Refer to yourscheduled maintenance informationfor scheduled
intervals for fluid checks and changes. Your transmission does not
consume fluid. However, the fluid level should be checked if the
transmission is not working properly, i.e., if the transmission slips or
shifts slowly or if you notice some sign of fluid leakage.
DONOTOVERFILLPOWERSTEERINGFLUID
MAX
MIN
MAX
Maintenance and Specifications
257
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Item CapacityFord part name or
equivalentFord part number / Ford
specification
Windshield washer
fluidFill as requiredMotorcraftPremium
Windshield Washer
Concentrate (US)
Premium Quality
Windshield Washer
Fluid (Canada)ZC-32-A (US)
CXC-37-(A, B, D, and F)
(Canada) /
WSB-M8B16-A2/- -
Fuel tank19.0 gallons
(71.9L)——
1Add the coolant type originally equipped in your vehicle.2Use of synthetic or synthetic blend motor oil is not mandatory. Engine oil need only meet the
requirements of Ford specification WSS-M2C930-A and the API Certification mark.3Indicates only approximate dry-fill capacity. Some applications may vary based on cooler size and
if equipped with an in-tank cooler. The amount of transmission fluid and fluid level should be set
by the indication on the dipstick’s normal operating range. Police or Handling Package refill
capacity- 12.8 quarts (12.1L).4Use of any fluid other than the recommended fluid may cause transmission damage. Refer to
scheduled maintenance informationto determine the correct service interval.5Rear axles are considered lubricated for life when the vehicle is used for normal service. For
severe duty requirements, seeExceptions and/or Special Operating Conditionsinscheduled
maintenance information.6Service refill capacities are determined by filling the rear axle 1/4 inch to 9/16 inch (6 mm to
14 mm) below the bottom of the filler hole.7Add 4 oz. (118 ml) of Additive Friction Modifier XL-3 or equivalent meeting Ford specification
EST-M2C118-A for complete refill of Traction-Lok rear axles.
Maintenance and Specifications
266
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

This information is intended to aid the operators of police or fleet
vehicles (used in severe duty, high mileage operations) in understanding
the required maintenance services for such vehicles. It covers
maintenance services for vehicles equipped with Heavy Duty packages.
However, other vehicles operated under the conditions listed in this
supplement are also considered “severe service” vehicles and should be
serviced and maintained as described in this chapter and theScheduled
Maintenance Guidechapter.
CONTACT US
Ford Fleet Hotline - The Ford Fleet Hotline provides police and fleet
customers with direct access to Ford Motor Company for fleet sales or
service information. The hotline number is (800) 34-FLEET.
Ford Fleet website - Additionally, Ford maintains a website for police
and other fleet vehicles. The Ford Fleet website is located at
www.fleet.ford.com.
Police and fleet vehicles are manufactured with certain heavy duty parts
that are designed specifically for the varying demands and unique
requirements under which they are operated.
Note:As the police proportion of the Crown Victoria market continues
to increase, some of these heavy duty components have become standard
across the Crown Victoria line to reduce parts and manufacturing
complexity.
Components that are part of the option packages are listed below and on
the following pages with a brief outline of their major features and their
contribution to overall vehicle performance, handling and usage.
Failure to maintain your vehicle(s) properly may restrict your warranty
coverage, reduce vehicle performance and operational capabilities and
adversely affect driver-passenger safety. The severe duty maintenance
intervals are listed in theScheduled Maintenance Guidechapter.
The descriptions, specifications and material described in this publication
were in effect at the time the publication was approved for printing.
Ford Motor Company reserves the right to discontinue models at any
time, or change specifications, design or testing procedures without
notice and without incurring obligation.
TRANSMISSION
The police vehicle has a unique high-performance powertrain including
transmission and an aluminum driveshaft, which is designed for
maximum vehicle performance. Due to the nature of this powertrain,
some powertrain noise may be present.
Crown Victoria Severe Duty
270
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

GENERAL MAINTENANCE INFORMATION
Why maintain your vehicle?
This guide describes the scheduled maintenance required for your
vehicle. Carefully following this schedule helps protect against major
repair expenses resulting from neglect or inadequate maintenance and
may also help to increase the value of your vehicle when you sell or
trade it.
It is your responsibility to see that all scheduled maintenance is
performed and that the materials used meet Ford engineering
specifications as identified in theMaintenance and Specifications
chapter. Failure to perform scheduled maintenance specific in this guide
will invalidate warranty coverage on parts affected by the lack of
maintenance. Be sure receipts for completed maintenance are kept with
the vehicle and confirmation of the work performed is always recorded in
this guide.
Your dealer has factory-trained technicians who can perform the required
maintenance using genuine Ford parts. They are committed to meeting
your service needs and to assuring your continuing satisfaction.
Protecting your investment
Maintenance is an investment that will pay dividends in the form of
improved reliability, durability and resale value. To ensure the proper
performance of your vehicle and its emission control systems, it is
imperative that scheduled maintenance be completed at the designated
intervals.
Your vehicle is very sophisticated and built with multiple complex
performance systems. Every manufacturer develops these systems using
different specifications and performance features. That’s why it’s
important to rely upon your dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended maintenance intervals for
various parts and component systems based upon engineering testing.
Ford Motor Company relies upon this testing to determine the most
appropriate mileage for replacement of oils and fluids to protect your
vehicle at the lowest overall cost to you and recommends against
maintenance schedules that deviate from the scheduled maintenance
information.
Scheduled Maintenance
306
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Ford strongly recommends the use of genuine Ford replacement parts.
Parts other than Ford, Motorcraftor Ford-authorized remanufactured
parts that are used for maintenance replacement or for the service of
components affecting emission control must be equivalent to genuine
Ford Motor Company parts in performance and durability. It is the
owner’s responsibility to determine the equivalency of such parts. Please
consult yourWarranty Guidefor complete warranty information.
Chemicals or additives not approved by Ford are not required for factory
recommended maintenance. In fact, Ford Motor Company recommends
against the use of such additive products unless specifically
recommended by Ford for a particular application.
Oils, fluids and flushing
In many cases, fluid discoloration is a normal operating characteristic
and, by itself, does not necessarily indicate a concern or that the fluid
needs to be changed. However, discolored fluids that also show signs of
overheating and/or foreign material contamination should be inspected
immediately by a qualified expert such as the factory-trained technicians
at your dealership. Your vehicle’s oils and fluids should be changed at the
specified intervals or in conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle sub-systems during scheduled
maintenance. It is critical that systems are flushed only with new fluid
that is the same as that required to fill and operate the system, or using
a Ford-approved flushing chemical.
Genuine Ford parts and service
When planning your maintenance services, consider your dealership for
all your vehicle’s needs.
There are a lot of reasons why visiting your dealership for all your
service needs is a great way to help keep your vehicle running great.
Convenience
Many dealerships have extended evening and Saturday hours to make
your service visit more convenient. How’s that for quality service?
Factory-trained technicians
Service technicians participate in extensive factory-sponsored
certification training to help them become experts on the operation of
your vehicle. Ask your dealership about the training and certification
their technicians have received.
Scheduled Maintenance
307
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Genuine Ford and Motorcraftreplacement parts
Dealerships stock Ford and Motorcraftbranded replacement parts.
These parts meet or exceed Ford Motor Company’s specifications, and
we stand behind them. Parts installed at your dealership carry a
nationwide, 12 month/12,000 mile (20,000 km) parts and labor limited
warranty. Your dealer can give you details.
Value shopping for your vehicle’s maintenance needs
Your dealership recognizes the competitive landscape of maintenance and
light repair automotive services. With factory-trained technicians, and
one-stop service from routine maintenance like oil changes and tire
rotations to repairs like brake service, check out the value your dealers
can offer.
Owner checks and services
Certain basic maintenance checks and inspections should be performed
by the owner or a service technician at the intervals indicated. Service
information and supporting specifications are provided in this owner’s
guide.
Any adverse condition should be brought to the attention of your dealer
or qualified service technician as soon as possible for the proper service
advice. The owner maintenance service checks are generally not covered
by warranties so you may be charged for labor, parts or fluids used.
Engine oil/coolant change intervals
Engine oil6 months or 7,500 miles (12,000 km)
(whichever comes first)
Engine coolant, initial
change6 years or 105,000 miles (168,000 km)
(whichever comes first)
Engine coolant, after
initial changeEvery 3 years or 45,000 miles (72,000 km)
Check every month
Engine oil level
Function of all interior and exterior lights
Tires for wear and proper pressure, including spare
Windshield washer fluid level
Scheduled Maintenance
308
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Check every six months
Battery connections; clean if necessary
Body and door drain holes for obstructions; clean if necessary
Cooling system fluid level and coolant strength
Door weatherstrips for wear; lubricate if necessary
Hinges/latches/outside locks for proper operation; lubricate if necessary
Parking brake for proper operation
Safety belts and seat latches for wear and function
Safety warning lamps (brake, ABS, airbag, safety belt) for operation
Washer spray/wiper operation; clean or replace blades as necessary
Multi-point inspection
In order to keep your vehicle running right, it is important to have the
systems on your vehicle checked regularly. This can help identify potential
issues and prevent major problems. Ford Motor Company recommends the
following multi-point inspection be performed at every scheduled
maintenance interval to help ensure your vehicle keeps running great.
Multi-point inspection – Recommended each visit
Accessory drive belt(s) Half-shaft dust boots (if equipped)
Battery performance Horn operation
Clutch operation (if equipped) Radiator, cooler, heater and A/C hoses
Engine air filter Suspension component for leaks or
damage
Exhaust system Steering and linkage
Exterior lamps and hazard
warning system operationTires for wear and proper pressure,
including spare
Fluid levels*; fill if necessary Windshield for cracks, chips or pits
For oil and fluid leaks Washer spray and wiper operation
*Brake, coolant recovery reservoir, manual and automatic transmission
(with an underhood dipstick), power steering (if equipped) and
window washer
Be sure to ask your dealership service advisor or technician about the
multi-point vehicle inspection. It’s a comprehensive way to perform a
thorough inspection of your vehicle. It’s your checklist that gives you
immediate feedback on the overall condition of your vehicle. You’ll know
what’s been checked, what’s okay, as well as those things that may
require future or immediate attention. The multi-point vehicle inspection
is one more way to keep your vehicle running great!
Scheduled Maintenance
309
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)